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SMTP setup: clarify that a test email is sent #25109

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rebeccaui opened this issue Jan 2, 2025 · 10 comments
Open

SMTP setup: clarify that a test email is sent #25109

rebeccaui opened this issue Jan 2, 2025 · 10 comments
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~csa Issue was created by or deemed important by the Customer Solutions Architect. ~customer request A prioritized, customer feature request. Has ≥ 1 customer codename label(s) #g-orchestration Orchestration product group ~mdm-maturity Contributes to maturity in the MDM product category.

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@rebeccaui
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rebeccaui commented Jan 2, 2025


User stories

@rebeccaui rebeccaui added the :product Product Design department (shows up on 🦢 Drafting board) label Jan 2, 2025
@nonpunctual nonpunctual added the ~csa Issue was created by or deemed important by the Customer Solutions Architect. label Jan 2, 2025
@noahtalerman
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noahtalerman commented Jan 9, 2025

@rebeccaui is this a customer request? If yes, can you please add the Gong.

If it's a community request can you please attach the relevant Slack thread?

@noahtalerman noahtalerman added #g-digital-experience https://fleetdm.com/handbook/digital-experience :help-customers Customer success issue. and removed :product Product Design department (shows up on 🦢 Drafting board) #g-digital-experience https://fleetdm.com/handbook/digital-experience labels Jan 9, 2025
@rebeccaui
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@noahtalerman This is a feature request from @nonpunctual, based on a conversation with a Fleet Premium customer who was having an issue while testing this feature. If you'd like, I can create a label for them and attach it to this issue. Sorry for the confusion.

@JoStableford
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@rebeccaui
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@noahtalerman I've attached the original conversation with the customer, though we did not discuss the feature request. I can gather more details about the idea from @nonpunctual.

@nonpunctual nonpunctual added the ~mdm-maturity Contributes to maturity in the MDM product category. label Jan 9, 2025
@nonpunctual
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@noahtalerman @rebeccaui

Screenshot 2025-01-09 at 2 32 01 PM

https://docs.jamf.com/10.35.0/jamf-pro/install-guide-windows/Integrating_with_an_SMTP_Server.html

@rebeccaui
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@noahtalerman This is the conversation thread that inspired the idea: https://osquery.slack.com/archives/C01DXJL16D8/p1734640020341219

@BillysCoolJob
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You guys rock! Thanks for getting this going.

@noahtalerman noahtalerman added :product Product Design department (shows up on 🦢 Drafting board) and removed :help-customers Customer success issue. labels Jan 13, 2025
@noahtalerman
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Problem

I want to test my connection to my SMTP server after I have configured it.
I want a Test button in Fleet that will allow me to send a test email.

What have you tried?

A community member struggled to troubleshoot during the SMTP setup process when a generic error occurred: "Could not connect to SMTP server. Please try again."
An internal suggestion arose that a Test button would be a helpful and user-friendly addition to the setup process.
The button would also alert the user whether the email sent successfully or not.

Potential solutions

Add a Test button to use after the SMTP server is configured.

What is the expected workflow as a result of your proposal?

@noahtalerman
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@BillysCoolJob @rebeccaui heads up that the "Save" button sends a test request to the SMTP server. That's why we're seeing this error (test failed):

Screenshot 2025-01-14 at 2 26 51 PM

@noahtalerman noahtalerman added ~feature fest Will be reviewed at next Feature Fest and removed :product Product Design department (shows up on 🦢 Drafting board) labels Jan 14, 2025
@nonpunctual
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@rebeccaui I did not know that the connection is actually tested when the config is saved per @allenhouchins, so, idea here is to clarify with help text / tool tip / improved error message in banner that test will occur / has occured when settings are saved.

iansltx added a commit that referenced this issue Jan 15, 2025
@noahtalerman noahtalerman added #g-orchestration Orchestration product group ~customer request A prioritized, customer feature request. Has ≥ 1 customer codename label(s) and removed ~feature fest Will be reviewed at next Feature Fest labels Jan 16, 2025
@noahtalerman noahtalerman added the ~feature fest Will be reviewed at next Feature Fest label Feb 6, 2025
@noahtalerman noahtalerman removed the ~feature fest Will be reviewed at next Feature Fest label Feb 10, 2025
@rachaelshaw rachaelshaw added ~feature fest Will be reviewed at next Feature Fest Epic DO NOT USE. Auto-created by ZenHub, cannot be disabled. and removed Epic DO NOT USE. Auto-created by ZenHub, cannot be disabled. labels Feb 27, 2025
@rachaelshaw rachaelshaw self-assigned this Feb 27, 2025
@noahtalerman noahtalerman changed the title Add a Test button in the UI during the SMTP server configuration process SMTP setup: clarify that a test email is sent Feb 27, 2025
@noahtalerman noahtalerman removed the ~feature fest Will be reviewed at next Feature Fest label Mar 4, 2025
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Labels
~csa Issue was created by or deemed important by the Customer Solutions Architect. ~customer request A prioritized, customer feature request. Has ≥ 1 customer codename label(s) #g-orchestration Orchestration product group ~mdm-maturity Contributes to maturity in the MDM product category.
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