email logs are missing

[beatricelucaci]

Describe the bug
Two emails are missing in the log. This time I have another plugin installed as well to log emails and I can see those emails logged there.

The only “specialty” I could spot is that it’s a WooCommerce order email using the payment method “Sofort”. I am using Stripe to manage the “Sofort” Payments (actually Sofort is by Klarna).
That’s the Stripe plugin I am using: https://wordpress.org/plugins/woo-stripe-payment/

I can see in the WooCommerce settings that those email templates are not there, hence I assume what could be the issue is that it’s “sent in a different way”.

But the other email log plugin from https://wordpress.org/plugins/log-emails/ is able to log these emails.

https://wordpress.org/support/topic/any-idea-how-to-troubleshoot-when-email-logs-are-missing/

[razvanaldea89]

Tested and mails were logged correctly. Need more info, like PHP version, server type, active plugins, active theme to test if this was not a conflict with other plugins/theme.