ensembl rest API down?

[drjraclarke]

Hello. I am getting consistent 500 internal server errors when querying ensembl, with code that was working for weeks up until this morning. Is the server down? thank you very much.

[tsuyoi]

@sgiorgetti Still seeing almost universal 502 status codes from both GRCh37 and GRCh38 REST endpoints.

My understanding is any needed throttling will report a 429 error with the appropriate Retry-After header, but I'm not seeing that here, just 502 Bad Gateway status codes.

[miller34]

I'm also experiencing this issue.

[miller34]

@sgiorgetti It looks like some of the REST endpoints work consistently while others are intermittent. For instance, calling vep_region_get usually works unless other options are specified. Most of the boolean options also seem to work consistently, but I've had issues with dbNSFP, DosageSensitivity, GeneSplicer, tsl, per_gene, and mutfunc. It's very sporadic because sometimes the boolean flags will work, but they've been much more fickle over the past few days.

[sgiorgetti]

Hello @drjraclarke @tsuyoi @miller34 - thanks for flagging this up.
We are currently experiencing issues with internal services working intermittently, and these may affect different REST endpoints.
We are actively working on this, and we believe we have found the problem, which - regrettably - will take a few more days to fix.
This said, the expectation is for the issues - from your perspective - to gradually fade away, as we patch our infrastructure.

Shall keep this issue open to allow convenient communication channel.
Please, do not be shy and keep complaining here, as it does help.

Thank you very much for your patience and for using our services.