[Edite] I made a mistake while contacting AppLovin

[MSDarwish2000]

Edit: It was my mistake. See @thomasmso reply

Hello,

AppLovin suspended my account ([email protected]) with a single app StickerConv claiming that I violated their policies and suspended my due payout. Interesting enough, I had not made any changes to the application source code for months before that and didn't make significant changes to the Ads implementation since integration. Also, I had not used the application personally for a while before the suspension.

I thought that some automated system made a mistake and contacted them through the suggested email [email protected] asking for a review and more information. Strange enough they never responded back after around 5 weeks with any more details except for an instant automated email asking me to send the application link.

[thomasmso]

@MSDarwish2000 - When sending an email to [email protected], we ask publishers to send an app or app portfolio for verification. That was not done until your latest email today. I've gone ahead and approved the account.

[MSDarwish2000]

I really apologize about this discussion. I have already responded twice with the required information, but it was my mistake as I responded to the no-reply email and didn't notice this until after posting here.

It would be appreciated if you changed the display name of "account-approval+no-reply" to something that clearly indicate "no-reply" purpose other than "[email protected]".

Still, I am really sorry for this post and mistake. Thank you.

[thomasmso]

@MSDarwish2000 - That makes sense, we'll discuss internally re: the email address name change. Thanks!

[MSDarwish2000]

@thomasmso Thank you for your help. One last thing, I wonder whether/when the deducted earnings marked as "vendor credit" will reappear in the account as it is valid earnings.