Sentry automatically resolves user feedback after manually un-resolving

[DAcodedBEAT]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. I have Linear attached to my Sentry account.
2. A user provides feedback related to an existing issue, which I link to the corresponding ticket in Linear.
3. The issue is auto-closed due to inactivity (as expected).
4. I manually un-resolve the issue to keep it open.
5. Sentry immediately resolves the issue again, despite my action to un-resolve it.

Expected Result

When I manually un-resolve an issue that was auto-resolved, Sentry should keep the issue in an unresolved state until I explicitly resolve it or until the auto-close duration has been met again.

Actual Result

Sentry automatically resolves the issue right after I manually un-resolve it.

note: The update toast appears on every state change of this button, and the network tab in dev tools is showing 2xx HTTP responses when this happens.

Product Area

User Feedback

Link

No response

DSN

No response

Version

No response

[getsantry]

Auto-routing to @getsentry/product-owners-issues for triage ⏲️

[MichaelSun48]

Hey @DAcodedBEAT, thanks for finding and reporting this bug!

We've been having some issues with issue status updates (like changing the resolution status) being slow to propagate, leading to UI jank like this. Can you confirm if that issue was correctly marked as unresolved eventually, or if it never fixed itself? Just narrow down if this might be related to that previous issue or if this is a new bug altogether.

[DAcodedBEAT]

Hey @DAcodedBEAT, thanks for finding and reporting this bug!

We've been having some issues with issue status updates (like changing the resolution status) being slow to propagate, leading to UI jank like this. Can you confirm if that issue was correctly marked as unresolved eventually, or if it never fixed itself? Just narrow down if this might be related to that previous issue or if this is a new bug altogether.

Hey @MichaelSun48! Unfortunately, the issue didn't fix itself. :(

[MichaelSun48]

Gotcha, sorry to hear that! Let me track down someone that has domain expertise here and we'll try to get this prioritized. Feel free to follow up here for updates!

[JoshFerge]

tracking down the logic where this happens,

sentry/src/sentry/tasks/auto_resolve_issues.py

Line 98 in a673f1f

happened = Group.objects.filter(

we do not take into account manual unresolves in our auto resolver right now. seems like that would be the root fix here.