Upload gets consistently stuck

[tommp4]

System

• macOS Sonoma (14.0):
• 4.4 (also tested with 4.3.2):
• chrome 118.0.5993.117:

Affected Components

• Backend
• Frontend
• Desktop Tool

Description

The problem has been happening for the past 2 weeks for me. I simply cannot upload the cards anymore. At some point the tool will always get stuck and it looks to me like it gets confused regarding which card it's actually uploading right now. The progress bar starts to flicker and I can see several card names alternating, or the same one but with different progressions as seen in the video. The output in the terminal also does not match with what I see in the browser (sometimes it claims a card wasn't able to be uploaded but it was in the end).

At some point I had grown frustrated and kept clicking the x to cancel such a stuck upload. It sometimes seems to recover from this and continues as though nothing had happened, at least for another card or two, until it gets stuck again.

I've had no trouble using the tool in the past on the same machine. It just started showing up out of the blue and I can't figure out how to fix it.

mpcfill_error.mp4

Steps to Reproduce

I honestly don't know what to say to reproduce this problem because for me it has been happening reliably every single time I tried to upload cards. The fact that no one else has mentioned this so far does not make me too hopeful, that it's an issue on your end.

[ndepaola]

that must have been very frustrating for you, im sorry to hear that! i haven't noticed any issues like you're reporting in my recent testing, but i'll try throwing some larger projects at the tool and see if i can reproduce what you're seeing

[tommp4]

Hah, like I said I'm not too hopeful since I can't find anything related to that. Also, it happens with batches as small as 108 cards as well 😢 Is there a way to enter debug mode or something similar? Maybe get some logs of what's happening?

[dperremans]

I'm encountering the same issue right now. Download the images works fine, but uploading get stuck at random cards. Sometime at 25% or sometimes even at 90%. I've already tried more than 5 times, but the issue keep occuring.