[Design] My VA Forms Status: error handling if PDF cannot be generated

[mattmarino-adhoc]

Background

In the event that the user clicks the download link to download their form but the PDF cannot be generated we need to show them an error has occurred.

Tasks

• Determine if there are existing models/designs for this scenario
• Create designs for our specific scenario/use case
• Review with team
• Add to error scenarios in FE documention

Acceptance Criteria

• We have error state designs for when the PDF errors

[mattmarino-adhoc]

VFF model for handling generation failures: https://www.figma.com/design/jZMs4buA0Rs1UHlZT1iGF5/WIP---Updated-Confirmation-page?node-id=1-127&t=2SACIwcxChPVqO5P-1

[ajakabcin]

@mattmarino-adhoc are we still going to make our own version of this as it will appear on My VA? I'll need that for linking purposes and screenshots for the product guide : )

[mattmarino-adhoc]

Yep, we will need to have our own

[mattmarino-adhoc]

The existing models appear to not be feasible for MVP. More details to follow.

[mattmarino-adhoc]

The current state that engineers say we can support/would be feasible for MVP:

• Download link will be visible IF the PDF can be served
• If it cannot be served, the link will not appear

From a usability perspective, this is not ideal. Users may expect to see the link (after viewing it previously), and without any explanation as to why, it could be jarring and lead to more calls to the Benefits hotline.

For the time being, Figma will reflect this (the error state of not showing a link). Post-MVP, this is something we should revisit together with VFF.

[mattmarino-adhoc]

Figma WIP mockups

[mattmarino-adhoc]

The error scenario has been added to documentation