diff --git a/pages/authzed/concepts/expedited-support.mdx b/pages/authzed/concepts/expedited-support.mdx
index 7e312952..b4676851 100644
--- a/pages/authzed/concepts/expedited-support.mdx
+++ b/pages/authzed/concepts/expedited-support.mdx
@@ -6,41 +6,58 @@ Expedited Support is an additional service sold by AuthZed to ensure that your w
AuthZed's products come with a default level of support with the ability to upgrade for an additional cost.
-## Plans
+## Paid Plans
-### Gold Support
+### Overview
-Gold Support is the package for those running critical, production SpiceDB workloads.
+| | **Emergency** | **Silver**
(included with Dedicated) | **Gold** |
+|------------------------------------------------|---------------|------------------------------------------------------|------------------------------|
+| **Schema Design** | Best effort | Unlimited | Unlimited |
+| **Architecture Overview** | N/A | Unlimited | Unlimited |
+| **Email Support Desk** | N/A | Included | Included |
+| **Slack** | N/A | Included | Included |
+| **Dedicated Account Team** | N/A | Included | Included |
+| **Onboarding Calls** | N/A | Four weekly 30-minute calls | Eight weekly 60-minute calls |
+| **Development Priority** | N/A | N/A | Included |
+| **P1, P2 Response SLA** | Included | N/A | Included |
+| **P1** (business critical outage) | 1 Hour | N/A | 1 Hour |
+| **P2** (non-prod or partial outage) | 12 Hours | N/A | 12 Hours |
+| **P3** (general questions) | N/A | 24 Hours | 24 Hours |
-Service includes:
+### Gold
-- 24/7 Support
-- Critical Support: 1hr response SLA
-- Non-critical Support: 24hr response SLA
+Gold Support is recommended for those running critical, production SpiceDB workloads.
-Private emails are provided for critical support that are integrated with the AuthZed engineering on-call.
+Private communication channels are provided for critical support that are integrated with the AuthZed engineering on-call.
Non-critical support is prioritized through [support.authzed.com][support] or [support@authzed.com][email].
[support]: https://support.authzed.com
[email]: mailto:support@authzed.com
+### Emergency
+
+For those that do not need all of the features of Gold Support, but do need response time SLAs for taking their services to production, we offer our Emergency plan.
+This plan only includes those Response Time SLAs for critical and non-critical issues.
+
+Private communication channels are provided for critical support that are integrated with the AuthZed engineering on-call.
+
### Silver Support
Silver Support is the package best suited for those in pre-production or non-critical environments.
-Service includes:
-
-- Business-hours Support
-- All Support: 24hr response SLA
+Dedicated includes Silver support for no additional cost.
All support is prioritized through [support.authzed.com][support] or [support@authzed.com][email].
+## Free Plans
+
### Basic Support
-Basic Support is free, best-effort support provided by AuthZed.
+Not everyone is a paying customer and that's okay.
+In this case, AuthZed will do their best to support you or point you in the right direction for getting what you need to be successful.
-All support is done through [support.authzed.com][support] or [support@authzed.com][email].
+This support is done through [support.authzed.com][support] or [support@authzed.com][email].
### Community Support
@@ -50,8 +67,8 @@ Community support is available to absolutely everyone and does not require any f
For bug reports, feature requests, or questions [GitHub issues] is also available.
-While AuthZed's products are proprietary, lots of the software used to deliver these products are open source.
-Many folks participating in these open source communities are AuthZed customers or employees that have relevant experience.
+While AuthZed's products are proprietary, the foundation of these products will always be open source.
+Many folks participating in these open source communities are AuthZed customers or employees that have relevant experience to help out.
**Warning:**