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Some 2fa showing and some 2fa not showing what is the problem #266

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aneagle986 opened this issue Jan 29, 2018 · 9 comments
Open

Some 2fa showing and some 2fa not showing what is the problem #266

aneagle986 opened this issue Jan 29, 2018 · 9 comments

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@aneagle986
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Some 2fa showing and some 2fa not showing what is the problem.
i restore backup but its not woking.

@mymindstorm
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What version of the extension are you on?
If you go to the import / export menu (don't copy that here) does it show anything other than {}?

@aneagle986
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aneagle986 commented Jan 30, 2018

yes its have all data and in-between { }
please see reference image
(Removed for showing usernames)

@mymindstorm
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Right click the pop-up, click inspect, at the top of the window that appears click the button that says console, and take a screenshot of that

@mymindstorm
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If you click the pencil in the top right and then hit the checkmark in the top right does it go back to normal?

@aneagle986
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after i click pencil icon in pop up box all codes show dots , after checking check box nothing happens.
please help i have money in exchange and i cant withdrawn.

@mymindstorm
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mymindstorm commented Jan 30, 2018

Go to the "Import / Export" menu. You should check the value of "index": and make sure that it increments by one (starting from 0). E.g.: {"secret1": {"index":0}, "secret2": {"index":0}, "secret3": {"index":2}} should be corrected to {"secret1": {"index":0}, "secret2": {"index":1}, "secret3": {"index":2}}. Then open and close edit mode to make sure it updates.

@aneagle986
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its very complected for me is there any way to restore.

@mymindstorm
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You can either do that or replace everything in the import / export menu with a backup. If you do try to do that make sure you take a backup before you replace anything with another backup.

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