Portal da Queixa is a website where you can express your complaints directly to the brand. The Portuguese community actively uses it, and you can extract a lot of information using NLP methods.
With this scraper, I want to analyse complaints from the different companies. Then, using some NLP techniques, it is possible to have some insights.
This project is divided into two sections:
- The Scrapper to save the data in a database
- The Streamlit App to do the analysis
Before building the app I did an exploratory data analysis to try to see which techniques I could use.
See the notebook.
For this project I used the Blueprints for Text Analytics Using Python as a guide.