New HOOBS install no accessories

[daviddeacon]

Hi,

I've just installed the ring bridge 9.22.1 in HOOBS and linked my ring account, but I'm getting no accessories showing up.

Is there something I'm missing as part of the initial setup? or should accessories get automatically added?

Thanks,
David.

[dgreif]

Do you happen to have a Ring Alarm that is not powered up or on cellular backup?

[daviddeacon]

I do have a ring alarm, it is powered on, does appear to have cellular backup.

[dgreif]

If it is on cellular backup, the plugin has to wait until it is connected to a real internet connection before proceeding. It's not possible to get the list of devices from the alarm while it is only in cellular back

[daviddeacon]

I don't think it's in cellular backup mode it's connected to wifi and has an IP address that's part of the network. It's a Gen 2 ring alarm if that makes any difference.

[dgreif]

Can you post the logs from the ring plugin during the HOOBS startup process? There might be some hints in there