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Npcap install hanging during driver install #762

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dmiller-nmap opened this issue Oct 31, 2024 · 1 comment
Open

Npcap install hanging during driver install #762

dmiller-nmap opened this issue Oct 31, 2024 · 1 comment
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installation Issues with installing Npcap

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@dmiller-nmap
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A user reported that Npcap install was hanging at the "Installing NDIS driver" step. Installer logs showed it was stuck in the call to INetCfgClassSetup::Install. The SetupAPI.dev.log file ended just after "dvi: Committing changes to the network graph"

The user's reproduction steps:

  1. Install Hyper-V Services (Control Panel > Programs and Features > Turn windows features on or off . Select Hyper-V and all sub-components)
  2. Reboot (if not prompted)
  3. Login and open Hyper-V Manager Console
  4. Select Virtual Switch Manager
  5. Add a new Virtual Switch...Connected to external network > select active Wifi Adapater > Allow management O/S to share the adapter (see attached screenshot)
  6. Press ok
  7. Reboot the device again
  8. Login to Windows
  9. Install NPCAP.

The only other non-Microsoft LWF was ZS_ZAPPRD, the Zscaler LightWeight Filter. We believe there is some corruption within Windows that is causing this hang, but we do not currently know how to diagnose further.

@dmiller-nmap dmiller-nmap added the installation Issues with installing Npcap label Oct 31, 2024
@tedzzzted
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I am seeing this too npcap-1.80.exe win server 2022 21h2 hyperdrive mgr 10.0.20348.1
failed NPFInstall.log

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Labels
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