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C310 and C212 - sudden loss of Motion detection entity #830

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besosobe opened this issue Jan 20, 2025 · 2 comments
Closed

C310 and C212 - sudden loss of Motion detection entity #830

besosobe opened this issue Jan 20, 2025 · 2 comments

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@besosobe
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Description

Hello!
Since yesterday both my cameras report, that the motion alarm + motion cell detection entity is no longer available.
In the configuration -> configure device window the motion detection checkbox is unchecked; activating it and saving sadly doesnt work, its still unchecked after. (same thing with auto sync time)
Both cameras are on port 443, transport mechanism is tcp. I also tried unchecking "use home assistant camera stream" but no luck.
Integration Version is 6.0.9, HA Version also up to date.

I also had another Problem with recording the stream in HA where the timestamp in the top left corner on the video suddenly went back a few seconds while recording leading to rough ghosting effects.

Any help is highly appreciated, thank you very much!

Reproduction Steps

can't really reproduce this behavior on other machines i guess.

Expected behavior

Availability of motion alarm + cell motion sensor all the time.

If applicable, add error logs.

No response

Device Firmware

1.4.1 Build 241204 Rel.58421n

Integration Version

6.0.9

Using stream component

Yes

Does camera work via official integrations?

N/A

Camera has all attributes filled out in developer tools

Yes

HASS Environment

bare metal on HP prodesk

Search for similar issues

Yes

Additional information

No response

@besosobe
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FIXED: motion alarm entity is "lost" when camera does not detect motion for a certain time. If motion is detected again, entity is available again.

@JurajNyiri
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Owner

This is also documented in faq.

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