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[Silent Error] Quiet VHA errors triggering Silent error alerts to Octo #99686

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digitaldrk opened this issue Dec 27, 2024 · 0 comments
Open
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vsa-debt Benefits Team 2 (formerly Debt Resolution,Benefits and Memorials 2)

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@digitaldrk
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digitaldrk commented Dec 27, 2024

Issue Description

Given: We want to know when/how a submission failed
When: A 5655 fails submitting to VHA
Then: We need to get logs/info about why and how a VHA submission failed.

Our VHA submission happens via a Sidekiq batch. Since we've added the register_failure method to the set_vha_completed_state method, we've been triggering silent errors to Octo and this makes us look bad.

I think all of our recent errors are with Sharepoint submissions. We need to look into the batch process and come up with a plan to either disable the sharepoint submissions, find out why we error frequently with them, and maybe get better logging for when we trigger if status.failures.zero? as false

Tasks

  • Check in with Denise about Sharepoint's necessity
  • Look into better logging with the batch process and devise a plan
  • If we need Sharepoint submission still, look into why we error and come up with a plan to quiet them if possible

Design and Front End sync on implementation of design

  • Required
  • Complete
  • Not Required

Acceptance Criteria

  • Game plan for getting Sharepoint/VHA and thus silent errors quieted.

Testing

  • N/A if non development work
  • Testing passed and documented in this ticket based off the "Then" statement in the description

Test procedures:
If additional testing steps or credentials to perform testing are needed list them here

Ticket Creation - Definition of Ready

Ticket requirements
  • Description written
  • Tasks defined
  • Acceptance criteria written
  • Testing defined
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  • Estimate Points
@digitaldrk digitaldrk added the vsa-debt Benefits Team 2 (formerly Debt Resolution,Benefits and Memorials 2) label Dec 27, 2024
@digitaldrk digitaldrk changed the title [Silent Error] Throw an exception/trigger exhaustion block for VHA submission [Silent Error] Throw an exception/trigger exhaustion block for VHA submission... quiet VHA errors Dec 27, 2024
@digitaldrk digitaldrk changed the title [Silent Error] Throw an exception/trigger exhaustion block for VHA submission... quiet VHA errors [Silent Error] Quiet VHA errors triggering Silent error alerts to Octo Dec 27, 2024
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