Update or Clarify ownership.yaml Metadata for Docs-Internal Team

[NirajDN]

Code of Conduct

• I have read and agree to the GitHub Docs project's Code of Conduct

What article on docs.github.com is affected?

The article affected is the ownership.yaml metadata for the docs-internal repository. This primarily impacts internal documentation governance and support processes rather than a public-facing article on docs.github.com.

What part(s) of the article would you like to see updated?

The update request is for the ownership.yaml configuration file that manages ownership metadata, escalation policies, and contact information for the docs-internal repository.

Currently, the file includes fields like exec_sponsor, product_manager, maintainer, and communication channels such as Slack. However, there is no clear confirmation that these fields are up-to-date or fully accurate.

Why update?

• To ensure that the right people and teams are accountable for documentation maintenance and incident escalation.
• To clarify the usage of the description field referencing Moda services, which might help streamline tooling or automation relying on this metadata.
• To verify and potentially improve communication channels for faster response times, especially for Sev3 incidents.
• Overall, these changes will improve ownership clarity, reduce delays in issue resolution, and help maintain high-quality documentation.

Expected outcome:

• An updated and accurate ownership.yaml file reflecting current team responsibilities and contacts.
• Clear guidance on communication and escalation paths for docs-related issues.
• Better alignment between metadata and actual support workflows.
• Enhanced maintainability and reliability of the docs infrastructure.

Additional information

This is not a bug or technical issue but rather a documentation and process improvement request.

Since ownership.yaml defines key metadata for the docs-internal repo, any outdated or inaccurate information can cause delays in incident response and confusion about ownership.

As such, the “problem” of outdated info can affect all users involved in maintaining or supporting the docs, including:

• Docs engineers and maintainers
• Product managers and exec sponsors
• Support and escalation teams

While there is no direct technical failure, ensuring this metadata is current is critical for smooth operations.

No screenshots apply as this is a metadata/configuration file.

If needed, I can provide examples of incidents or delays caused by unclear ownership to help illustrate the impact.