Prepare for Contact Center Review | Appoint a Representative MVP

[oddball-lindsay]

Issue Description

As part of the collaboration cycle, we will need to go through a Contact Center Review. The full Contact Center Review process.

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Tasks

• Confirm with Engineering that the build is available in Staging
• Create a Product Guide (must be a Word document with a linked Table of Contents)
• Share Product Guide with team for review
• Submit a a Contact Center Review ticket (3-5 business days for Contact Center POCs to review, another 5 business days for overall Contact Center review)

Acceptance Criteria

• Product Guide has been completed
• Contact Center Review ticket has been submitted

[oddball-lindsay]

I have a good outline in place, will focus on adding in screenshots next week.

[oddball-lindsay]

I think I've done as much as I can for now, waiting on the following updates in Staging to wrap this up.

Authenticated experience:

1. Text inputs are not pre-populating with Profile information (auth users) #96836
2. QA updates: Fix bug with displaying note to authed users in Appoint a Rep flow #95534

I may also need a dev's help to confirm the error message for PDF generation is in place and getting a screenshot from a local build (as it may be more accurate than Figma).

[oddball-lindsay]

My draft of a Contact Center guide is ready to review! product-guide-appoint-a-representative-1.0.docx

Some notes:

1. In the spirit of keeping the guide somewhat lean, I have chosen to highlight the unauthenticated experience for the Claimant chapter screenshots, and the authenticated experience in the Veteran chapter screenshots. The guide mentions this, with a nod to the other experiences, in hopefully a clear manner.
2. Screenshot sizes are not consistent, I chose to maximize the use of each page and I figure folks can zoom into any screenshots if needed -- the Word format allows for that.

@jfinnerty13 would you mind reviewing this by Friday EOD and let me know if there's anything else you think I should call out that may help our Contact Center team assist users with the Appoint MVP experience? 🙏
You can leave any feedback directly in this GH issue thread, or even do tracked changes and send a Word doc back to me. I'm open!

[jfinnerty13]

Copy in GDrive for comments and feedback

Left my first round of comments @oddball-lindsay

[oddball-lindsay]

Thanks so much @jfinnerty13! Here is the updated guide with addressed comments:product-guide-appoint-a-representative-1.0.docx

Also uploaded to Github: https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/accredited-representation-management/product-documentation/appoint-a-representative/contact-center

Going to move on to submitting the Contact Center Review ticket.

[oddball-lindsay]

Contact Center Review ticket: #99679

Closing this out, and will use that ticket ^ to track progress and confirm this touch point is good to go.