No timer now

[GC200]

My blank page authenticator (happened 18 hours ago) issue was resolved 6 hours later. It was running all good and now not a single timer display in all my 8 accounts link to authenticator. I have the frozen codes of 8 accounts. Can you help me??

[mymindstorm]

• What version of the extension are you on?
• What do you mean by frozen codes? Do you mean that you have a backup from the import / export menu?

[GC200]

[mymindstorm]

Instead of taking a picture, go to the console tab and copy and paste everything that is red into here.

[GC200]

Using version authenticator 4.20. Chrome Version 64.0.3282.119

[GC200]

Meaning there isnt any countdown timer in my authenticator. The 6 digit codes stay the same without moving

[mymindstorm]

Open the extension -> right click the pop-up window -> click inspect -> at the top of the page click console -> copy and paste red stuff here

[GC200]

Slow network is detected. Fallback font will be used while loading: chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/css/fontawesome-webfont.woff2
popup.html:1 Error in response to tabs.query: TypeError: Cannot read property 'url' of undefined
at Object.callback (chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/javascript/popup.js:652:31)
at Object.showCodes [as callback] (chrome-extension://bhghoamapcdpbohphigoooaddinpkbai/javascript/popup.js:646:21)

[ajostergaard]

@GC200 are any of your codes dots (i.e. ******) instead of numbers?

@mymindstorm - I had a similar error in my console and found out it was because two of my secrets had become corrupted (the encrypted flag was false but the secret looked encrypted). I guess I used different passwords on different computers or something went wrong when I unset the password - not sure at all.

PS: In case it's not clear from the above, the corrupted secret also caused the infamous codes being replaced with dots issue.

[mymindstorm]

Or wait I'm wrong, scratch that

[mymindstorm]

Going over this issue again, something is really wrong with it.

In the console enter this to get a backup:

chrome.storage.sync.get(data=>console.log(JSON.stringify(data))) 

Copy and save that somewhere safe. Reinstall the extension to clear it's data. Then copy back into import export box and see of issue still persists.

[ajostergaard]

I already fixed mine. Deleting the corrupted key from the interface didn't work so I took a regular export, removed the corrupted entries from the JSON, renumbered the indexes, imported the JSON and added the keys I had deleted in the normal way. During all of that my password was 'unset' (i.e. set to empty).