[Spike] Identify scenarios where VAOS blocks Veterans from scheduling Mental Health appointments

[outerpress]

Background/Request

What details are necessary for understanding the specific work or request tracked by this issue?

We want to document how we handle checks for mental health appointments differently than other appointments, specifically around when we do or don't block users from scheduling MH.

If you find that other types of care have similar exceptions to MH, please note those as well.

Goal

Document the answers in our feature reference. This will help as we look at future scheduling improvements.

Requirements to Consider

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Tasks

• Answer the following questions:
  • Q. Does VAOS block Veterans from scheduling mental health appointments if they haven't been seen before at the facility or clinic?
  • Q. Does VAOS have any other rules that apply only to Mental Health appointment?

Time Box

_ hours

Definition of Done

• Tasks are complete
• Research and recommendations are documented in this ticket

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How to configure this issue

• Attached to an Epic (what body of work is this a part of?)
• Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)

[JunTaoLuo]

Q. Does VAOS block Veterans from scheduling mental health appointments if they haven't been seen before at the facility or clinic?

We exempt Mental Health appointments (and also primary care) from the past appointment history checks here and here, here. In other words we do not require past history to schedule mental health and primary care appointments.

Q. Does VAOS have any other rules that apply only to Mental Health appointment?

We also display the prompt on clinic choice page with a single option differently for mental health/primary care vs other appointment types:

Other appointment types:

Mental Health and Primary Care:

Note that I think the font sizes looks wrong so feel free to file a work ticket and let us know what the font sizes should be.

That's all the differences I found in our code regarding mental health appointments. All other behaviors are identical to other appointments.

[JunTaoLuo]

@outerpress this is ready for validation.

[outerpress]

FYI @JRRoof @ryanshaw @melissa-lefevre - I'll make a note to update the OH scheduling requirements with these exceptions for Mental Health and primary care.

Not validated yet @JunTaoLuo , I just need to figure out where to document these.

[outerpress]

@JunTaoLuo can you take a look at this document and let me know if I got the logic right? Changes here.

[JunTaoLuo]

@outerpress Hmm the logic I saw was strictly exempting mental health care from the patient history requirement. I didn't see any logic that mentioned PACT or no pending request within the last 120 days (@simiadebowale or @JRRoof do you know anything about this?). Also I think there's an extra closing bracket in the changes.