Error login into Epic Games account #4223

Blkez · 2024-12-30T13:02:13Z

Describe the bug

In Heroic games launcher, Trying to login to Epic Games account after confirming captcha and 2 factor code redirect to an unknown error url: https://www.unrealengine.com/id/error?errorTitleCode=error.500.title&errorCode=error.invalidClient.wrongParameters

This also happens from any web browser in any device trying to login via: https://legendary.gl/epiclogin

Add logs

(13:56:43) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary
(13:56:43) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl
(13:56:43) INFO:    [Connection]:       Connectivity: check-online
(13:56:43) INFO:    [Connection]:       Pinging external endpoints
(13:56:43) INFO:    [Gog]:              Checking for existing gog manifests
(13:56:43) INFO:    [Nile]:             Refreshing library...
(13:56:43) INFO:    [Nile]:             Refreshing Amazon Games...
(13:56:43) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile library sync
(13:56:43) INFO:    [Nile]:             Game list updated, got 238 games
(13:56:43) WARNING: [Backend]:          Failed to register protocol with OS.
(13:56:43) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/legendary --version
(13:56:43) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(13:56:43) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile --version
(13:56:43) INFO:    [Connection]:       Connectivity: online
(13:56:43) INFO:    [Backend]:          User Not Found, removing it from Store
(13:56:43) INFO:    [Gog]:              Checking if login is valid
(13:56:43) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:43) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:43) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:44) INFO:    [Nile]:             Saved user data to config file
(13:56:44) INFO:    [Frontend]:         Refreshing undefined Library
(13:56:44) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(13:56:44) INFO:    [Legendary]:        Refreshing library...
(13:56:44) INFO:    [Nile]:             Refreshing library...
(13:56:44) INFO:    [Nile]:             Refreshing Amazon Games...
(13:56:44) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile library sync
(13:56:44) INFO:    [Nile]:             Game list updated, got 238 games
(13:56:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:44) INFO:    [Backend]:          Frontend Ready
(13:56:44) INFO:    [Backend]:          
System Information:
CPU: 8x AMD Custom APU 0932
Memory: 15.53 GB (used: 3.77 GB)
GPUs:
  GPU 0:
    Name: Advanced Micro Devices, Inc. [AMD/ATI] Sephiroth [AMD Custom GPU 0405]
    IDs: D=1435 V=1002 SD=0123 SV=1002
    Driver: amdgpu
OS: SteamOS 3.6.20 holo (linux)

The current system is a Steam Deck (model: OLED) in desktop mode
We are running inside a Flatpak container

Software Versions:
  Heroic: 2.15.2 Emeth
  Legendary: 0.20.36 Urban Flight (Heroic)
  gogdl: 1.1.2
  comet: comet 0.1.2

  Nile: 1.1.2 Will A. Zeppeli

(13:56:44) INFO:    [Gog]:              Getting GOG library
(13:56:44) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:44) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(13:56:44) INFO:    [Gog]:              GOG presence set
(13:56:44) INFO:    [Backend]:          Checking for current version changelog
(13:56:44) INFO:    [Gog]:              Saved username to config file
(13:56:45) INFO:    [Gog]:              Saved games data
(13:56:45) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(13:56:45) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(13:56:45) INFO:    [Gog]:              Found 0 game(s) to update
(13:56:45) INFO:    [Nile]:             Looking for updates...
(13:56:45) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/x64/linux/nile list-updates --json
(13:56:46) INFO:    [Winetricks]:       Downloading Winetricks
(13:56:48) INFO:    [WineDownloader]:   Updating wine versions info
(13:56:48) INFO:    [WineDownloader]:   Fetching upstream information...
(13:56:49) INFO:    [Backend]:          Starting the Download Queue
(13:56:49) INFO:    [WineDownloader]:   wine versions updated

Steps to reproduce

1 - Open Heroic games Launcher and go to Manage Accounts
2 - Select Epic Games Login or Alternative Login Method
3 - Insert Epic account credentials
4 - Confirm captcha correctly
5 - Insert 2 factor code
6 - Redirects to Epic Games url Unkown Error page: Sorry, the client that sent you here did not pass the parameters needed for you to login.

Expected behavior

Expected behaviour is to login correctly and load account games.

Screenshots

Heroic Version

Latest Stable

System Information

Steam Deck OS: SteamOS Holo 3.6.20 Build 20241030.1

Additional information

Issue also reproduced in any web browser on any device

The text was updated successfully, but these errors were encountered:

EAZYBLACK · 2024-12-30T14:20:48Z

hello i have exact same issue on arch linux , firefox
used aur to install the launcher so source built

Etaash-mathamsetty · 2024-12-30T15:59:03Z

log into the epic games website, it should tell you to accept a new EULA and then try logging into heroic again

Blkez · 2024-12-30T16:14:40Z

log into the epic games website, it should tell you to accept a new EULA and then try logging into heroic again

Checking my account I have agreed EULA on July 2024. I just tried closing session and relogin via Epic store and im getting the reported unkown error now too

arielj · 2024-12-30T16:25:05Z

on discord users reported these things that seems to help:

disable ipv6 system-wide for the connection
or, login using a mobile connection
or, use a VPN

nrroyal19 · 2024-12-30T16:54:18Z

in .config folder delete only heroic folder then re login it will fix it.

arielj · 2024-12-30T16:55:10Z

in config folder delete everything then re login it will fix it.

be careful with this, it's too extreme to delete all the config (you'll have to reinstall/import all game, reconfigure everything, etc)

Blkez · 2024-12-30T21:36:50Z

on discord users reported these things that seems to help:

disable ipv6 system-wide for the connection

or, login using a mobile connection

or, use a VPN

Thanks, I tried login via web browser with a VPN and still get the error message. Also use mobile data network share to connect my devices and get same error. I haven't tried disabling ipv6 but get the impression it will behave the same.
I'm starting to think this might be an issue on Epics side?

Blkez · 2024-12-30T21:39:36Z

in config folder delete everything then re login it will fix it.

be careful with this, it's too extreme to delete all the config (you'll have to reinstall/import all game, reconfigure everything, etc)

I will probably not try this then. I have tried clearing heroics cache and resetting it. Also uninstalled and reinstalled but the outcome is always the same.

nrroyal19 · 2024-12-30T22:54:51Z

only delete the heroic folder.

EAZYBLACK · 2024-12-31T07:43:52Z

only delete the heroic folder.

I did that and didn't work and i have agreed the EULA
Its probably related to legendary.gl because if you go here https://legendary.gl/epiclogin (alternative epic) , login then it does error

TissuePowder · 2025-01-01T19:34:40Z

This is exclusively about legendary's url redirection issue. (The backend heroic uses for epic login).

Use the alternative login method.
Open legendary.gl/epiclogin on your browser.
Check the redirection url, it might be something like https://www.epicgames.com/id/api/redirect?redirectUrl=https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code
You have to remove the redirectUrl= parameter. Remove it and paste the new link on browser. https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code

EAZYBLACK · 2025-01-01T20:41:38Z

This is exclusively about legendary's url redirection issue. (The backend heroic uses for epic login).

1. Use the alternative login method.

2. Open legendary.gl/epiclogin on your browser.

3. Check the redirection url, it might be something like `https://www.epicgames.com/id/api/redirect?redirectUrl=https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code`

4. You have to remove the redirectUrl= parameter. Remove it and paste the new link on browser. `https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code`

Thanks it worked, however you have to convert %2A stuff like to / and same goes for other symbols

TissuePowder · 2025-01-02T03:55:02Z

@EAZYBLACK I did not find it worth mentioning something as basic as browser's url encoding, but yes.

FardinHaque70 · 2025-01-02T06:36:04Z

on discord users reported these things that seems to help:
* disable ipv6 system-wide for the connection

* or, login using a mobile connection

* or, use a VPN

Using mobile network worked for me. Thanks!

BugScouter · 2025-01-02T10:07:59Z

log into the epic games website, it should tell you to accept a new EULA and then try logging into heroic again

this worked for me

mokurin000 · 2025-01-02T16:36:34Z

neither using a mobile network IP, nor removeing the redirect_url works for me.

Will epic ban third-parties?

Update: with home ip it works

TissuePowder · 2025-01-02T16:51:33Z

@mokurin000 you weren't able to catch the first redirection url (browser dev tools can help). You pasted your client id on wrong url. Check my comment again.

Or put your client id here and literally just copy paste the link on your browser address bar.

https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code

mokurin000 · 2025-01-02T16:54:59Z

@mokurin000 you weren't able to catch the first redirection url (browser dev tools can help). You pasted your client id on wrong url. Check my comment again.

Or put your client id here and literally just copy paste the link on your browser address bar.

https://www.epicgames.com/id/api/redirect?clientId=xxx&responseType=code

Yeah it just redirects from URL like this, to the one showing 'welcome'...

Thanks for your advice again, using an real home IP worked

I guess they may check proxy, the hongkong IP from HK Cable TV not works

Blkez added the bug:unconfirmed Someone works on identifying the issue label Dec 30, 2024

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Error login into Epic Games account #4223

Error login into Epic Games account #4223

Blkez commented Dec 30, 2024

EAZYBLACK commented Dec 30, 2024 •

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Etaash-mathamsetty commented Dec 30, 2024

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Blkez commented Dec 30, 2024

nrroyal19 commented Dec 30, 2024

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TissuePowder commented Jan 1, 2025

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BugScouter commented Jan 2, 2025

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TissuePowder commented Jan 2, 2025

mokurin000 commented Jan 2, 2025

Error login into Epic Games account #4223

Error login into Epic Games account #4223

Comments

Blkez commented Dec 30, 2024

Describe the bug

Add logs

Steps to reproduce

Expected behavior

Screenshots

Heroic Version

System Information

Additional information

EAZYBLACK commented Dec 30, 2024 • edited Loading

Etaash-mathamsetty commented Dec 30, 2024

Blkez commented Dec 30, 2024

arielj commented Dec 30, 2024

nrroyal19 commented Dec 30, 2024 • edited Loading

arielj commented Dec 30, 2024

Blkez commented Dec 30, 2024 • edited Loading

Blkez commented Dec 30, 2024

nrroyal19 commented Dec 30, 2024

EAZYBLACK commented Dec 31, 2024

TissuePowder commented Jan 1, 2025

EAZYBLACK commented Jan 1, 2025

TissuePowder commented Jan 2, 2025

FardinHaque70 commented Jan 2, 2025

BugScouter commented Jan 2, 2025

mokurin000 commented Jan 2, 2025 • edited Loading

TissuePowder commented Jan 2, 2025

mokurin000 commented Jan 2, 2025

EAZYBLACK commented Dec 30, 2024 •

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nrroyal19 commented Dec 30, 2024 •

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Blkez commented Dec 30, 2024 •

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mokurin000 commented Jan 2, 2025 •

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