Rethink and reorganize form templates page with different exemplars in mind

[anikbrazeau]

In line with #4926

Form features

Consider examples that highlight different features and how it improves forms versus paper.
https://docs.google.com/presentation/d/1-okLteEKISUOshs1wTr_F525fmMpZXskb6Ew8W2AnKQ/edit#slide=id.gd90b97b24f_0_367

• Validation
• Repeating sets
• Pagination
• Conditional branching
• Show-hide questions

Form purpose

Consider examples that cover different types of forms for templates.
https://app.mural.co/t/cppd0120/m/cppd0120/1595873982441/3465c0eab6885b3406712726a6711a91065771d8

• Collecting feedback
• Administering a benefit
• Applying for funding
• Complying with regulations
• Other

Form market segmentation

https://docs.google.com/document/d/1LpBehnBWWBjfoJX9-ruttwdD1M0_Ul2QV2nN5nr4H3g/edit?tab=t.0#heading=h.auwtug3rp529
https://app.mural.co/t/cppd0120/m/cppd0120/1632772049534/ba6d21e5b76f48b0038503ab8002eccc5059be55

• Exemplar 1: Information services with basic components (ex: survey, contact, feedback)
• Exemplar 2: Straightforward services with branching pages (ex: personal information, specific help, financial support)
• Exemplar 3: Complex services with save and resume later (ex: lengthy applications, grants, contributions, funding)
• Exemplar 4: High volume, timely services with API delivery (ex: fast processing, security clearances, financial services)
• Exemplar 5: Critical services (ex: stability, security, passport, employment insurance, critical benefits)

Stakeholder pain points

https://miro.com/app/board/o9J_lTx-G1c=/
https://docs.google.com/spreadsheets/d/1O-nlnT7iU8N4PBy0C_a7HtJZKH9Rc9Obvh87tOmERMI/edit?gid=296561329#gid=296561329

• Accessibility requirements
• Approvals
• Attached documents
• Consistent branding
• Data processing: output + volume
• Email integration
• Error validation
• Expectation setting
• Fillable PDFs
• Procurement
• Resource capacity
• Remote Internet access
• Secure
• Speed of publishing
• Standardized and structured data
• Making changes

Other needs

https://docs.google.com/document/d/1b_sopHf9MEJeYoKPVDzs2QCUSnFEyurHGgUOk25yxe4/edit?tab=t.0#heading=h.2y41euyp3bf6

• Request for information
• Request for extension
• Report of requirements or regulations
• Grant for community initiative
• Proposal for tariffs
• Eligibility criteria