HOLD until after Pilot: Assign 10DLC number for VA Profile (PROD)

[kbelikova-oddball]

User Story - Business Need

VA Profile is initiating a pilot to notify Veterans via SMS when their registered emails on VA.gov are undeliverable. To support this, we need to allocate a 10DLC number specifically for SMS notifications. We have five existing numbers in AWS, originally provisioned for VEText but currently unused, which can be repurposed for the VA Profile pilot.
This ticket is focused on assigning one of these numbers for use in VA Profile’s PROD environment.

• Ticket is understood, and QA has been contacted (if the ticket has a QA label).

User Story(ies)

As a VA Profile team member
I want to notify Veterans via SMS when their email is undeliverable
So that they can update their email address in their profile and continue receiving important communications from the VA.

As a VA Notify engineer
I want to assign +12023351580 to VA Profile's service
So that VA Profile can send sms notifications from this dedicated number

Additional Info and Resources

When this ticket is picked up, the following should be done in AWS Console by Ksenia already (chat with Ksenia to confirm):

• An opt-out list is created for this notification type, applicable to both staging and production environments.

Acceptance Criteria

• Opt-out list is added to this number

• Create an SMS sender for +12023351580 number for VA Profile service on PROD (set as default since it's the only number for this service in PROD, no rate_limit for PROD)

• Since there is no PR for this ticket, validate work with Kyle/Ksenia

• Inform VA Profile their sender has been created and is ready to use on PROD

• This work is added to the sprint review slide deck (key win bullet point and demo slide)

QA Considerations

Potential Dependencies

Potential Dependencies