Sonos speaker playing Apple Music through Sonos app doesn't respond to previous track action in Home Assistant 2025.1.4

[S0ulf3re]

The problem

I've noticed that attempting to issue a previous track action (either through a card, or an action to the device in the developer tools/settings) to my Sonos speakers while they play an Apple Music stream results in nothing happening. AirPlay Streams are unaffected and can be used as normally. This has not been tested with other streaming services.

What version of Home Assistant Core has the issue?

core-2025.1.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Sonos

Link to integration documentation on our website

https://www.home-assistant.io/integrations/sonos/

Diagnostics information

home-assistant_sonos_2025-02-03T21-43-21.112Z.log

Example YAML snippet

Anything in the logs that might be useful for us?

Some device names in the logs have been altered to protect privacy. The song "String Quintet in E major" is being played over Apple Music within the Sonos app. While the song "M@GICAL CURE! LOVE SHOT!" is also being played over Apple Music, but is being played through AirPlay. Previous track actions were issued during

Additional information

No response

[home-assistant]

Hey there @jjlawren, @PeteRager, mind taking a look at this issue as it has been labeled with an integration (sonos) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of sonos can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign sonos Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[PeteRager]

It looks like the speaker is rejecting the request.

2025-02-03 16:42:47.937 DEBUG (SyncWorker_8) [homeassistant.components.sonos.helpers] Error code 711 ignored in call to SonosMediaPlayerEntity.media_previous_track

A 711 is an invalid seek request. Are

you able to perform previous using the Sono App?

[S0ulf3re]

Yes, yes I am

[PeteRager]

I tried this with Pandora as I don't have Apple Music. For me the back button is grayed out in the Sonos App and the only option I have is to skip forward. When I try to skip back in HA I get similar behavior to what you describe.