[exercise] Create SLA Template

[tylerauerbeck]

📝 Description

Now that we have a consumer of our application, we want to inspect the differences between crafting an SLO and an SLA. In order to begin understand the types of questions we should be asking, we should go through an exercise of crafting an SLA template.

✅ A/Cs

• Create user documentation with examples of concerns that should be included in an SLA
• Create a template that can be used to establish an SLA between Pet Battle and the Tournament Service
• Identify whether there are example SLA templates that we can reference (internally/externally)