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FedEx module unable to process shipping label request: STREETLINES.TOO.LONG #39212

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ShapesGraphicStudio opened this issue Sep 25, 2024 · 8 comments · May be fixed by #39853
Open
1 of 5 tasks

FedEx module unable to process shipping label request: STREETLINES.TOO.LONG #39212

ShapesGraphicStudio opened this issue Sep 25, 2024 · 8 comments · May be fixed by #39853
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Area: Shipping Component: Fedex Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: ready for dev Reported on 2.4.7-p2 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch

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@ShapesGraphicStudio
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Preconditions and environment

  • Magento version: 2.4.7-p2
  • FedEx shipping

Steps to reproduce

  1. Navigate to backend
  2. Try to create a FedEx shipping label with 2 lines, one with 30 characters and one with 23 characters

Expected result

Shipping label should be created successfully as the address is on 2 lines and FedEx allows 35 characters per line.

Actual result

We can not create the shipping label, error message is showing STREETLINES.TOO.LONG.

Additional information

We verified that the address is written on 2 differnet lines.

STREETLINES TOO LONG

Shipping label can't be created.

STREETLINES TOO LONG_errormessage

We contacted FedEx support, the told us that the address was showingh on one line and ther request logs:
"streetLines":[ "Xxxxxxxx Xxxxxxxxxxxxxxxx XX-X Xxxxxxxxxxxxx Xxxx #XXX"]

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Sep 25, 2024

Hi @ShapesGraphicStudio. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
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@github-project-automation github-project-automation bot moved this to Ready for Confirmation in Issue Confirmation and Triage Board Sep 25, 2024
@engcom-Bravo engcom-Bravo added the Reported on 2.4.7-p2 Indicates original Magento version for the Issue report. label Sep 25, 2024
@engcom-Delta engcom-Delta self-assigned this Sep 26, 2024
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m2-assistant bot commented Sep 26, 2024

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
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    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
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@engcom-Delta
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engcom-Delta commented Sep 26, 2024

Hi @ShapesGraphicStudio ,

Thanks for your reporting and collaboration.
We have verified the issue in latest 2.4-develop instance and issue is reproducible . Kindly refer the screenshots.

Steps to reproduce

  1. Place an order with more than 35 characters as shipping address and fedex shipping method.
  2. Create shipping label.
  3. Observe user is unable to create shipping label and user receives error as shipping address is more than 35 characters.
    image

Thanks.

@engcom-Delta engcom-Delta added Component: Fedex Area: Shipping feature request Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch labels Sep 26, 2024
@github-jira-sync-bot
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✅ Jira issue https://jira.corp.adobe.com/browse/AC-13150 is successfully created for this GitHub issue.

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m2-assistant bot commented Sep 26, 2024

✅ Confirmed by @engcom-Delta. Thank you for verifying the issue.
Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

@ShapesGraphicStudio
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ShapesGraphicStudio commented Sep 26, 2024

Hello,
I don't understand why this is marked as feature request instaed of issue to fix.
This is blocking the creation of some shipping labels.
I notices this has been discusted also here in issue #39072:

"the API request are being sent to FedEx as [streetLine1 . streetLine2], but it should be [streetLine1, streetLine2]"

@devchris79
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@ShapesGraphicStudio The issue that you have linked has a pull request to fix the issue unless I am missing something...

@BOUTAN
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BOUTAN commented Oct 17, 2024

Hello,

We have asked our FEDEX contact and each lign must not exceed 35 characters INCLUDING SPACE. Thats explains that each time we think we are under 35 characters, we are usually at more.

Do you know how could we "stop" the consumer to write more than 35 characters ?
Maybe activate an automatic message at 35 characters "Address too long, please use the lines below"

@Sathakathulla-S Sathakathulla-S linked a pull request Apr 22, 2025 that will close this issue
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Labels
Area: Shipping Component: Fedex Issue: Confirmed Gate 3 Passed. Manual verification of the issue completed. Issue is confirmed Priority: P2 A defect with this priority could have functionality issues which are not to expectations. Progress: ready for dev Reported on 2.4.7-p2 Indicates original Magento version for the Issue report. Reproduced on 2.4.x The issue has been reproduced on latest 2.4-develop branch
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6 participants