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[Cancellation Form] Cancellation Form Doesn't Take Scheduled Changes Into Account #81971

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souredoutlook opened this issue Dec 11, 2024 · 2 comments

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@souredoutlook
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souredoutlook commented Dec 11, 2024

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

  1. Navigate to the subscription management page
  2. Select "Cancel Subscription:"
  3. Complete the flow
  4. BUG no 1 observe that the subscription overview page does not show that there are scheduled changes to the subscription
  5. Go back to the subscription management flow
  6. Select "Cancel Subscription"
  7. BUG no 2 Note that it's not possible to finish the flow

Expected Result

Cancelling the subscription the first time should update the UI to indicate that there are scheduled changes.

Cancelling the subscription should not show a "cancel subscription" button on the subscription management flow (because it's already cancelled)

Actual Result

Without hard refreshing the app it's not possible to see that changes to the subscription have been scheduled once the cancellation flow is complete

Once the scheduled changes are available in the UI it's still possible to attempt to cancel your subscription again but the process actually broken and can't be completed (giving the impression that we're preventing users from cancelling)

Product Area

Settings - Subscription

Link

https://sentry.zendesk.com/agent/tickets/140353

DSN

No response

Version

No response

@getsantry
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getsantry bot commented Dec 11, 2024

Assigning to @getsentry/support for routing ⏲️

@getsantry
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getsantry bot commented Dec 12, 2024

Routing to @getsentry/product-owners-settings-subscription for triage ⏲️

@getsantry getsantry bot moved this from Waiting for: Support to Waiting for: Product Owner in GitHub Issues with 👀 3 Dec 12, 2024
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