Failure to connect to camera?

[g40]

Hello.

Not sure if this is the best place to ask but suddenly cannot connect to camera. It is on the network with a fixed IP address and plugged into a brand new Netgear POE switch.

Any thoughts?

>ipconfig_cmd.exe list
[2024-04-02 18:40:19.219] [error] [win32_named_pipes_thread.h:106] Failed to open pipe. system:2
[2024-04-02 18:40:19.219] [error] [rpc_client.cpp:300] Failed to connect to NamedPipe-server at id=ic4-gentl-gev_service_pipe_1.0.0.554. Error: system:2
Failed to connect to service, ec: 'system:2'
R:\apps\tis\gige\bin>ping 192.168.68.49

Pinging 192.168.68.49 with 32 bytes of data:
Reply from 192.168.68.49: bytes=32 time<1ms TTL=255
Reply from 192.168.68.49: bytes=32 time<1ms TTL=255
Reply from 192.168.68.49: bytes=32 time<1ms TTL=255
Reply from 192.168.68.49: bytes=32 time<1ms TTL=255

Ping statistics for 192.168.68.49:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

The IC4 Service appears to be running:

[TIS-Tim]

Good morning!

Can you check what happens if you restart the service?

In any case, we updated the GigE driver on our website last week, maybe that lessens the probability of whatever went wrong happening again.

[g40]

Hello. Service restart made no difference. It turns out I had the latest GigE stuff installed (1.1.0.674) but I had to reinstall to get it working again. Does the service log at all?
Thanks for listening.

[TIS-Tim]

Did you recently upgrade from the previous version, or just install 1.1?

If so I will notify development that there might be something wrong with the upgrade process.

[g40]

Hi @TIS-Tim. Honestly not sure. Probably did an upgrade.