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APP_INBOX.md

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App Inbox

Bloomreach SDK feature App Inbox allows you to use message list in your app. You can find information on creating your messages in Bloomreach documentation.

Using App Inbox

Only required step to use App Inbox in your application is to add a button into your screen. Messages are then displayed by clicking on a button:

<!-- Somewhere in your layout -->
<StackLayout x:Name="AppInboxButtonHere"/>
var button = Bloomreach.BloomreachSDK.GetAppInboxButton();
AppInboxButtonHere.Children.Add(button);

App Inbox button has registered a click action to show an screen with App Inbox list.

Always check for retrieved button instance nullability. Button cannot be build for non-initialized Bloomreach SDK.

No more work is required for showing App Inbox but may be customized in multiple ways.

Default App Inbox behavior

Bloomreach SDK is fetching and showing an App Inbox for you automatically in default steps:

  1. Shows a button to access App Inbox list (need to be done by developer)
  2. Shows a screen for App Inbox list. Each item is shown with:
    1. Flag if message is read or unread
    2. Delivery time in human-readable form (i.e. 2 hours ago)
    3. Single-lined title of message ended by '...' for longer value
    4. Two-lined content of message ended by '...' for longer value
    5. Squared image if message contains any
    6. Shows a loading state of list (indeterminate progress)
    7. Shows an empty state of list with title and message
    8. Shows an error state of list with title and description
  3. Screen for App Inbox list calls a Bloomreach.BloomreachSDK.TrackAppInboxOpened on item click and marks message as read automatically
  4. Shows a screen for App Inbox message detail that contains:
    1. Large squared image. A gray placeholder is shown if message has no image
    2. Delivery time in human-readable form (i.e. 2 hours ago)
    3. Full title of message
    4. Full content of message
    5. Buttons for each reasonable action (actions to open browser link or invoking of universal link). Action that just opens current app is meaningless so is not listed
  5. Screen for message detail calls Bloomreach.BloomreachSDK.TrackAppInboxClick on action button click automatically

The behavior of TrackAppInboxOpened and TrackAppInboxClick may be affected by the tracking consent feature, which in enabled mode considers the requirement of explicit consent for tracking. Read more in tracking consent documentation.

Localization

Bloomreach SDK contains only texts in EN translation. To modify this or add a localization, you are able to define customized strings in your strings.xml files for Android:

<string name="Bloomreach_inbox_button">Inbox</string>
<string name="Bloomreach_inbox_title">Inbox</string>
<string name="Bloomreach_inbox_defaultTitle">Inbox message</string>
<string name="Bloomreach_inbox_emptyTitle">Empty Inbox</string>
<string name="Bloomreach_inbox_emptyMessage">You have no messages yet.</string>
<string name="Bloomreach_inbox_errorTitle">Something went wrong :(</string>
<string name="Bloomreach_inbox_errorMessage">We could not retrieve your messages.</string>
<string name="Bloomreach_inbox_mainActionTitle">See more</string>

or in your Localizable.string files for iOS:

"Bloomreach.inbox.button" = "Inbox";
"Bloomreach.inbox.title" = "AppInbox";
"Bloomreach.inbox.emptyTitle" = "Empty Inbox";
"Bloomreach.inbox.emptyMessage" = "You have no messages yet.";
"Bloomreach.inbox.errorTitle" = "Something went wrong :(";
"Bloomreach.inbox.errorMessage" = "We could not retrieve your messages.";
"Bloomreach.inbox.defaultTitle" = "Message";
"Bloomreach.inbox.mainActionTitle" = "See more";

UI components styling

App Inbox screens are designed with love and to fulfill customers needs but may not fit design of your application. You are able to customize multiple colors and text appearances with simple configuration.

Bloomreach.BloomreachSDK.SetAppInboxProvider(new AppInboxStyle()
  {
      AppInboxButton = new ButtonStyle()
      {
          TextOverride = "text value",
          TextColor = "color",
          BackgroundColor = "color",
          ShowIcon = true,
          TextSize = "12px",
          Enabled = true,
          BorderRadius = "5px",
          TextWeight = "bold|normal|100..900",
      },
      DetailView = new DetailViewStyle()
      {
          Title = new TextViewStyle()
          {
              Visible = true,
              TextColor = "color",
              TextSize = "12px",
              TextWeight = "bold|normal|100..900",
              TextOverride = "text"
          },
          Content = new TextViewStyle() { ... },
          ReceivedTime = new TextViewStyle() { ... },
          Image = new ImageViewStyle()
          {
              Visible = true,
              BackgroundColor = "color"
          },
          Button = new ButtonStyle() { ... }
      },
      ListView = new ListScreenStyle()
      {
          EmptyTitle = new TextViewStyle() { ... },
          EmptyMessage = new TextViewStyle() { ... },
          ErrorTitle = new TextViewStyle() { ... },
          ErrorMessage = new TextViewStyle() { ... },
          Progress = new ProgressBarStyle()
          {
              Visible = true,
              ProgressColor = "color",
              BackgroundColor = "color"
          },
          List = new AppInboxListViewStyle()
          {
              BackgroundColor = "color",
              Item = new AppInboxListItemStyle()
              {
                  BackgroundColor = "color",
                  ReadFlag = new ImageViewStyle() { ... },
                  ReceivedTime = new TextViewStyle() { ... },
                  Title = new TextViewStyle() { ... },
                  Content = new TextViewStyle() { ... },
                  Image = new ImageViewStyle() { ... },
              }
          }
      }
  });

Supported colors formats are:

  • Short hex #rgb or with alpha #rgba
  • Hex format #rrggbb or #rrggbbaa
  • RGB format rgb(255, 255, 255)
  • RGBA format rgba(255, 255, 255, 1.0) or rgba(255 255 255 / 1.0)
  • ARGB format argb(1.0, 255, 255, 255)
  • name format yellow (names has to be supported by Android/iOS platform)

Supported size formats are:

  • Pixels 12px or 12
  • Scaleable Pixels 12sp
  • Density-independent Pixels 12dp or 12dip
  • Points 12pt
  • Inches 12in
  • Millimeters 12mm

Supported text weight formats are:

  • 'normal' - normal/regular style on both platforms
  • 'bold' - bold style on both platforms
  • Number from 100 to 900 - mainly usable on iOS platform. Can be used also on Android but with limitation (100-600 means 'normal'; 700-900 means 'bold')

You may register your own provider at any time - before Bloomreach SDK init or later in some of your screens. Every action in scope of App Inbox is using currently registered provider instance. Nevertheless, we recommend to set your provider right after Bloomreach SDK initialization.

App Inbox data API

Bloomreach SDK provides methods to access App Inbox data directly without accessing UI layer at all. This allows you to create your UI completely and only data would be fetched from SDK.

App Inbox load

App Inbox is assigned to existing customer account (defined by hardIds) so App Inbox is cleared in case of:

  • calling any BloomreachSDK.IdentifyCustomer method
  • calling any BloomreachSDK.Anonymize method

To prevent a large data transferring on each fetch, App Inbox are stored locally and next loading is incremental. It means that first fetch contains whole App Inbox but next requests contain only new messages. You are freed by handling such a behavior, result data contains whole App Inbox but HTTP request in your logs may be empty for that call. List of assigned App Inbox is done by

var res = await Bloomreach.BloomreachSDK.FetchAppInbox();

Bloomreach SDK provides API to get single message from App Inbox. To load it you need to pass a message ID:

var res = await Bloomreach.BloomreachSDK.FetchAppInboxItem(messageId);

Fetching of single message is still requesting for fetch of all messages (including incremental loading). But message data are returned from local repository in normal case (due to previous fetch of messages).

App Inbox message read state

To set an App Inbox message read flag you need to pass a message:

bool markedAsRead = await Bloomreach.BloomreachSDK.MarkAppInboxAsRead(message);

Marking a message as read by MarkAppInboxAsRead method is not invoking a tracking event for opening a message. To track an opened message, you need to call BloomreachSDK.TrackAppInboxOpened method.

Tracking events for App Inbox

Bloomreach SDK default behavior is tracking the events for you automatically. In case of your custom implementation, please use tracking methods in right places.

Tracking opened App Inbox message

To track an opening of message detail, you should use method BloomreachSDK.TrackAppInboxOpened with opened message data. The behaviour of BloomreachSDK.TrackAppInboxOpened may be affected by the tracking consent feature, which in enabled mode considers the requirement of explicit consent for tracking. Read more in tracking consent documentation. If you want to avoid to consider tracking, you may use BloomreachSDK.TrackAppInboxOpenedWithoutTrackingConsent instead. This method will do track event ignoring tracking consent state.

Tracking clicked App Inbox message action

To track an invoking of action, you should use method BloomreachSDK.TrackAppInboxClick with clicked message action and data. The behaviour of BloomreachSDK.TrackAppInboxClick may be affected by the tracking consent feature, which in enabled mode considers the requirement of explicit consent for tracking. Read more in tracking consent documentation. If you want to avoid to consider tracking, you may use BloomreachSDK.TrackAppInboxClickWithoutTrackingConsent instead. This method will do track event ignoring tracking consent state.