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Mention not notifying #1981

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kevt0r opened this issue Nov 15, 2024 · 0 comments
Open

Mention not notifying #1981

kevt0r opened this issue Nov 15, 2024 · 0 comments
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@kevt0r
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kevt0r commented Nov 15, 2024

Describe the bug
A huge chunk of staff lost the ability to be mentioned. I had staff use /github signin with no success. I also had some folks try /github signout and /github signin with no success as well.

To Reproduce
Steps to reproduce the behavior:

  1. Do /github signin

  2. Click 'Connect GitHub account'
    171599247-7c13ba1c-c890-4a42-818d-e5be076498d7
    Screenshot 2024-11-15 at 4 35 42 PM

  3. Have a coworker tag a person in a PR
    Screenshot 2024-11-15 at 4 40 46 PM

  4. No notification from the Slack Github app (screenshot is last time I received a mentioned notification in Slack)
    Screenshot 2024-11-15 at 4 42 26 PM

Expected behavior
When a person is mentioned, the Github Slack app would notify the person of the mention

Desktop (please complete the following information):

  • OS: macOS 14.7.1
  • Browser Chrome
  • Version 130.0.6723.117 (Official Build) (arm64)

Additional context
This issue popped up a few days ago (roughly 11/9). We at first thought it was only a few users, but it turned out roughly 26 people have reported this issue in our org

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