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Tweet,positive,negative,neutral,question,suggestion
@VirginAmerica I didn't today... Must mean I need to take another trip!,0,0,1,0,0
"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",0,1,0,0,0
@VirginAmerica and it's a really big bad thing about it,0,1,0,0,0
"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA",0,1,0,0,1
"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",1,0,0,0,0
"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",0,0,1,0,0
"@virginamerica Well, I didn't…but NOW I DO! :-D",0,0,1,0,0
"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",1,0,0,0,0
@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,0,0,1,0,0
@VirginAmerica I < 3 pretty graphics. so much better than minimal iconography. :D,1,0,0,0,0
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ,1,0,0,0,0
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,1,0,0,0,0
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,1,0,0,0,0
@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,0,1,0,0,0
I love flying with u @VirginAmerica.,1,0,0,0,0
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,1,0,0,0,0
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,1,0,0,1,0
@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,1,0,0,0,0
@VirginAmerica I love the hipster innovation. You are a feel good brand.,1,0,0,0,0
@VirginAmerica will you be making BOS&g0t LAS non stop permanently anytime soon?,0,0,1,1,0
@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ? I want free internet,0,1,0,1,0
@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.,0,1,0,0,0
@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,0,1,0,1,1
@VirginAmerica do you miss me? Don't worry we'll be together very soon.,0,0,0,1,0
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,0,1,0,0,0
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,0,0,1,0,0
"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ?",0,1,0,1,0
@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,0,0,1,0,0
"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!",0,1,0,0,0
"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",0,1,0,0,0
@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,1,0,0,0,0
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,0,0,1,0,0
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. ?✈ #MoodlitMonday,1,0,0,0,0
"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",1,0,0,0,0
@VirginAmerica when can I book my flight to Hawaii??,0,0,1,0,0
@VirginAmerica Your chat support is not working on your site take a look and repair it http://t.co/vhp2GtDWPk,0,0,0,0,1
"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",0,0,1,0,0
"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",0,0,1,1,0
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,0,0,0,1,0
@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,0,0,0,1,0
@VirginAmerica I'm #elevategold for a good reason: you rock!!,1,0,0,0,0
@VirginAmerica wow this just blew my mind,1,0,0,0,0
@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,0,0,1,0,0
@VirginAmerica @ladygaga @carrieunderwood All were entertaining,0,0,1,0,0
"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",0,0,1,0,0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,1,0,0,0,0
@VirginAmerica wish you flew out of Atlanta... Soon?,0,0,1,0,0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,0,0,1,0,0
@VirginAmerica Will flights be leaving Dallas for LA on February 24th?,0,0,1,0,0
@VirginAmerica hi! i'm so excited about your $99 LGA-> DAL deal- but i've been trying 2 book since last week &,0,0,1,0,0
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,0,0,1,0,0
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,0,0,1,0,0
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,0,0,0,1,0
@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,0,0,1,0,0
"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ??",0,0,1,0,0
"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",0,0,1,0,0
@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!,1,0,0,0,0
@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,0,0,1,0,0
@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,0,1,0,1,0
"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",0,0,0,1,0
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,1,0,0,0,0
@VirginAmerica everything was fine until you lost my bag,0,1,0,0,0
@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,0,0,0,1,0
@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,0,0,1,0,0
"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",0,1,0,1,0
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,1,0,0,1,1
"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.",1,0,0,0,1
@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,1,0,0,0,1
"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",0,0,1,0,0
@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,0,0,0,1,0
@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,0,0,0,1,0
@VirginAmerica what happened to the Doom?!,0,0,1,1,0
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness,0,1,0,1,0
@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,0,0,1,0,0
@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,1,1,0,0,0
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,0,1,0,0,0
@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,0,1,0,0,0
@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,0,1,0,1,0
@VirginAmerica why Can't bring up my reservation online using Flight Booking Problems code,0,0,0,1,0
@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,0,0,1,1,0
@VirginAmerica I < 3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?,0,0,0,1,0
@VirginAmerica Why is the site down? When will it be back up?,0,0,0,1,0
"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",0,0,0,1,0
"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",0,0,1,1,0
@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,0,1,0,0,0
"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",0,1,0,0,0
@VirginAmerica why is flight 345 redirected?,0,0,0,1,0
"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.",0,1,0,1,1
@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,0,1,0,0,0
@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,0,1,0,1,0
@virginamerica What is your phone number. I can't find who to call about a flight reservation.,0,0,0,1,0
@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.,0,1,0,1,0
@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,0,0,1,0,0
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax,0,1,0,1,0
@VirginAmerica check out new music http://t.co/maRcnOCWzn,0,0,1,0,0
@virginamerica how's a direct flight FLL-> SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,0,1,0,0,0
@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,0,1,0,0,0
"@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",1,0,0,0,0
@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,0,1,0,0,0
@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,0,1,0,1,0
@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,0,0,1,1,0
"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",0,0,1,0,0
@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,0,0,1,0,0
"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?",0,0,0,1,0
"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",1,0,0,0,0
@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,1,0,0,0,0
@VirginAmerica your beautiful front-end design is down right now but it was cool to still book my ticket b/c all your back-end was secure.,1,0,0,0,0
"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",1,0,0,0,0
"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",0,1,0,1,0
@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,1,1,0,0,1
@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,1,0,0,0,0
@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!,1,0,0,0,0
"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",0,0,0,1,0
@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,1,0,0,0,0
@VirginAmerica How can I watch the #Oscars2015 on my JFK-> SFO flight?,0,0,0,1,0
@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,0,1,0,1,0
@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,0,1,0,0,0
@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,0,1,0,0,0
@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,0,0,0,1,0
@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!,0,1,0,0,0
@VirginAmerica Another delayed flight? #likingyoulessandless,0,1,0,1,0
@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,0,0,1,0,0
@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,1,0,0,0,0
@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,0,1,0,1,0
@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,0,1,0,0,0
@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,1,0,0,0,0
@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service ?,0,0,0,1,1
@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas,0,0,1,0,0
@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,1,0,0,0,0
"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",0,1,0,1,0
@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,0,0,0,1,0
Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,1,0,0,0,0
@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,0,0,1,0,0
.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,0,1,0,1,0
.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,0,0,0,1,0
@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,0,0,0,1,0
@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ,1,0,0,0,0
@VirginAmerica is your website ever coming back online?,0,1,0,1,0
"@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",0,0,0,1,0
@VirginAmerica Is flight 0769 out of LGA to DFW on time?,0,0,0,1,0
@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,0,0,1,1,0
@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.,0,1,0,1,0
@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,0,1,0,1,0
"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",0,1,0,0,1
"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",0,1,0,0,0
"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",0,1,0,1,0
@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,0,1,0,1,0
VirginAmerica is the website down?,0,0,0,1,0
@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,0,1,0,1,1
@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,0,1,0,0,0
@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,0,0,1,0,0
@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,0,1,0,1,0
@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,0,1,0,1,0
@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,0,0,1,0,0
"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",0,0,1,0,0
@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,0,0,1,0,0
@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,0,1,0,0,0
@VirginAmerica I'd love to know what your policy is for damaged luggage.,0,0,1,0,0
@VirginAmerica Thank you for the follow,1,0,0,0,0
@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,0,1,0,0,0
@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,0,1,0,1,0
@VirginAmerica can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas ??,0,0,0,1,0
@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,0,1,0,0,0
@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification?,0,1,0,1,0
@VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,0,0,1,0,0
@VirginAmerica Only way to fly! #Elevate #Gold,1,0,0,0,0
@VirginAmerica If only you guys had flights from CMH.,0,0,1,0,0
"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",0,1,0,0,0
@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,0,1,0,0,0
@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,0,0,0,1,0
@VirginAmerica you will match my #AmericanAirlines status? Cool!,1,0,0,0,0
@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,0,1,0,0,0
@VirginAmerica you suck! I hate you,0,1,0,0,0
@VirginAmerica thanks for the help!,1,0,0,0,0
@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,0,1,0,0,0
@VirginAmerica trying to book a flight & your site is down ?,0,0,0,1,0
@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,0,1,0,1,0
@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better,0,1,0,0,0
@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,1,0,0,0,0
@VirginAmerica Your website is down and I'm trying to check in!,0,1,0,0,0
"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",1,0,0,0,0
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,0,0,1,0,0
@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,1,0,0,0,0
@VirginAmerica Keep up the great work :),1,0,0,0,0
@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,1,0,0,0,0
@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,1,0,0,1,0
@VirginAmerica can you please get me to the new york area before monday afternoon,0,0,0,1,0
"@VirginAmerica Thanks so much for the awesome support, you guys rock!",1,0,0,0,0
@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,0,0,1,0,1
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,0,1,0,0,1
@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️,0,0,0,1,0
@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,1,0,0,0,0
@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,0,1,0,1,0
@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,0,1,0,0,0
"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",0,0,1,0,0
"@VirginAmerica your mobile site is broken, shows
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",0,1,0,0,0
@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,0,0,0,1,0
"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",0,1,0,1,0
@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,0,0,1,0,0
@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,0,1,0,1,0
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,0,1,0,0,0
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,1,0,0,0,1
@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline,1,0,0,0,0
@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,0,1,0,1,0
@VirginAmerica hold times at call center are a bit much,0,1,0,0,0
@VirginAmerica is the Site down? #help,0,0,0,1,0
@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,1,0,0,0,0
"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",1,0,0,0,0
@VirginAmerica thanks so much for help!,1,0,0,0,0
"@VirginAmerica Trying to reset my password, email never arrives. Help?",0,1,0,1,0
"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9",1,0,0,0,0
@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ,1,0,0,0,0
@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?,0,1,0,1,0
"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",0,1,0,1,0
@VirginAmerica hahaha ?@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!?,1,0,0,0,0
@VirginAmerica this sounds like fun !,1,0,0,0,0
@VirginAmerica any updates on flight 413 from Jfk >,0,0,1,0,0
"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",0,0,1,0,1
"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",0,1,0,1,0
"@VirginAmerica classiq, luv Virgin America. Greetingz",1,0,0,0,0
"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",0,1,0,1,0
@VirginAmerica Thanks for your great customer service today &,1,0,0,0,0
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,1,0,0,0,0
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,1,0,0,0,0
"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews",0,1,0,0,0
@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,0,1,0,0,0
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,0,1,0,1,0
"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",1,0,0,0,0
"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",0,0,1,0,0
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight?#sfo,1,0,0,0,0
"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",0,0,1,0,0
@VirginAmerica any plans to start flying direct from DAL to LAS?,0,0,1,1,0
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,0,0,1,0,0
"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",1,0,0,0,1
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member,0,1,0,0,0
@VirginAmerica Grand Budapest Hotel #OscarsCountdown,0,0,1,0,0
@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,0,0,1,0,0
@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,0,1,0,0,0
@VirginAmerica there is something wrong with you website in Safari iPhone,0,1,0,0,0
@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,1,0,0,0,0
@VirginAmerica Already checked in so the page expired :X,0,1,0,0,0
@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,0,1,0,0,0
@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,0,0,1,0,0
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,0,0,0,0,1
@VirginAmerica way to take advantage of #MayweatherPacquiao :),0,0,1,0,0
@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,0,0,1,0,0
@VirginAmerica your inflight team makes the experience #amazing!,1,0,0,0,0
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,1,0,0,0,1
"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected? #DISAPPOINTED",0,1,0,1,0
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,0,0,1,0,0
@VirginAmerica This is my fav airline,1,0,0,0,0
@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),1,0,0,0,0
??✈️✈️? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,0,0,1,1,0
@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.,0,0,1,0,0
@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,0,0,1,0,0
@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,0,1,0,1,0
@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,0,0,1,1,0
@VirginAmerica I need you to follow back in order to DM.,0,0,1,0,1
@VirginAmerica Need to start flying to @KCIAirport . ????,0,0,1,0,0
@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,0,0,1,0,0
@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,0,1,0,1,0
@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,0,1,0,0,0
@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),0,1,0,1,0
@VirginAmerica what is your policy on flying after surgery?,0,0,0,1,0
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,0,0,1,0,0
"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",0,1,0,0,0
@VirginAmerica would love to do more for virgin just like I do for @GoPro,1,0,0,0,0
@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,0,0,1,0,0
"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",0,0,1,0,0
@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,0,0,1,0,0
"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",0,0,1,0,0
@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,0,1,0,1,0
@VirginAmerica weather delays > next few weeks ,0,0,1,0,0
@VirginAmerica @madbee95 check the website before you go to the airport!,0,0,1,0,1
@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,0,1,0,1,0
@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees &,0,0,1,0,0
@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,1,0,1,0,0
"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",0,1,0,0,0
@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,0,0,0,0,1
@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,1,0,1,0,0
"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",0,0,1,0,0
@VirginAmerica happy to spend the day together. Let's do this!,1,0,0,0,1
@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,0,0,1,0,0
@VirginAmerica missed my flight. How does standby work?,0,1,0,1,0
.@VirginAmerica They were very understanding and helped me out. Thx! #Comps,1,0,0,0,0
@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,0,0,1,0,0
@VirginAmerica thank you! I absolutely will ?,1,0,0,0,0
@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,0,0,1,0,0
@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ?,0,0,1,1,0
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,0,0,1,0,0
"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",0,1,0,0,0
@VirginAmerica can u help this ? @FreyaBevan_Fund needs urgent treatment in??2y old battling cancer could u help with flights ?#freyasfund,0,0,1,1,0
@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,0,0,1,0,0
@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,0,0,1,0,0
@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,0,1,0,1,0
@VirginAmerica add DTW and I'm sold!,0,0,1,0,1
@VirginAmerica How about some free drinks on the flight back for the free promo?,0,0,0,1,1
@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,0,0,1,0,0
@VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!,0,0,1,0,0
"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",0,1,0,0,0
@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,0,0,1,0,0
@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,1,0,0,0,0
@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,1,0,0,0,0
@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,0,1,0,1,0
"@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie
Looking for Any Help?
???????
??? http://t.co/UJfS9Zi6kd",1,0,1,1,0
"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd",0,0,1,0,0
@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly ?,0,0,1,1,0
@VirginAmerica is my new go to airline,0,0,1,0,0
"@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
??????? http://t.co/778AzTDaer",0,0,1,1,0
"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks",1,0,0,0,0
@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,1,0,0,0,0
@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica,0,0,1,1,0
@VirginAmerica trying to check-in...but looks like your site is down?,0,0,0,1,0
"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",0,1,0,0,0
@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,0,0,1,0,0
"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",1,0,0,0,0
"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",0,0,0,1,0
@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,0,0,0,0,1
"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",0,1,0,0,0
"@VirginAmerica
wjere is our luggage #so slow at lax",0,1,0,0,0
@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,0,0,1,0,0
"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",0,1,0,0,0
@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,0,1,0,0,0
"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",0,1,0,1,0
@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,0,0,1,1,0
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,0,0,1,0,1
"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",1,0,0,0,1
"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",1,0,0,0,1
@VirginAmerica i would like help with some flights please.,0,0,1,0,0
@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,1,0,0,0,0
@VirginAmerica ok! first time flying with you tonight :),1,0,0,0,0
@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!,0,0,1,0,1
@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,0,1,0,0,0
@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,0,1,0,0,0
@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. ?,1,0,0,1,0
@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!,0,1,0,0,0
@VirginAmerica delayed to10.30!!,0,1,0,0,0
@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,0,1,0,1,0
"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race
http://t.co/SfjDuahx9Z by @skift",0,0,0,0,1
“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,1,0,0,0,0
@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,1,0,1,0,1
@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank,0,1,0,0,1
"@VirginAmerica I just did, how can I DM? Do u have to also add me?",0,0,0,1,0
"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",1,0,0,0,0
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,1,0,0,0,0
@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,1,0,1,0,0
@VirginAmerica I need a receipt for a flight change. Can you send one?,0,0,1,1,0
"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?",0,1,0,1,0
@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd,1,0,0,0,0
@VirginAmerica that doesn't look to fat to me! It looks yummy!,0,0,1,0,0
"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.
http://t.co/96Sctomh29",0,0,1,0,0
@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,0,0,1,0,0
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,0,0,1,0,0
@VirginAmerica omg omg?? nonstop Dallas to Austin on virgin✨?✈️,1,0,0,1,0
@VirginAmerica Your planes are really pretty. Just thought u should know that. :),1,0,0,0,1
@VirginAmerica when are you flying to hawaii,0,0,0,1,0
@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,0,1,0,1,0
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,0,0,0,1,0
@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,1,0,0,0,0
@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!,0,1,0,0,0
@VirginAmerica I am in seat 4C and I cannot even open my laptop and I paid extra for this seat!!,0,1,0,0,0
.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,0,0,1,0,0
"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",1,0,0,0,0
"@VirginAmerica announced New Route to Austin w/fares from $39/way.
http://t.co/gA8pbamu0C",0,0,1,0,0
@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,0,0,1,1,0
@VirginAmerica this is too cool! Never been on ur planes but now I will!!,1,0,0,0,0
@VirginAmerica you should have 39 dollar LAX-Las fares!!!,0,0,0,0,1
@VirginAmerica great work. Well deserved.,1,0,0,0,0
@VirginAmerica FYI the [email protected] email address you say to contact in password reset emails doesn't exist. Emails bounce.,0,1,0,0,0
@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!,0,1,0,0,1
@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,0,1,0,0,0
@VirginAmerica You should still develop an app - then you will be my favorite airline.,0,0,0,0,1
@VirginAmerica all crap channels which is why I pay to watch UK tv,0,1,0,0,0
@VirginAmerica got it. All set - Thanks!,1,0,0,0,0
@VirginAmerica no A's channel this year?,0,0,0,1,0
@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,0,0,0,1,0
@VirginAmerica Giants and Virgin America. A match made in heaven.,1,0,0,0,0
"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",1,0,0,0,0
@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,0,1,0,1,0
@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail,0,1,0,0,0
@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,0,1,0,1,0
@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,0,0,1,0,0
@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,1,0,0,1,1
@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,1,0,0,0,0
"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",0,0,1,0,0
@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,0,0,1,0,0
@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,0,1,0,0,1
"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",0,0,0,1,0
@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,1,0,0,0,0
"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",0,0,0,1,0
"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next? :)",1,0,0,1,0
@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,0,0,1,0,0
@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,1,0,1,0,0
@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,0,1,0,0,0
@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,0,1,0,0,0
@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,1,0,0,0,0
@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,1,0,0,0,0
@VirginAmerica I miss the #nerdbird in San Jose,0,1,0,0,0
"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",1,0,0,0,0
@VirginAmerica is flying from Love to Austin now. That is most excellent news.,1,0,0,0,0
@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,0,0,0,1,0
@VirginAmerica please add more frequency to PDX Portland,0,0,0,0,1
@VirginAmerica Congrats VX on the new route! ✈️?,1,0,0,0,0
"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",0,1,0,0,0
@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ?? @FreyaBevan_Fund ? ? ?,0,0,1,1,0
"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",0,1,0,0,0
@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,0,1,0,0,0
"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",0,1,0,0,0
@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),0,1,0,0,0
@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,0,1,0,0,0
@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,0,0,1,0,0
@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,0,0,0,1,0
@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,0,0,1,0,1
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks,1,0,0,0,0
@VirginAmerica save some for 871 tomorrow AM!,0,0,1,0,0
@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,0,0,0,1,1
@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,0,0,1,0,0
@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,1,0,1,0,0
@VirginAmerica is that #thestarter???,0,0,0,1,0
@VirginAmerica ...Please come to Minneapolis St. Paul!,0,0,1,0,0
"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?",1,0,0,1,0
"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",1,0,0,0,0
@VirginAmerica I love the dancing little richard. cool beans.,1,0,0,0,0
@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( <,0,0,1,1,0
@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,0,0,1,0,0
@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,1,0,0,0,0
.@VirginAmerica I heard he has a virgin mobile hotspot ,0,0,1,0,0
@VirginAmerica On all your flights?,0,0,0,1,0
@VirginAmerica Dad on Segway is the best part of this whole infographic!,1,0,0,0,0
@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),1,0,0,1,0
@VirginAmerica u need wifi AND better seating.,0,0,0,0,1
@VirginAmerica how come ABC is the only one of the network channels you don't have?,0,0,0,1,0
".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",1,0,0,0,0
"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",0,1,0,0,0
"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",0,0,1,0,0
@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,0,0,1,0,1
@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,0,1,0,0,0
"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",0,1,0,0,0
@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,0,0,0,1,0
@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,0,1,1,0,0
"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",1,0,0,0,0
@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,0,0,0,1,0
@VirginAmerica you guys are perfect as always! < 3 #WeRVirgin,1,0,0,0,0
@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,1,0,0,0,0
@VirginAmerica Can you give me Silver Status for 12 months?,0,0,0,1,0
@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,1,0,0,0,0
"@VirginAmerica mood lighting on point? Reclining my seat, kickin up my feet?",0,0,0,1,0
@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,0,1,0,1,0
@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either ?,0,0,0,1,0
@VirginAmerica Are there any sign up bonuses to enroll in Elevate?,0,0,0,1,0
@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,1,0,0,0,0
@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,0,0,1,1,0
@VirginAmerica still waiting to see @Starryeyes_Dev_ ?,0,0,1,1,0
@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,0,0,1,0,0
@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,1,0,0,0,0
@united Thanks for taking care of that MR!! Happy customer.,1,0,0,0,0
@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,0,1,0,1,0
@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,0,1,0,0,1
@united thanks -- we filled it out. How's our luck with this? Is it common?,1,0,0,0,0
@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),0,0,1,0,0
@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,0,0,0,1,0
@united you think you boarded flight AU1066 too early? I think so.,0,0,0,1,0
"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",0,0,1,0,0
"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",0,0,0,0,1
@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? ,0,0,0,1,0
@united Thanks. It is on the same ticket.,1,0,1,0,0
@united why not? Is it a law or a policy?,0,0,0,1,0
@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,0,1,0,1,0
@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service,0,1,0,1,0
"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",0,1,0,0,0
@united follow me please this airline is beautifull ♥,1,0,1,0,0
"@united no I don't, but I'm sure United have my info on its system.",0,0,1,0,0
"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",0,1,0,0,1
@united Just submitted my response on the link you sent.,0,0,1,0,0
@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,0,1,0,0,0
@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she was appreciated,1,0,0,0,0
@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,0,1,0,1,0
"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner.",1,0,1,0,0
"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",0,0,1,1,0
@united and what am I suppose to do with that number?,0,0,1,1,0
@united I flew back w other company since United didnt have an earlier flight,0,1,0,0,0
@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,0,0,1,0,0
@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,0,1,0,0,0
@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.,0,1,0,0,0
@united @CheerTymeDad Gee that's like almost caring about ppl more than $$. Think I'm more int in having a trusted adult w/ daughter .,0,0,1,0,0
"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue.",0,1,0,1,0
@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,0,1,0,1,0
@united #Newarkliberty Airport need to indicate different gate#'s for terminals A& C. #Flyingainteasy,0,0,0,0,1
"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",0,0,1,0,0
@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,0,1,0,1,0
"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",0,1,1,0,0
"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",0,1,0,0,0
@united that's right- with an overnight Miami.,0,0,1,0,0
@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?,0,0,0,1,0
"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",0,0,1,1,0
@united i DMed you the details,0,0,1,0,0
"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",0,1,0,1,0
"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",1,0,0,0,0
@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,0,1,0,0,0
@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,0,0,0,0,1
@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,0,1,0,1,0
@united thanks again for your concern. I will contact customer care upon our return from Australia.,1,0,1,0,0
@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,0,1,0,0,0
"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",1,0,0,0,0
"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",0,0,0,0,1
@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,0,1,0,1,0
@united When will email address/username sign-on be available? It's been a while.,0,0,0,1,0
@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,1,0,0,1,0
@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,0,1,0,1,0
@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,0,1,0,0,0
@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,1,1,0,0,0
@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,0,1,0,0,1
@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!,0,1,0,1,0
@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.,0,1,0,1,0
@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,0,1,0,0,1
"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",0,1,0,1,0
@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,0,1,1,1,0
@united I will not be flying you again,0,1,0,0,0
"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",0,1,0,0,0
"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",0,1,0,0,0
@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,0,0,1,1,0
@united I flew United last month and the experience was AWESOME!,1,0,0,0,0
@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,0,1,0,0,0
"@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",0,1,0,1,0
@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,1,1,0,0,0
@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,0,1,0,1,0
@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,0,1,0,1,0
"@united as a 1k, I'm always hoping for improvement.",0,0,1,0,0
@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,0,1,0,1,0
@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,0,1,0,1,0
@united mobile apps need construction from the ground up for each OS category. It's expensive to get right .,0,0,0,0,1
@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,0,1,0,0,0
"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",1,0,1,0,0
@united the os isn't controlled by me but rather @VerizonWireless . App is new.,0,0,1,0,0
"@united I just sent an email to Customer Care, telling them I may have to break up with you ?. I sincerely hope they can help me!!",1,1,0,0,0
@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,0,1,1,0,0
@united What is your phone number. I can't find who to call about a flight reservation.,0,1,0,1,0
"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",0,1,0,0,1
"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",0,1,0,2,0
@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,1,0,1,0,0
@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,0,1,0,0,1
@united for the record- Rozana at Newark was lovely and helpful. #choosekind,1,0,0,0,0
@united It was last night's 1235/ORD-LGA.,0,0,1,1,0
@united thx for the update,1,0,0,0,0
@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,0,1,0,1,0
@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),0,1,0,1,0
@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,0,1,0,0,0
@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,0,1,0,0,0
@united despite my bag not making it to Newark good informative email tracking updates help!,1,0,0,0,0
@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,0,1,0,1,0
@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,0,1,0,0,0
@united crashed trying to check in.,0,1,0,1,0
"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",1,0,0,0,0
@united thanks for the info I already knew...,0,0,1,0,0
@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!,0,1,0,0,0
@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,0,1,0,0,1
@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,0,1,0,0,0
@united is there an email address I can reach? Too long for a DM.,0,0,0,1,0
@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.,0,1,0,0,1
@united ua1673 still waiting! Supposed to depart 9:08,0,1,0,0,0
@united it was credit from my last trip that never came in the mail!,0,1,0,1,0
@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,0,1,0,1,0
@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,0,1,0,1,0
@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,0,1,0,1,0
@united how do I get my account number if your website says email is unavailable?,0,1,0,1,0
@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,0,0,0,1,0
"@united I received 1 bag last night, I am still missing the other one.",1,1,0,0,0
"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",0,1,0,1,1
@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,0,0,1,0,0
"@united bet you wont honour them, like mine ey",0,0,1,0,0
@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,0,1,0,0,1
"@united I guess that's too much ask, huh?",0,0,0,1,0
@united but it's hard to stay upset at someone when they at least TRY to show remorse.,0,1,0,0,0
"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,",0,1,0,0,0
@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,0,1,0,0,0
@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,1,1,0,0,0
"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.",0,1,1,0,0
@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,0,1,0,0,0
@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,0,0,1,0,0
".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",0,1,0,0,0
@united please be good to me this weekend!,0,0,1,0,1
"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",0,0,1,0,1
@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,0,1,0,1,0
@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,0,1,0,0,0
@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,0,0,1,0,0
@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,0,1,0,0,0
@united yall should probably work on that.,0,0,1,0,0
@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,0,0,1,0,0
@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,0,1,0,1,0
@united Could this email be resent as it doesnt appear to have arrived.,0,0,0,1,0
@united you have to follow me in order for me to DM...come on now,0,0,1,0,0
"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",0,1,0,1,0
@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,0,1,0,0,0
@united I did DM the details but still no response. I have to book today.,0,1,0,0,0
@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ?,0,0,1,1,0
@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,0,0,0,1,0
@united not able to DM you my confirmation number,0,0,1,0,0
"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",0,0,1,1,0
@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,0,1,0,1,0
@united DM does not work what do I do?,0,0,0,1,0
@united private jet would have been cool! Do does not work. I'll try again,0,0,1,0,1
@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,0,1,0,1,0
@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,0,0,0,0,1
"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",0,1,0,0,0
"@united thanks, just sent :)",1,0,0,0,0
"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",0,0,0,1,0
@united I'm so frustrated and nervous because of this.,0,1,0,0,0
@united are the ones who make it difficult for me.,0,1,0,0,0
@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,0,1,0,0,0
@united how does it get Cancelled Flightled 10 hours before take off?,0,0,0,1,0
"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?",0,1,0,1,0
@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,0,0,0,1,0
@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,0,1,0,0,0
.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,0,0,1,1,0
"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",0,0,1,0,0
"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",0,0,1,1,0
@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,0,1,0,0,0
@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,0,0,0,1,0
@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,0,1,0,0,0
@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,0,1,0,1,0
@united YOU GUYS ARE HORRIBLE.,0,1,0,0,0
@united thnx for the info,1,0,0,0,0
@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher,0,0,0,1,0
"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines",0,1,0,1,0
@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...,1,0,0,0,0
@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,0,1,0,0,0
@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,0,0,0,1,0
@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,0,0,1,0,0
@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,0,1,0,1,0
@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,1,0,0,0,0
@united to speak to a real person to get this resolved politely and efficiently. (2/2),0,0,1,0,0
@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,0,1,0,1,0
@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),1,0,1,0,0
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,0,0,1,0,0
@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,0,1,0,1,0
@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,0,0,1,0,0
"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",0,1,0,1,0
@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,0,1,0,0,0
@united I've filed the claim but have no way of calling for updates. Is there another way to do this?,0,0,0,1,0
@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,0,1,0,0,1
@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,0,1,0,0,0
@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,1,0,0,0,0
"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",0,1,0,0,0
@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,0,1,0,0,1
@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,0,1,0,1,0
"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",0,1,0,1,0
@united how we looking on getting those bags to Lusaka,0,0,0,1,0
@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,0,1,0,1,0
@united thank you. Been trying for two days to set this up.,1,0,0,0,0
@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,0,0,0,0,1
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,0,1,0,1,0
@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,0,0,1,1,0
@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,0,1,0,0,0
@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,1,0,0,0,0
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,1,0,0,0,0
"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",1,0,0,0,0
"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",0,1,0,0,0
@united keep me updated. Let me know that the bags make the flight to j-burg,0,0,1,0,0
"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",0,1,0,0,0
@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,0,0,1,1,0
"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",0,1,0,0,0
"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here.",0,1,1,0,0
@united Thanks for the lack of help and the canned response from the 1K desk!,0,1,0,0,0
@united It's too bad UA has had another unforeseeable operational issue on my return flight.,0,1,0,0,0
@united I would like to know what's going on before his current flight lands.,0,0,1,1,0
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,0,1,0,1,0
@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,0,1,0,0,0
@united you are one great airline ❤️,1,0,0,0,0
@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,0,1,0,1,0
@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.,0,1,0,0,0
@united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,0,0,0,1,0
@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,0,0,1,0,0
@united thanks! Will you guys be getting the A380s anytime soon?,0,0,1,1,0
@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,0,1,0,0,0
“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,1,0,1,0,0
"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",0,1,0,0,0
@united what is that going to do for you? Nothing just like you always do,0,0,0,1,0
@united I sent in my feedback. Thank you.,0,0,1,0,0
@united plus what about food? And taxis?,0,0,0,1,0
@united you are offering us 8 rooms for 32 people #FAIL,0,1,0,0,0
@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,0,1,0,0,0
@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,0,0,1,0,0
@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,0,1,1,0,0
@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,0,1,0,0,0
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,0,1,0,0,0
"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",0,0,1,0,1
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,1,0,0,0,0
"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",0,1,0,0,0
"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",0,1,0,0,0
@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,0,1,0,0,0
"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",0,1,0,1,0
@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,0,1,0,1,0
@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,0,1,0,1,0
@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,0,0,1,0,0
“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,0,0,1,0,0
@united what time does check in open for flight no UA80 from Manchester to Newark today ?,0,0,1,1,0
"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.",1,1,0,0,0
@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,0,1,0,0,0
"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",0,1,0,0,0
"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",1,0,0,0,0
@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,0,1,1,0,0
@united But thanks for asking,1,0,0,0,0
@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,0,1,0,0,0
@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,0,1,0,0,0
@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,0,0,1,0,0
"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",0,1,0,0,0
"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",0,0,1,0,0
@united is my favorite airline.,1,0,0,0,0
@united seriously #fail on making strangers share a room,0,1,0,0,0
@united @luke_mcintosh68 nah you wouldn't,0,0,1,0,0
@united we needed them here asap. Will they make it on today's flight?,0,0,0,1,0
@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,0,0,0,1,0
@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,0,1,0,1,0
@united I sent the message. Let me know ASAP.,0,0,1,0,0
@united why would they make me share a room?,0,0,0,1,0
"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",0,1,0,0,0
@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,0,0,1,1,0
@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,0,1,1,0,0
"@united i understand, thanks",0,0,1,0,0
"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",0,1,0,1,0
@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,0,1,0,0,0
@united it's highly unprofessional for you to overbook a flight by 12 seats & feel that I should rearrange my schedule for your mismanagement,0,1,0,0,0
"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",0,1,0,0,0
@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,1,0,0,1,0
"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",0,1,1,0,0
@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,0,1,0,1,0
"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",0,0,0,0,1
@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,0,1,0,1,0
"@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.",0,1,1,0,0
@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,1,0,0,0,0
@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,0,0,1,0,0
@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,0,0,1,0,0
"@united question:are there onboad 110 volt outlets in all planes? If so, where?",0,0,0,1,0
@united Your website deserves a new design. #html5 FTW!,0,0,0,0,1
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,0,1,0,0,0
@united Twitter isn't letting me DM you..,0,0,1,0,0
@united I hope so too,0,0,1,0,0
@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.,0,1,0,0,0
@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,0,1,0,0,0
@united Not encouraged that I'll have my CPAP tonight.,0,0,1,0,0
@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,0,1,0,0,0
@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,0,1,0,1,0
"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!",0,1,0,1,1
"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",0,1,0,0,0
@united where is my flight voucher?,0,0,0,1,0
"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",0,1,0,0,0
@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,0,1,0,0,0
@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep &,0,1,0,0,0
@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,0,1,0,0,1
"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",0,1,0,1,0
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,0,1,0,1,0
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&,0,1,0,0,0
@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,0,1,0,0,0
@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?,0,0,1,1,0
@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,0,1,0,1,0
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ? #StatusMatchPaidOff http://t.co/ATfRKp6goY,0,0,1,0,0
"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",1,0,0,0,0
@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,1,0,0,0,0
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,0,1,1,0,0
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,0,1,0,1,0
@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,0,1,0,1,0
"@united 5 gate changes, two delays. Even the crew thinks the airline sucks",0,1,0,0,0
@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,0,1,0,0,0
@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,0,1,0,0,0
"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",0,1,0,1,0
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,1,0,0,0,0
"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",0,1,0,1,0
@united I appreciate your efforts getting me home!,1,0,0,0,0
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),0,1,0,0,0
@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,0,1,0,0,0
@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,0,0,0,1,0
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,0,1,0,0,0
@united system failure again = bad trend. Software projects are like flying an airplane there's no such thing as an emergency takeoff.,0,1,0,0,0
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,0,1,0,0,0
"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",0,0,1,0,0
"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..",1,0,0,0,0
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,0,0,1,1,0
@united can you tell me how to file a claim for clothing that had to be purchased?,0,0,0,1,0
@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,0,0,1,1,0
@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,0,1,0,1,0
"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",0,0,1,0,0
@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.,0,1,0,0,0
@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,0,0,1,1,0
Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,0,0,1,0,0
"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",0,1,0,0,0
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,0,0,1,1,0
"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",0,0,1,1,0
“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,0,0,1,1,0
@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,0,1,0,1,0
@united thanks we'll be in touch!,1,0,0,0,0
@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!,1,0,0,0,0
"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",0,1,0,0,0
"@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?",0,0,0,1,0
@united like continental's chicken feat fairs,0,0,1,0,0
@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,0,0,1,1,0
@united I left my comment with customer care. Thanks for contacting me.,1,0,1,0,0
@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,0,1,0,1,0
"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",0,1,0,0,0
Yes!! Thanks so much!!! ?“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,1,0,0,0,0
"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain",1,0,0,0,0
@united Can you please follow for a Dm on a missing bag?,0,0,0,1,0
@united These are great fares!!!!!,1,0,0,0,0
@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,0,1,0,0,0
@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,1,0,0,0,0
@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,0,1,0,1,0
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,1,0,0,1,0
@united where's my damn bag??,0,1,0,1,0
@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,0,1,0,0,1
@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,0,0,1,1,0
@united how is Mexico not international from the us?,0,0,1,1,0
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,0,1,0,0,0
@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,0,1,0,0,0
@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,0,1,0,1,0
@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,0,1,0,1,0
@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.,0,1,0,0,0
@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,0,1,0,1,0
Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,0,0,1,0,0
@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,0,1,0,0,0
@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,0,0,0,1,0
"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.",0,1,0,0,0
@united thank you. I flew into Newark from Vail/Eagle.,1,0,0,0,0
@united i have a weekend of dealing with your company that would say otherwise.,0,0,1,0,0
@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,0,0,0,1,0
"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",0,0,1,0,1
@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,0,1,0,0,0
@united please upload the March on-demand entertainment listing on your website! ✈️,0,0,1,0,0
@united So you are inadequate by accident?,0,1,0,1,0
@united Thank you for responding so quickly with a helpful tool! @dustyob,1,0,0,0,0
@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,0,1,0,0,0
@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,0,1,0,0,0
@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,0,1,0,0,0
@united ...and when that doesn't work...,0,0,1,0,0
"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now",0,0,0,1,0
@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.,0,1,0,0,0
"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",0,1,0,0,0
@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,0,1,0,0,0
@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,0,0,1,1,0
@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,0,0,1,0,0
@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,0,1,0,0,0
@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,0,0,1,0,0
@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,0,1,0,0,0
"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",0,1,0,0,0
@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,0,0,0,1,0
@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,0,1,0,1,0
@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,1,0,0,0,0
@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,0,1,0,0,0
"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",0,1,0,0,0
@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,0,0,1,0,1
@United never heard of this? http://t.co/QDebyaHqfM,0,0,0,1,0
"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",0,0,0,1,0
@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,0,1,0,0,0
@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,0,1,0,0,0
@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,0,0,1,0,0
@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,0,1,0,0,0
@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,0,1,0,0,0
"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines",0,1,0,0,0
@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,0,1,0,0,0
@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver,0,1,0,0,0
"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",0,1,0,0,0
@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,0,0,0,1,0
@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,1,0,0,0,0
"@united yes, after this awful weather it appears I can get home",0,0,1,0,0
@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,0,1,0,1,0
@united Lovely new plane from LGA to ORD but no power outlets?,1,0,0,1,0
"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",0,0,0,1,0
@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,0,1,0,0,0
@united the person is currently bettween gates 71A and 73 in LAX,0,0,1,0,0
@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,0,0,1,0,0
"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you.",0,1,0,0,0
@united thank you for the quick response but I cannot dm you until you follow me as well,1,0,1,0,0
@united I did... no response back,0,0,1,0,0
@united this is atrocious customer service.,0,1,0,0,0
"@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday",0,0,1,0,0
@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,0,1,0,0,0
@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,0,1,0,1,0
@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,0,1,0,0,1
"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",0,0,1,1,0
@united of course I did. The bag should be here by now :( #frustrated,0,1,0,0,0
@united you are the worst. I will avoid you like the plague.,0,1,0,0,0
@united is the worst airline in the world.,0,1,0,0,0
@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,0,1,0,0,0
@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,0,1,0,0,0
"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",0,1,0,0,0
@united I will but right now I'm to angry,0,1,0,0,0
@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,0,1,0,0,0
@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,0,1,0,0,0
@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,0,1,0,0,1
"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around",0,1,0,0,0
@united I think DM would be better,0,0,0,0,1
@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly,0,1,0,0,0
@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,0,1,0,0,0
@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,0,1,0,1,0
@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,0,1,0,0,0
@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,0,0,1,0,0
@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst,0,1,0,1,0
@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,0,1,0,0,0
"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",1,0,1,0,0
@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed cant wait to just get home,0,1,0,0,0
"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",0,1,0,0,0
"@united found a group of people who actually hates people more than ISIS, thats right United Airlines.",0,1,0,0,0
"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",0,1,0,0,0
@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,0,1,0,0,0
"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",0,1,0,0,1
@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,0,1,0,0,1
@united he has no priority and Iove it,1,0,0,0,0
@united Pleased to be a Premier Platinum,1,0,0,0,0
@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.,0,1,0,0,0
"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",0,1,1,0,0
@united i think he actually did not like your screen @campilley ???,0,1,0,1,0
@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,0,1,0,1,0
@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,0,1,0,0,0
"@united hi guys, do you have a general enquires email address please? Thanks David.",0,0,1,1,0
@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.,0,1,0,1,0
@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,0,1,0,1,0
@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,0,1,0,0,0
@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,0,1,0,0,0
@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,0,1,0,1,0
Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,1,0,1,0,0
"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",0,0,0,1,0
@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,1,0,0,0,0
@United We've been waiting on tarmac for > 1hr because apparently UA1116 is overweight &,0,1,0,0,0
"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",0,0,1,0,0
@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,0,1,0,0,0
@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,0,1,0,0,0
@United blocked me from DM'ing them because they would rather I complain about them in a public forum,0,1,0,0,0
@united ok. I just submitted. Thanks for the opportunity to give feedback.,1,0,0,0,0
@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,1,0,0,0,0
"@united I will, as soon as I am done with my article. Thanks! ~Tom",1,0,1,0,0
@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,0,1,0,1,0
@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,0,1,0,1,0
@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,0,1,0,0,0
@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,0,1,0,0,0
"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.",1,1,0,0,0
@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,0,1,0,0,0
"@united I'm rebooked now, but the line was 300 people deep.",0,1,0,0,0
.@united For those playing along at home: http://t.co/2b4bDTldX2,0,0,1,0,0
"@united @FlyEIA yes, they said it took more than an hour!",0,0,1,0,0
@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,0,0,0,0,1
@united Ok thank again for your help!,1,0,0,0,0
@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx,0,1,0,1,1
Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,0,0,1,0,0
@united flight 1491...plane from SFO to DEN is basically on time.,0,0,1,0,0
@united thanks. Just a program comment the system assigned seats behind each other even though pairs were available. I changed it back.,1,0,1,0,0
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,0,1,0,0,0
"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD",0,1,0,1,0
"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",0,1,0,0,0
"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",1,1,0,0,0
@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,0,1,0,0,0
"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",0,1,0,1,0
@united well that's big of you but I don't have terribly high expectations at this point.,0,0,1,0,0
@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents ?,0,1,0,1,0
"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not",0,1,0,0,0
@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks.,1,0,0,0,0
"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",0,0,0,1,0
@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,0,0,1,0,0
"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now?",0,1,0,1,0
"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",1,0,0,0,1
@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,0,0,1,0,0
@united Nope - still no one helped me. Giving up on united. #badservice,0,1,0,0,0
"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",0,0,1,0,0
@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,0,1,0,0,1
@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,0,1,0,0,0
@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,0,1,0,1,0
"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",0,1,0,1,0
@united 45+ min at EWR baggage claim #stillnobags #ridiculous,0,1,0,0,0
Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,0,0,1,1,0
@united Did you find out where it is? Thanks,0,0,0,1,0
"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.",0,0,1,1,0
@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,0,1,0,0,0
@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,0,1,0,1,0
@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,1,0,0,0,0
@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,0,1,0,0,0
@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,0,1,0,0,0
"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints",0,0,1,0,0
"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",0,0,0,1,0
@united look at this beauty ? dc 10 united airlines ? http://t.co/MvYoizRPdE,1,0,0,1,0
@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,0,0,1,0,0
"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",0,1,0,0,1
"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",0,1,0,0,0
"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?",0,1,0,1,0
"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",0,1,0,0,0
@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,0,1,0,0,0
"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",0,1,0,0,0
@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,0,0,1,1,0
"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",0,1,0,1,0