i have my piv card inserted, when I go to https://citrixacce...

[platform-support-slack-integration]

Submitted By: saliha.ghaffar
Topic: Access Request
Team: Tier 1 Support

i have my piv card inserted, when I go to https://citrixaccesspiv.va.gov/ its giving me an error as below when i try to select the certificate.
Access to citrixaccesspiv.va.gov was denied
There was a problem using your login certificate.
Try contacting the system admin.
ERR_SSL_CLIENT_AUTH_SIGNATURE_FAILED

my number is 301-7933980

[platform-support-slack-integration]

Slack Thread Link: https://dsva.slack.com/archives/CBU0KDSB1/p1731428156069369