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Help! My Authenticator broken #233

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GC200 opened this issue Jan 28, 2018 · 10 comments
Open

Help! My Authenticator broken #233

GC200 opened this issue Jan 28, 2018 · 10 comments

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@GC200
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GC200 commented Jan 28, 2018

Everything goes alright and suddenly my authenticator goes blank. I have 8 accounts link to it. Searching for solution and advice. NOthing working. Worried now

@mymindstorm
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Duplicate of #223

Your codes are safe, fix coming soon

@GC200
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GC200 commented Jan 28, 2018

Please advice me how long the wait. So, I dont have to do anything but wait? First time happening and clueless

@mymindstorm
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Estimated 12-24 hr wait, a bad update was pushed by accident

@GC200
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GC200 commented Jan 28, 2018

Thx you Sir.

@Paizlee
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Paizlee commented Jan 28, 2018

What is going on with authenticator?? I have been trying for over an hour to get into my work account and I do not get a code.. I NEED IN NOW!!! WHAT IS WRONG????

@Varkrey
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Varkrey commented Jan 28, 2018

me too: / can not wait for so long

@mymindstorm
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No one should be relying on this as their only method to get two factor codes. If any of you have a backup you can load an older version of the extension and restore from your backup, and you should be able to use it.

@Sneezry
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Sneezry commented Jan 28, 2018

Authenticator for Chrome extension 4.19 has an issue to show codes, but your data is safe. The issue is caused by undefined namespace which is used in Firefox:

document.getElementById('menuTranslate').innerHTML += browser.i18n.getMessage('translate');

4.20 is released, and your extension should be upgraded in one hour.

@erco64
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erco64 commented Jan 28, 2018

my codes on my authenticator have disappeared too, I am really worry as everybody is.
hope devs solve the problem really soon.

@Sneezry
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Sneezry commented Jan 28, 2018

4.20 has been released, your extension should be upgraded automatically.

If you need upgrade immediately, open chrome://extensions/, check Developer mode, then click Update extensions now.

qq20180129-050406 2x

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6 participants