Sill stuck on "Confirm your Identity" after doing Can't Confirm and reset identity

[BillCarsonFr]

[BillCarsonFr]

Probably related to #3717

[BillCarsonFr]

The issue was 100% reproducable on matrix org but is not anymore..
As per the logs, we can see the 2 uploads for the reset, the new cross signing key then the new signature. But after that there is no keys/query request made.. So the sdk is not updated with the new verification status

2025-01-30T15:07:35.835036Z DEBUG matrix_sdk::http_client: Got response | crates/matrix-sdk/src/http_client/mod.rs:221 | spans: root > send{server_versions=[V1_0, V1_1, V1_2, V1_3, V1_4, V1_5, V1_6, V1_7, V1_8, V1_9, V1_10, V1_11] config=RequestConfig { timeout: 30s, retry_limit: 0 } request_id="REQ-37" method=POST uri="https://matrix-client.matrix.org/_matrix/client/v3/keys/device_signing/upload" request_size="1.4 kiB" status=200 response_size="2 B"}

2025-01-3015:07:39.721678Z DEBUG matrix_sdk::http_client: Got response | crates/matrix-sdk/src/http_client/mod.rs:221 | spans: root > send{server_versions=[V1_0, V1_1, V1_2, V1_3, V1_4, V1_5, V1_6, V1_7, V1_8, V1_9, V1_10, V1_11] config=RequestConfig { timeout: 30s, retry_limit: 0 } request_id="REQ-38" method=POST uri="https://matrix-client.matrix.org/_matrix/client/v3/keys/signatures/upload" request_size="518 B" status=200 response_size="15 B"}

There is a key query but just before:

2025-01-30T15:07:15.085939Z DEBUG matrix_sdk_crypto::identities::manager: Finished handling of the `/keys/query` 

https://rageshakes.element.io/api/listing/2025-01-30/155047-KT74TNC7/console.2025-01-30-15.log.gz

At this point it is unclear if:

• It is a race problem on the SDK that wrongly marks the own user as up-to-date instead of dirty
• Or it's on synapse side that returns slightly outdated DeviceKeys payload that the sdk will then use to mark the user as up-to-date.

Looks similar to this issue, were a keys/query is not done: element-hq/element-meta#2594

[andybalaam]

@poljar says this is similar to something @stefanceriu has seen when doing user verification work.

[andybalaam]

@BillCarsonFr has a PR to add logging to sdk to help diagnose.

[stefanceriu]

I'm not able to reproduce problems anymore on neither reset nor user verification (matrix.org). I tried multiple times on each with different SDK versions but I always reliably get device_list changes and the clients update accordingly.

I'll keep an eye out for issue as I still have quite a bit of work left to do on user verification.