feat: add ticket consolidation support

Modules/CippExtensions/Public/Halo/New-HaloPSATicket.ps1

@@ -8,8 +8,46 @@ function New-HaloPSATicket {
     #Get Halo PSA Token based on the config we have.
     $Table = Get-CIPPTable -TableName Extensionsconfig
     $Configuration = ((Get-CIPPAzDataTableEntity @Table).config | ConvertFrom-Json).HaloPSA
-
+    $TicketTable = Get-CIPPTable -TableName 'PSATickets'
     $token = Get-HaloToken -configuration $Configuration
+
+    if ($Configuration.ConsolidateTickets) {
+        $ExistingTicket = Get-CIPPAzDataTableEntity @TicketTable -Filter "PartitionKey eq 'HaloPSA' and RowKey eq '$($client)-$($title)'"
+        if ($ExistingTicket) {
+            Write-Information "Ticket already exists in HaloPSA: $($ExistingTicket.TicketID)"
+
+            $Ticket = Invoke-RestMethod -Uri "$($Configuration.ResourceURL)/Tickets/$($ExistingTicket.TicketID)?includedetails=true&includelastaction=false&nocache=undefined&includeusersassets=false&isdetailscreen=true" -ContentType 'application/json; charset=utf-8' -Method Get -Headers @{Authorization = "Bearer $($token.access_token)" }
+            if (!$Ticket.hasbeenclosed) {
+                Write-Information 'Ticket is still open, adding new note'
+                $Object = [PSCustomObject]@{
+                    ticket_id      = $ExistingTicket.TicketID
+                    outcome        = 'Private Note'
+                    outcome_id     = 7
+                    hiddenfromuser = $true
+                    note_html      = $description
+                }
+                $body = ConvertTo-Json -Compress -Depth 10 -InputObject @($Object)
+                try {
+                    if ($PSCmdlet.ShouldProcess('Add note to HaloPSA ticket', 'Add note')) {
+                        $Action = Invoke-RestMethod -Uri "$($Configuration.ResourceURL)/actions" -ContentType 'application/json; charset=utf-8' -Method Post -Body $body -Headers @{Authorization = "Bearer $($token.access_token)" }
+                        Write-Information "Note added to ticket in HaloPSA: $($Action.id)"
+                    }
+                    return
+                } catch {
+                    $Message = if ($_.ErrorDetails.Message) {
+                        Get-NormalizedError -Message $_.ErrorDetails.Message
+                    } else {
+                        $_.Exception.message
+                    }
+                    Write-LogMessage -message "Failed to add note to HaloPSA ticket: $Message" -API 'HaloPSATicket' -sev Error -LogData (Get-CippException -Exception $_)
+                    Write-Information "Failed to add note to HaloPSA ticket: $Message"
+                    Write-Information "Body we tried to ship: $body"
+                    return
+                }
+            }
+        }
+    }
+
     $Object = [PSCustomObject]@{
         files                      = $null
         usertype                   = 1
@@ -41,6 +79,16 @@ function New-HaloPSATicket {
         if ($PSCmdlet.ShouldProcess('Send ticket to HaloPSA', 'Create ticket')) {
             $Ticket = Invoke-RestMethod -Uri "$($Configuration.ResourceURL)/Tickets" -ContentType 'application/json; charset=utf-8' -Method Post -Body $body -Headers @{Authorization = "Bearer $($token.access_token)" }
             Write-Information "Ticket created in HaloPSA: $($Ticket.id)"
+
+            if ($Configuration.ConsolidateTickets) {
+                $TicketObject = [PSCustomObject]@{
+                    PartitionKey = 'HaloPSA'
+                    RowKey       = "$($client)-$($title)"
+                    TicketID     = $Ticket.id
+                }
+                Add-CIPPAzDataTableEntity @TicketTable -Entity $TicketObject -Force
+                Write-Information 'Ticket added to consolidation table'
+            }
         }
     } catch {
         $Message = if ($_.ErrorDetails.Message) {