8.1.2 XML error

[rmking48]

Hello,

We have recently newly installed the SpineOMatic program, but have not been successful in getting it to access ExLibris. Other campuses in our district have not had problems and we have followed all of the very simple instructions and advice. We are unable to move the files to the C drive because of admin issues, but others have successfully run their programs from the desktop files which we have also moved the program to. Any information on how we can get this issue resolved?

[mgobat]

@rmking48, is the program not working at all, or are you getting an XML error in the label window when you scan a barcode?

[rmking48]

Hello - we are able to update the various tabs and add the API key and Alma URL, but only when we scan a barcode do we get the error.

[mgobat]

@rmking48, are the workstations at all campuses administered by the same IT team? Generally, this error occurs if the workstation is using a version of TLS < 1.2. The application defers to the operating system to set the TLS version. Alma doesn't like anything less than 1.2.

[rmking48]

Correct - yes, we have different IT teams, and I have asked ours to verify if we have TLS 1.2 enabled, but so far no one has gotten back to us.

[mgobat]

@rmking48, okay....please update when you know. Good luck!