BTH-500A 350

[DogDaM18]

The problem

Boiler not in the list but work in the android app.

What version of Home Assistant Core has the issue?

core-2025.1.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

A. O. Smith

Link to integration documentation on our website

https://www.home-assistant.io/integrations/aosmith

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @bdr99, mind taking a look at this issue as it has been labeled with an integration (aosmith) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of aosmith can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign aosmith Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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aosmith documentation
aosmith source
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[bdr99]

@DogDaM18 Thanks for reporting this. Can you please export a diagnostics log from the A. O. Smith integration, and share the file with me here?

[DogDaM18]

home-assistant_aosmith_2025-02-04T05-09-24.421Z.log

[DogDaM18]

config_entry-aosmith-01JK7HP83PY368TC2T56K7Y2X0 (1).json

[bdr99]

Thanks. It looks like your water heater is a commercial gas water heater. These are not currently working with the integration, but I'm hoping to fix this issue soon!

See #131747 for a related issue with a similar model.