diff --git a/Kernel/System/ProcessManagement/TransitionAction/TicketPrioritySet.pm b/Kernel/System/ProcessManagement/TransitionAction/TicketPrioritySet.pm
new file mode 100644
index 0000000000..20e7a437aa
--- /dev/null
+++ b/Kernel/System/ProcessManagement/TransitionAction/TicketPrioritySet.pm
@@ -0,0 +1,189 @@
+# --
+# OTOBO is a web-based ticketing system for service organisations.
+# --
+# Copyright (C) 2001-2020 OTRS AG, https://otrs.com/
+# Copyright (C) 2019-2024 Rother OSS GmbH, https://otobo.de/
+# --
+# This program is free software: you can redistribute it and/or modify it under
+# the terms of the GNU General Public License as published by the Free Software
+# Foundation, either version 3 of the License, or (at your option) any later version.
+# This program is distributed in the hope that it will be useful, but WITHOUT
+# ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
+# FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
+# You should have received a copy of the GNU General Public License
+# along with this program. If not, see .
+# --
+
+package Kernel::System::ProcessManagement::TransitionAction::TicketPrioritySet;
+
+use strict;
+use warnings;
+use utf8;
+
+use Kernel::System::VariableCheck qw(:all);
+
+use parent qw(Kernel::System::ProcessManagement::TransitionAction::Base);
+
+our @ObjectDependencies = (
+ 'Kernel::System::Log',
+ 'Kernel::System::Ticket',
+);
+
+=head1 NAME
+
+Kernel::System::ProcessManagement::TransitionAction::TicketPrioritySet - A Module to set the priority of a Ticket
+
+=head1 DESCRIPTION
+
+All TicketPrioritySet functions.
+
+=head1 PUBLIC INTERFACE
+
+=head2 new()
+
+Don't use the constructor directly, use the ObjectManager instead:
+
+ my $TicketPrioritySetObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::TransitionAction::TicketPrioritySet');
+
+=cut
+
+sub new {
+ my ( $Type, %Param ) = @_;
+
+ # allocate new hash for object
+ my $Self = {};
+ bless( $Self, $Type );
+
+ return $Self;
+}
+
+=head2 Params()
+
+Returns the configuration params for this transition action module
+
+ my @Params = $Object->Params();
+
+Each element is a hash reference that describes the config parameter.
+Currently only the keys I, I and I are used.
+
+=cut
+
+sub Params {
+ my ($Self) = @_;
+
+ my @Params = (
+ {
+ Key => 'Priority',
+ Value => 'PriorityName (required)',
+ },
+ {
+ Key => 'UserID',
+ Value => '1 (can overwrite the logged in user)',
+ Optional => 1,
+ },
+ );
+
+ return @Params;
+}
+
+=head2 Run()
+
+ Run Data
+
+ my $TicketPrioritySetResult = $TicketPrioritySetActionObject->Run(
+ UserID => 123,
+ Ticket => \%Ticket, # required
+ ProcessEntityID => 'P123',
+ ActivityEntityID => 'A123',
+ TransitionEntityID => 'T123',
+ TransitionActionEntityID => 'TA123',
+ Config => {
+ Priority => 'MyPriority',
+ # or
+ PriorityID => 123,
+ UserID => 123, # optional, to override the UserID from the logged user
+
+ }
+ );
+ Ticket contains the result of TicketGet including DynamicFields
+ Config is the Config Hash stored in a Process::TransitionAction's Config key
+ Returns:
+
+ $TicketPrioritySetResult = 1; # 0
+
+=cut
+
+sub Run {
+ my ( $Self, %Param ) = @_;
+
+ # define a common message to output in case of any error
+ my $CommonMessage = "Process: $Param{ProcessEntityID} Activity: $Param{ActivityEntityID}"
+ . " Transition: $Param{TransitionEntityID}"
+ . " TransitionAction: $Param{TransitionActionEntityID} - ";
+
+ # check for missing or wrong params
+ my $Success = $Self->_CheckParams(
+ %Param,
+ CommonMessage => $CommonMessage,
+ );
+ return if !$Success;
+
+ # override UserID if specified as a parameter in the TA config
+ $Param{UserID} = $Self->_OverrideUserID(%Param);
+
+ # use ticket attributes if needed
+ $Self->_ReplaceTicketAttributes(%Param);
+ $Self->_ReplaceAdditionalAttributes(%Param);
+
+ if ( !$Param{Config}->{PriorityID} && !$Param{Config}->{Priority} ) {
+ $Kernel::OM->Get('Kernel::System::Log')->Log(
+ Priority => 'error',
+ Message => $CommonMessage . "No Priority or PriorityID configured!",
+ );
+ return;
+ }
+
+ $Success = 0;
+ if (
+ defined $Param{Config}->{Priority}
+ && $Param{Config}->{Priority} ne $Param{Ticket}->{Priority}
+ )
+ {
+ $Success = $Kernel::OM->Get('Kernel::System::Ticket')->TicketPrioritySet(
+ Priority => $Param{Config}->{Priority},
+ TicketID => $Param{Ticket}->{TicketID},
+ UserID => $Param{UserID},
+ );
+ }
+
+ elsif (
+ defined $Param{Config}->{PriorityID}
+ && $Param{Config}->{PriorityID} ne $Param{Ticket}->{PriorityID}
+ )
+ {
+ $Success = $Kernel::OM->Get('Kernel::System::Ticket')->TicketPrioritySet(
+ PriorityID => $Param{Config}->{PriorityID},
+ TicketID => $Param{Ticket}->{TicketID},
+ UserID => $Param{UserID},
+ );
+ }
+
+ else {
+ # data is the same as in ticket nothing to do
+ $Success = 1;
+ }
+
+ if ( !$Success ) {
+ $Kernel::OM->Get('Kernel::System::Log')->Log(
+ Priority => 'error',
+ Message => $CommonMessage
+ . 'Ticket priority could not be updated for Ticket: '
+ . $Param{Ticket}->{TicketID} . '!',
+ );
+ return;
+ }
+
+ return 1;
+}
+
+1;