Phone Call Functionality Issue on Android

[mkeyCZ]

On my Android device, I’m experiencing issues with phone calls—they don’t work at all, while on my Linux desktop, they work perfectly. Otherwise, the app meets expectations, but this bug significantly limits its usability. Please fix this feature in the mobile app. Thank you!

[streamer45]

@mkeyCZ This error occurs when there is a connectivity issue, which means it could be a misconfiguration on the MM side. Are you able to share your mobile app logs?

[mkeyCZ]

If you describe a simple procedure to me. I can try it. I have Mattermost installed as docker on my proxmox server.

[streamer45]

You can access and share mobile logs from Account screen > Settings > Report a problem

Sharing your MM server config.json and logs could also be helpful.

You can share confidentially by sending them in a DM. You can reach me as @claudio.costa on our official community server.

[mkeyCZ]

com.mattermost.rn-latest.log

Here is the provided log; can I assist you further? Have a nice day!

[mkeyCZ]

Here is the complete log directly from the Mattermost web interface during the call:

{
  "caller": "plugin/client_rpc.go:423",
  "error": "EOF",
  "level": "error",
  "msg": "Plugin failed to ServeHTTP, RPC call failed",
  "plugin_id": "playbooks",
  "timestamp": "2025-01-09 08:23:57.822 +01:00"
}

[streamer45]

It looks like a connectivity issue, which is usually due to a misconfiguration on the server side. Have you gone through the network requirements section? You should ensure port 8443 is allowed to send/receive data on your MM host machine and verify any firewall in between is correctly configured. Please refer to connectivity checks to troubleshoot.