Unable to start captions automatically when starting/joining the call

[deshneni-akhil]

Describe the bug; what happened?

After initializing the adapter I want to enable captions, here I have used startCaptions configuration however the screen is stuck at starting Captions and does not start captions during the entire duration of the call with agent. Further, setting startInBackground flag to true doesn't start captions facing the same issue here also.

await newAdapter.startCaptions({
spokenLanguage: "en-us",
startInBackground: false
});

What behavior did you expect?
Captions start to work after user manually enables them through the more options, here we want to enable the captions in background so upon call being connected with an agent captions screen should be shown currently this configuration is not being honored.

If applicable, provide screenshots:

In what environment did you see the issue?

• @azure/communication-react npm package version (if applicable): [1.20.0]

• OS & Device: [e.g. MacOS, iOS, Windows, Linux] on [iPhone 7, PC]

• Browser: [e.g. Microsoft Edge 131.0.2903.51]

[carocao-msft]

Hi, does this repro on other browsers? And do you mind sharing how you initialize the composite, and where did you call start captions? And please share any console error you can see when this happens. Thank you!

[alkwa-msft]

We haven't gotten any response from the developer in a number of weeks. We are going to close this now. @deshneni-akhil feel free to re-open when you have more to share based on this comment #5429 (comment)