Charged twice for license purchase – need assistance

[shimon-yoshida]

Dear team,

I hope this message finds you well.

Yesterday, I purchased a NativePHP Mobile license. However, I did not receive the license email after the first attempt, so I tried again. On the second attempt, the license email was delivered successfully.

Now, I have noticed that my credit card has been charged twice, and it appears that I have been billed twice for the same license.

Could you please check and cancel the first charge? I would greatly appreciate your assistance in resolving this issue.

Thank you in advance.

[simonhamp]

Please email [email protected] from the email address you used for purchase and we'll investigate

[shimon-yoshida]

Thank you for your quick response.

I have tried sending an email to [email protected] from the email address I used for the purchase, but unfortunately, the email bounces back and I’m unable to reach your support.

The error message I received was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-ad52d071388sor244520666b.3 - gsmtp

Is there an alternative way to contact the support team?
I would appreciate any further assistance.

Thank you again.

[simonhamp]

Interesting. I tested sending an email and it came through.

could you please try one more time?