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Issue
We have a issue related to the automatic determination of language and pricelist on eCommerce based on the user's GEO/IP location. We have a client with a webshop that serves customers in the countries Denmark and Sweden, with corresponding languages and currencies (DKK for Denmark and SEK for Sweden). However, the IP location is often incorrect, which can result in Swedish customers seeing the website in Danish with DKK currency, and vice versa. This creates confusion and a poor user experience, as users cannot switch the currency manually.
Proposed solution
We would like a feature that allows users to switch both the language and the currency on the webshop, even when pricelists are restricted by country. This would ensure that customers see prices in their local currency by default but can manually change the currency if the IP location is incorrect, similar to how Amazon handles multiple currencies. Please see screenshot:
One alternative we've considered is removing the country restriction on pricelists, which allows users to choose between different pricelists. However, this approach has its drawbacks and is not really a solution — if the pricelist with DKK is the first one listed, Swedish customers would see prices in DKK by default. This is not desirable, as we want customers to see prices in their local currency unless they choose to change it manually.
The text was updated successfully, but these errors were encountered:
Hi,
Issue
We have a issue related to the automatic determination of language and pricelist on eCommerce based on the user's GEO/IP location. We have a client with a webshop that serves customers in the countries Denmark and Sweden, with corresponding languages and currencies (DKK for Denmark and SEK for Sweden). However, the IP location is often incorrect, which can result in Swedish customers seeing the website in Danish with DKK currency, and vice versa. This creates confusion and a poor user experience, as users cannot switch the currency manually.
Proposed solution
We would like a feature that allows users to switch both the language and the currency on the webshop, even when pricelists are restricted by country. This would ensure that customers see prices in their local currency by default but can manually change the currency if the IP location is incorrect, similar to how Amazon handles multiple currencies. Please see screenshot:
One alternative we've considered is removing the country restriction on pricelists, which allows users to choose between different pricelists. However, this approach has its drawbacks and is not really a solution — if the pricelist with DKK is the first one listed, Swedish customers would see prices in DKK by default. This is not desirable, as we want customers to see prices in their local currency unless they choose to change it manually.
The text was updated successfully, but these errors were encountered: