From db69fa14dffddda35d7f4ddd794d6289da2ae5fd Mon Sep 17 00:00:00 2001
From: Panandhan22 <115441424+Panandhan22@users.noreply.github.com>
Date: Tue, 19 Nov 2024 20:23:26 +0800
Subject: [PATCH] Journey analytics mismatch

---
 src/engage/journeys/faq-best-practices.md | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/src/engage/journeys/faq-best-practices.md b/src/engage/journeys/faq-best-practices.md
index ec6f1b9a6a..b385ffeb02 100644
--- a/src/engage/journeys/faq-best-practices.md
+++ b/src/engage/journeys/faq-best-practices.md
@@ -99,3 +99,7 @@ Journeys triggers audience or trait-related events for each email `external_id`
 #### How quickly do user profiles move through Journeys?
 
 It may take up to five minutes for a user profile to enter each step of a Journey, including the entry condition. For Journey steps that reference a batch audience or SQL trait, Journeys processes user profiles at the same rate as the audience or trait computation. Visit the Engage docs to [learn more about compute times](/docs/engage/audiences/#understanding-compute-times).
+
+#### Why are we seeing a count mismatch between the Entries/Completed field in the Journey and the Entry/Exit step of the Journey?
+
+The Entries and Completed fields show the total unique count, while the Entry and Exit step count displays the total count of all users (including the merges).