Unable to comment when logged out of WordPress.com

[filipanoscampos]

Impacted plugin

Jetpack

Quick summary

On SImple sites, comment text and editor are invisible when users are logged out of WordPress.com.

Steps to reproduce

1. On a simple site with comments enabled, access a post while logged out of WordPress.com
2. Atempt to comment
3. Notice how the text is invisible

Replicated on my test site:

CommentsIssue2.mp4

And on a user's site:

CommentsIssue1.mp4

Site owner impact

Between 20% and 60% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

Platform revenue, Individual site owner revenue

If a workaround is available, please outline it here.

Reported here: 9399877-zd-a8c

Platform (Simple and/or Atomic)

Simple

[arcangelini]

I just started working on this issue. Will report back soon.

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 9399877-zen
• 9399095-zen
• 9400778-zen
• 9400846-zen
• 9400930-zen
• 9400175-zen
• 9401979-zen
• 9397192-zen
• 9400382-zen

[jartes]

📌 REPRODUCTION RESULTS

• Tested on Simple – Replicated
• Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO
This is from the WordPress.com blog:
https://github.com/user-attachments/assets/11675592-eff7-4497-8b40-3e83deb27430

📌 ACTIONS

• Triaged

@arcangelini Thanks for working on this one so quickly :)

[arcangelini]

I have narrowed in on the LoggedOut component of Verbum. Not exactly sure why yet but will be back with more.

[lizswafford]

(9399095-zen) Similar case for a simple site using Theme: Apostrophe 2

[lailagmelo]

9400778-zd-a8c
9400846-zd-a8c

[radtechgh]

9400930-zen

[ckmccoy2]

9400175-zd-a8c

[arcangelini]

I am struggling to find the issue here. As an immediate bandaid I am disabling the Block Editor for comments. This will default to a textarea just like the Atomic experience.

[jerrysarcastic]

Also reported in 9401979-zd-a8c

[inigagah]

Also reported in 9397192-zd-a8c

[Ashleigh-bit]

Also reported 9400382-zd-a8c

[arcangelini]

The issue seems to have come from an update to the Signals package. Not exactly sure what broke, but I set the dependency to use the last working version instead of the latest. Fix is rolling out soon.