SLA.cdm.json

{
  "documentVersion": "1.3",
  "jsonSchemaSemanticVersion": "1.0.0",
  "imports": [
    {
      "corpusPath": "_allImports.cdm.json"
    }
  ],
  "definitions": [
    {
      "entityName": "SLA",
      "extendsEntity": "CdmEntity",
      "exhibitsTraits": [
        {
          "traitReference": "is.localized.displayedAs",
          "arguments": [
            {
              "entityReference": {
                "entityShape": "localizedTable",
                "constantValues": [
                  [
                    "en",
                    "SLA"
                  ]
                ]
              }
            }
          ]
        },
        {
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          "arguments": [
            {
              "entityReference": {
                "entityShape": "localizedTable",
                "constantValues": [
                  [
                    "en",
                    "Contains information about the tracked service-level KPIs for cases that belong to different customers."
                  ]
                ]
              }
            }
          ]
        },
        {
          "traitReference": "is.CDM.entityVersion",
          "arguments": [
            {
              "name": "versionNumber",
              "value": "1.3"
            }
          ]
        }
      ],
      "hasAttributes": [
        {
          "attributeGroupReference": {
            "attributeGroupName": "attributesAddedAtThisScope",
            "members": [
              {
                "name": "SLAId",
                "purpose": "identifiedBy",
                "dataType": "entityId",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "SLA"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Unique identifier of the SLA."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "slaid",
                "sourceOrdering": 1,
                "displayName": "SLA",
                "description": "Unique identifier of the SLA."
              },
              {
                "name": "name",
                "purpose": "hasA",
                "dataType": "name",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Name"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Type a descriptive name of the service level agreement (SLA)."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "name",
                "sourceOrdering": 2,
                "displayName": "Name",
                "description": "Type a descriptive name of the service level agreement (SLA).",
                "maximumLength": 100
              },
              {
                "name": "businessHoursId",
                "purpose": "hasA",
                "dataType": "entityId",
                "appliedTraits": [
                  {
                    "traitReference": "is.CDS.lookup",
                    "arguments": [
                      {
                        "name": "style",
                        "value": "single"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
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                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Business Hours"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Choose the business hours for calculating SLA item timelines."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "businesshoursid",
                "sourceOrdering": 4,
                "displayName": "Business Hours",
                "description": "Choose the business hours for calculating SLA item timelines."
              },
              {
                "name": "objectTypeCode",
                "purpose": "hasA",
                "dataType": {
                  "dataTypeReference": "listLookup",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder}",
                            "entityShape": "listLookupValues",
                            "constantValues": [
                              [
                                "en",
                                "Default Value",
                                "0",
                                "0"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
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                  },
                  {
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                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Object Type Code"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Choose the entity type that the SLA is defined."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "objecttypecode",
                "sourceOrdering": 18,
                "displayName": "Object Type Code",
                "description": "Choose the entity type that the SLA is defined.",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'objectTypeCode_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'objectTypeCode'",
                    "name": "objectTypeCode_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "entity": {
                  "entityReference": "BusinessUnit",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "BusinessUnit/(resolvedAttributes)/businessUnitId"
                      ]
                    }
                  ]
                },
                "name": "BusinessUnit_owningBusinessUnit",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "owningBusinessUnit",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
                              "name": "style",
                              "value": "single"
                            }
                          ]
                        },
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                            {
                              "name": "level",
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                            }
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                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
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                                    "Owning Business Unit"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Unique identifier for the business unit that owns the record"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "owningbusinessunit",
                      "sourceOrdering": 21,
                      "displayName": "Owning Business Unit",
                      "description": "Unique identifier for the business unit that owns the record"
                    }
                  }
                }
              },
              {
                "entity": {
                  "entityReference": "User",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "User/(resolvedAttributes)/systemUserId"
                      ]
                    }
                  ]
                },
                "name": "User_owningUser",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "owningUser",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
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                              "value": "single"
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                              "name": "level",
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                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
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                                  [
                                    "en",
                                    "Owning User"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
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                                    "Unique identifier for the user that owns the record."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "owninguser",
                      "sourceOrdering": 22,
                      "displayName": "Owning User",
                      "description": "Unique identifier for the user that owns the record."
                    }
                  }
                }
              },
              {
                "entity": {
                  "entityReference": "Team",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "Team/(resolvedAttributes)/teamId"
                      ]
                    }
                  ]
                },
                "name": "Team_owningTeam",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "owningTeam",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
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                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
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                                    "Owning Team"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Unique identifier for the team that owns the record."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "owningteam",
                      "sourceOrdering": 23,
                      "displayName": "Owning Team",
                      "description": "Unique identifier for the team that owns the record."
                    }
                  }
                }
              },
              {
                "name": "description",
                "purpose": "hasA",
                "dataType": "string",
                "appliedTraits": [
                  {
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                    "arguments": [
                      {
                        "name": "level",
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                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
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                            [
                              "en",
                              "Description"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Type additional information to describe the SLA"
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "description",
                "sourceOrdering": 26,
                "displayName": "Description",
                "description": "Type additional information to describe the SLA",
                "maximumLength": 100
              },
              {
                "name": "changedAttributeList",
                "purpose": "hasA",
                "dataType": "string",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "ChangedAttributeList"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Type additional information to describe the SLA"
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "changedattributelist",
                "sourceOrdering": 27,
                "displayName": "ChangedAttributeList",
                "description": "Type additional information to describe the SLA",
                "maximumLength": 1000
              },
              {
                "name": "applicableFrom",
                "purpose": "hasA",
                "dataType": "string",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
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                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Applicable From"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. "
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "applicablefrom",
                "sourceOrdering": 35,
                "displayName": "Applicable From",
                "description": "Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. ",
                "maximumLength": 100
              },
              {
                "name": "isDefault",
                "purpose": "hasA",
                "dataType": "boolean",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Is Default"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Tells whether this SLA is the default one."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "isdefault",
                "sourceOrdering": 46,
                "displayName": "Is Default",
                "description": "Tells whether this SLA is the default one."
              },
              {
                "name": "createdOn",
                "purpose": "createdOn",
                "dataType": "dateTime",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
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                        "entityReference": {
                          "entityShape": "localizedTable",
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                              "en",
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                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
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                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "createdon",
                "sourceOrdering": 51,
                "displayName": "Created On",
                "description": "Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options."
              },
              {
                "entity": {
                  "entityReference": "User",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "User/(resolvedAttributes)/systemUserId"
                      ]
                    }
                  ]
                },
                "name": "User_createdBy",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "createdBy",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
                              "name": "style",
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                          "arguments": [
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                              "entityReference": {
                                "entityShape": "localizedTable",
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                                    "Created By"
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                          ]
                        },
                        {
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                              "entityReference": {
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                                  ]
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                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "createdby",
                      "sourceOrdering": 52,
                      "displayName": "Created By",
                      "description": "Shows who created the record."
                    }
                  }
                }
              },
              {
                "name": "modifiedOn",
                "purpose": "modifiedOn",
                "dataType": "dateTime",
                "appliedTraits": [
                  {
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                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
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                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "modifiedon",
                "sourceOrdering": 53,
                "displayName": "Modified On",
                "description": "Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options."
              },
              {
                "entity": {
                  "entityReference": "User",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "User/(resolvedAttributes)/systemUserId"
                      ]
                    }
                  ]
                },
                "name": "User_modifiedBy",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
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                    "foreignKeyAttribute": {
                      "name": "modifiedBy",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
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                              "name": "style",
                              "value": "single"
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                        },
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                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Shows who last updated the record."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "modifiedby",
                      "sourceOrdering": 54,
                      "displayName": "Modified By",
                      "description": "Shows who last updated the record."
                    }
                  }
                }
              },
              {
                "name": "exchangeRate",
                "purpose": "hasA",
                "dataType": "decimal",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Exchange Rate"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Exchange rate between the currency associated with the SLA record and the base currency."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "exchangerate",
                "sourceOrdering": 55,
                "displayName": "Exchange Rate",
                "description": "Exchange rate between the currency associated with the SLA record and the base currency.",
                "maximumValue": "100000000000",
                "minimumValue": "1E-10"
              },
              {
                "name": "versionNumber",
                "purpose": "hasA",
                "dataType": "bigInteger",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Version Number"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Version number of the SLA."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "versionnumber",
                "sourceOrdering": 56,
                "displayName": "Version Number",
                "description": "Version number of the SLA."
              },
              {
                "entity": {
                  "entityReference": "Currency",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "Currency/(resolvedAttributes)/transactionCurrencyId"
                      ]
                    }
                  ]
                },
                "name": "transactionCurrency",
                "resolutionGuidance": {
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "id",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
                              "name": "style",
                              "value": "single"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.requiredAtLevel",
                          "arguments": [
                            {
                              "name": "level",
                              "value": "none"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.displayedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Currency"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Unique identifier of the currency associated with the SLA record."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "transactioncurrencyid",
                      "sourceOrdering": 58,
                      "displayName": "Currency",
                      "description": "Unique identifier of the currency associated with the SLA record."
                    }
                  }
                }
              },
              {
                "name": "stateCode",
                "purpose": "representsStateWith",
                "dataType": {
                  "dataTypeReference": "listLookup",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder}",
                            "entityShape": "listLookupValues",
                            "constantValues": [
                              [
                                "en",
                                "Draft",
                                "0",
                                "0"
                              ],
                              [
                                "en",
                                "Active",
                                "1",
                                "1"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Status"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Shows whether the Service Level Agreement (SLA) is active or inactive."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "statecode",
                "sourceOrdering": 59,
                "displayName": "Status",
                "description": "Shows whether the Service Level Agreement (SLA) is active or inactive.",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'stateCode_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'stateCode'",
                    "name": "stateCode_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "name": "statusCode",
                "purpose": {
                  "purposeReference": "representsCorrelatedStatusWith",
                  "appliedTraits": [
                    {
                      "traitReference": "is.correlatedWith",
                      "arguments": [
                        "stateCode"
                      ]
                    }
                  ]
                },
                "dataType": {
                  "dataTypeReference": "listLookupCorrelated",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupCorrelatedValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder, correlatedValue}",
                            "entityShape": "listLookupCorrelatedValues",
                            "constantValues": [
                              [
                                "en",
                                "Draft",
                                "1",
                                "0",
                                "0"
                              ],
                              [
                                "en",
                                "Active",
                                "2",
                                "1",
                                "1"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Status Reason"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Select the status of the service level agreement (SLA)."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "statuscode",
                "sourceOrdering": 61,
                "displayName": "Status Reason",
                "description": "Select the status of the service level agreement (SLA).",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'statusCode_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'statusCode'",
                    "name": "statusCode_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "name": "solutionId",
                "purpose": "hasA",
                "dataType": "guid",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Solution"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Unique identifier of the associated solution."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "solutionid",
                "sourceOrdering": 66,
                "displayName": "Solution",
                "description": "Unique identifier of the associated solution."
              },
              {
                "name": "componentState",
                "purpose": "hasA",
                "dataType": {
                  "dataTypeReference": "listLookup",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder}",
                            "entityShape": "listLookupValues",
                            "constantValues": [
                              [
                                "en",
                                "Published",
                                "0",
                                "0"
                              ],
                              [
                                "en",
                                "Unpublished",
                                "1",
                                "1"
                              ],
                              [
                                "en",
                                "Deleted",
                                "2",
                                "2"
                              ],
                              [
                                "en",
                                "Deleted Unpublished",
                                "3",
                                "3"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Component State"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "For internal use only."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "componentstate",
                "sourceOrdering": 68,
                "displayName": "Component State",
                "description": "For internal use only.",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'componentState_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'componentState'",
                    "name": "componentState_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "name": "overwriteTime",
                "purpose": "hasA",
                "dataType": "dateTime",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Record Overwrite Time"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "For internal use only."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "overwritetime",
                "sourceOrdering": 70,
                "displayName": "Record Overwrite Time",
                "description": "For internal use only."
              },
              {
                "name": "isManaged",
                "purpose": "hasA",
                "dataType": "boolean",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Is Managed"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "For internal use only."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "ismanaged",
                "sourceOrdering": 71,
                "displayName": "Is Managed",
                "description": "For internal use only."
              },
              {
                "name": "SLAIdUnique",
                "purpose": "hasA",
                "dataType": "guid",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Unique Id"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "For internal use only."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "slaidunique",
                "sourceOrdering": 72,
                "displayName": "Unique Id",
                "description": "For internal use only."
              },
              "ownerIdAttribute",
              {
                "name": "applicableFromPickList",
                "purpose": "hasA",
                "dataType": {
                  "dataTypeReference": "listLookup",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder}",
                            "entityShape": "listLookupValues",
                            "constantValues": [
                              [
                                "en",
                                "No",
                                "1",
                                "0"
                              ],
                              [
                                "en",
                                "Yes",
                                "2",
                                "1"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Applicable From"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "applicablefrompicklist",
                "sourceOrdering": 150,
                "displayName": "Applicable From",
                "description": "Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'applicableFromPickList_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'applicableFromPickList'",
                    "name": "applicableFromPickList_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "name": "workflowId",
                "purpose": "hasA",
                "dataType": "entityId",
                "appliedTraits": [
                  {
                    "traitReference": "is.CDS.lookup",
                    "arguments": [
                      {
                        "name": "style",
                        "value": "single"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "none"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Workflow ID"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Workflow associated with the SLA."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "isNullable": true,
                "sourceName": "workflowid",
                "sourceOrdering": 161,
                "displayName": "Workflow ID",
                "description": "Workflow associated with the SLA."
              },
              {
                "name": "allowPauseResume",
                "purpose": "hasA",
                "dataType": "boolean",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Allow Pause and Resume"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Select whether this SLA will allow pausing and resuming during the time calculation."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "allowpauseresume",
                "sourceOrdering": 162,
                "displayName": "Allow Pause and Resume",
                "description": "Select whether this SLA will allow pausing and resuming during the time calculation."
              },
              {
                "name": "SLAType",
                "purpose": "hasA",
                "dataType": {
                  "dataTypeReference": "listLookup",
                  "appliedTraits": [
                    {
                      "traitReference": "does.haveDefault",
                      "arguments": [
                        {
                          "entityReference": {
                            "explanation": "The constantValues below correspond to the attributes of the 'listLookupValues' entityShape which are: {languageTag, displayText, attributeValue, displayOrder}",
                            "entityShape": "listLookupValues",
                            "constantValues": [
                              [
                                "en",
                                "Standard",
                                "0",
                                "0"
                              ],
                              [
                                "en",
                                "Enhanced",
                                "1",
                                "1"
                              ]
                            ]
                          }
                        }
                      ]
                    }
                  ]
                },
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "SLA Type"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Select the type of service level agreement (SLA)."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "slatype",
                "sourceOrdering": 164,
                "displayName": "SLA Type",
                "description": "Select the type of service level agreement (SLA).",
                "resolutionGuidance": {
                  "addSupportingAttribute": {
                    "explanation": "This attribute 'SLAType_display' is added to the 'SLA' entity to provide the localized display text for the value of the listLookup attribute 'SLAType'",
                    "name": "SLAType_display",
                    "purpose": "hasA",
                    "dataType": "localizedDisplayText",
                    "isReadOnly": true
                  }
                }
              },
              {
                "entity": {
                  "entityReference": "User",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "User/(resolvedAttributes)/systemUserId"
                      ]
                    }
                  ]
                },
                "name": "User_createdOnBehalfBy",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "createdOnBehalfBy",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
                              "name": "style",
                              "value": "single"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.requiredAtLevel",
                          "arguments": [
                            {
                              "name": "level",
                              "value": "none"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.displayedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Created By (Delegate)"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Shows who created the record on behalf of another user."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "createdonbehalfby",
                      "sourceOrdering": 200,
                      "displayName": "Created By (Delegate)",
                      "description": "Shows who created the record on behalf of another user."
                    }
                  }
                }
              },
              {
                "entity": {
                  "entityReference": "User",
                  "appliedTraits": [
                    {
                      "traitReference": "is.identifiedBy",
                      "arguments": [
                        "User/(resolvedAttributes)/systemUserId"
                      ]
                    }
                  ]
                },
                "name": "User_modifiedOnBehalfBy",
                "resolutionGuidance": {
                  "renameFormat": "{m}",
                  "entityByReference": {
                    "allowReference": true,
                    "foreignKeyAttribute": {
                      "name": "modifiedOnBehalfBy",
                      "purpose": "hasA",
                      "dataType": "entityId",
                      "appliedTraits": [
                        {
                          "traitReference": "is.CDS.lookup",
                          "arguments": [
                            {
                              "name": "style",
                              "value": "single"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.requiredAtLevel",
                          "arguments": [
                            {
                              "name": "level",
                              "value": "none"
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.displayedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Modified By (Delegate)"
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        {
                          "traitReference": "is.localized.describedAs",
                          "arguments": [
                            {
                              "entityReference": {
                                "entityShape": "localizedTable",
                                "constantValues": [
                                  [
                                    "en",
                                    "Shows who created the record on behalf of another user."
                                  ]
                                ]
                              }
                            }
                          ]
                        },
                        "is.linkedEntity.identifier"
                      ],
                      "isNullable": true,
                      "sourceName": "modifiedonbehalfby",
                      "sourceOrdering": 204,
                      "displayName": "Modified By (Delegate)",
                      "description": "Shows who created the record on behalf of another user."
                    }
                  }
                }
              },
              {
                "name": "primaryEntityOTC",
                "purpose": "hasA",
                "dataType": "integer",
                "appliedTraits": [
                  {
                    "traitReference": "is.requiredAtLevel",
                    "arguments": [
                      {
                        "name": "level",
                        "value": "systemrequired"
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.displayedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Primary Entity"
                            ]
                          ]
                        }
                      }
                    ]
                  },
                  {
                    "traitReference": "is.localized.describedAs",
                    "arguments": [
                      {
                        "entityReference": {
                          "entityShape": "localizedTable",
                          "constantValues": [
                            [
                              "en",
                              "Shows the primary entity that the SLA has been created for."
                            ]
                          ]
                        }
                      }
                    ]
                  }
                ],
                "sourceName": "primaryentityotc",
                "sourceOrdering": 212,
                "displayName": "Primary Entity",
                "description": "Shows the primary entity that the SLA has been created for.",
                "maximumValue": "2147483647",
                "minimumValue": "-2147483648"
              }
            ],
            "exhibitsTraits": [
              {
                "traitReference": "is.CDM.attributeGroup",
                "arguments": [
                  {
                    "entityReference": {
                      "entityShape": "attributeGroupSet",
                      "constantValues": [
                        [
                          "/core/applicationCommon/SLA.cdm.json/SLA/hasAttributes/attributesAddedAtThisScope"
                        ]
                      ]
                    }
                  }
                ]
              }
            ]
          }
        }
      ],
      "sourceName": "SLA",
      "displayName": "SLA",
      "description": "Contains information about the tracked service-level KPIs for cases that belong to different customers."
    }
  ]
}