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<html
lang="en-GB"
id="thread-html-tag"
class="no-touch-browser"
data-fonts-loaded="true"
>
<head>
<meta charset="utf-8" />
<meta http-equiv="refresh" content="0;url=https://www.marksandspencer.com/">
<title>Goodbye | Thread</title>
<link
rel="icon"
type="image/png"
sizes="32x32"
href="/favicon-32x32.29bb27a58ad0.png"
/>
<link
rel="icon"
type="image/png"
sizes="96x96"
href="/favicon-96x96.d3ecf3467e45.png"
/>
<link
rel="icon"
href="/favicon-16x16.fa8731d80929.ico"
type="image/x-icon"
/>
<link
href="/style.css"
rel="stylesheet"
media="screen"
/>
</head>
<body
class="f_generic_whitechapel_base f_base"
ontouchstart=""
>
<div class="fixed_nav-modulenavWrapper2h3hk">
<div>
<div class="nav-modulecontainerx5-NZ">
<header class="nav-moduleheader2mF7-">
<nav class="nav-modulenav38-wp nav-modulecenterLogo1gSEN">
<a
aria-label="Thread"
class="logo-modulecomponent2A14p logo-moduledark111o7 logo-modulemonogram1QWuo nav_links-modulelogoLink3Mcyg nav_links-modulenarrowMinimalNav2eRBQ"
href="/"
><svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="m0 8.47h24v15.53h-1.41v-14.12h-1.41v14.12h-1.42v-14.12h-1.41v14.12h-1.41v-14.12h-1.41v14.12h-1.41v-14.12h-1.41v14.12h-1.42v-1.74l-1.62 1.74h-1.94l3.56-3.8v-2.06l-5.49 5.86h-1.93l7.42-7.93v-2.07l-9.36 10h-1.93l11.29-12.06v-2.06l-11.29 12.06v-2.07l9.36-10h-1.94l-7.42 7.93v-2.06l5.49-5.86h-1.94l-3.55 3.79v-2.06l1.62-1.73h-1.62zm0-1.41h24v-1.42h-24zm0-2.83h24v-1.41h-24zm0-4.23v1.41h24v-1.41z"
fill="#101124"
></path></svg></a
><a
aria-label="Thread"
class="logo-modulecomponent2A14p logo-moduledark111o7 logo-modulemonogramWithWordmark33rqe nav_links-modulelogoLink3Mcyg nav_links-modulewideMinimalNav3c819"
href="/"
><svg
viewBox="0 0 116.13 24"
xmlns="http://www.w3.org/2000/svg"
>
<path
d="m0 8.47h24v15.53h-1.41v-14.12h-1.41v14.12h-1.42v-14.12h-1.41v14.12h-1.41v-14.12h-1.41v14.12h-1.41v-14.12h-1.41v14.12h-1.42v-1.74l-1.62 1.74h-1.94l3.56-3.8v-2.06l-5.49 5.86h-1.93l7.42-7.93v-2.07l-9.36 10h-1.93l11.29-12.06v-2.06l-11.29 12.06v-2.07l9.36-10h-1.94l-7.42 7.93v-2.06l5.49-5.86h-1.94l-3.55 3.79v-2.06l1.62-1.73h-1.62zm0-1.41h24v-1.42h-24zm0-2.83h24v-1.41h-24zm0-4.23v1.41h24v-1.41zm35.35 19.2h2.46v-12.2h5.06v-2.2h-12.56v2.2h5zm10.19 0h2.46v-6.09h6.72v6.09h2.48v-14.4h-2.47v6.09h-6.73v-6.09h-2.46zm26.1-4.81v4.81h-2.47v-4.2c0-1.07-.31-1.37-1.38-1.37h-4.42v5.57h-2.47v-14.4h6.48c2.55 0 4.47 1.65 4.47 3.91a3.6 3.6 0 0 1 -2.41 3.64c1.56 0 2.2.65 2.2 2.04zm-2.26-5.25c0-1.42-.91-2.14-2.62-2.14h-3.39v4.44h3.39c1.71 0 2.62-.92 2.62-2.3zm8.23 7.86v-4.09h7v-2.21h-7v-3.7h8.27v-2.2h-10.74v14.4h11v-2.2zm24.51 2.2h-2.59l-1.36-3.52h-6.4l-1.35 3.52h-2.58l5.7-14.4h3zm-4.81-5.74-2.31-6.09-2.34 6.09zm18.82-1.46c0 4.65-2.8 7.2-7 7.2h-5.1v-14.4h5c4.24 0 7.1 2.55 7.1 7.2zm-2.47 0c0-3.56-1.87-5-4.77-5h-2.37v10h2.37c2.9 0 4.77-1.44 4.77-5z"
fill="#101124"
></path></svg
></a>
<section class="nav-modulenavSectionmnqnO"></section>
<section class="nav-modulenavSectionmnqnO">
<div class="nav-moduleactionIcons1eGKa"></div>
</section>
</nav>
</header>
</div>
</div>
</div>
<div class="container-fluid main-container">
<div class="page-header col-xs-12">
<div class="col-md-10 col-lg-8">
<h2>It’s been quite a journey</h2>
<p>
M&S has acquired Thread’s technology and Thread has stopped
trading
</p>
</div>
</div>
<div class="goodbye col-md-6 col-md-offset-3 col-lg-4 col-lg-offset-4">
<div class="faq-item">
<h3>Dear customers</h3>
<p>
Ben and I started Thread 10 years ago with the goal of making it
easier for men and women to dress well. To achieve this we pioneered
how to combine cutting-edge AI with expert stylists, to give each
person the perfect set of recommendations.
<br /><br />
One of our biggest partners along the way was M&S, who shared
our vision for democratising style. To help bring this to their much
larger audience, they have acquired Thread's brand, technology and
data.
<br /><br />
This news is bittersweet, as unfortunately we will be stopping
trading independently. We are going to miss working with you all.
Thank you for all of the support you have shown us over the years by
shopping with us.
<br /><br />
Warmest regards,
<br /><br />
Kieran & Ben<br />
Co-founders, Thread
</p>
</div>
<h3>Common Questions</h3>
<div class="faq-item">
<h4>What has happened?</h4>
<p>
Marks & Spencer has acquired Thread’s brand, technology and
data, in order to integrate the functionality into its customer
offering. They have not acquired the rest of the business, so we
will unfortunately have to cease trading and put the business into
administration. We understand how disappointing this may be. If you
have a question, read the common questions below, and if it’s not
covered feel free to contact our customer support team.
</p>
</div>
<div class="faq-item">
<h4>
I have placed an order but I have not received my item(s). What can
I do?
</h4>
<p>
Thread is now regrettably in administration and has ceased trading.
Unfortunately, we are therefore not able to ship any further orders
or process any cancellations. If you have paid for your item(s) but
not received your order, it may be possible to recover this amount
via your credit/debit card provider by making a Chargeback claim or,
if the price of the item(s) you bought is higher than £100, by
exercising your rights against your credit card provider under
Section 75 of the Consumer Credit Act 1974. You should be able to
find more details about this process at the link below:
<br /><br />
<a
href="https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q"
>How do I use chargeback? - Which?</a
>
</p>
</div>
<div class="faq-item">
<h4>
My item arrived damaged or not as advertised. Can I return it for a
refund or exchange it?
</h4>
<p>
We understand it may cause frustration but unfortunately we are
unable to offer exchanges and we are not taking returns as Thread
has now ceased trading. If your item arrived damaged or not as
described, you may be entitled to make a claim via your debit/credit
card provider. You can find further guidance on this process here:
<br /><br />
<a
href="https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q"
>How do I use chargeback? - Which?</a
>
</p>
</div>
<div class="faq-item">
<h4>
My item is the wrong size or unwanted and I would like to return it.
Can I return it?
</h4>
<p>
While we appreciate it’s disappointing, we can’t offer refunds or
exchanges and we are not taking returns. Thread is no longer trading
and unfortunately that means we are not able to process returns and
issue refunds. Please do not return your goods as we are not able to
process them and cannot guarantee they would be returned to you. You
may be entitled to make a claim via your debit/credit card provider.
You can find further guidance on this process at the link below:
<br /><br />
<a
href="https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q"
>How do I use chargeback? - Which?</a
>
</p>
</div>
<div class="faq-item">
<h4>My item is faulty. Can I return it?</h4>
<p>
We understand it may cause frustration but unfortunately, as Thread
has ceased trading, we are unable to offer exchanges and we are not
taking returns. If your item arrived faulty, you may be entitled to
a make a claim against the manufacturer if the product has a
warranty, or make a claim via your debit/credit card provider. You
can find further guidance on this process here:
<br /><br />
<a
href="https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q"
>How do I use chargeback? - Which?</a
>
</p>
</div>
<div class="faq-item">
<h4>I have a gift card. Is this valid?</h4>
<p>
Sadly, Thread is no longer trading so unfortunately that means gift
cards for our website are no longer valid. If your gift card was
purchased via a debit/credit card, it may be possible to make a
claim via the card provider that was used to purchase it. You can
read more about the steps you may be able to take at the link below:
<br /><br />
<a
href="https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q"
>How do I use chargeback? - Which?</a
>
</p>
</div>
<div class="faq-item">
<h4>
How can I make a claim if I paid via Klarna Buy Now Pay Later?
</h4>
<p>
If you would like to make a claim but you have placed your order
using the Klarna Buy Now Pay Later option, we would advise to
contact Klarna directly. You can also read more about Klarna’s Buyer
Protection terms here:
<br /><br />
<a href="https://www.klarna.com/uk/buyer-protection-description/"
>https://www.klarna.com/uk/buyer-protection-description/</a
>
</p>
</div>
<div class="faq-item">
<h4>
I am based in the USA. Am I still able to get my money back through
my debit or credit card provider?
</h4>
<p>
Statutory rights to get a refund from your credit card provider
under Section 72 of the Consumer Credit Act 1974 only apply to UK
customers. However, you may still be able to submit a claim via your
credit card provider. For more details please see the information in
the link below:
<br /><br />
<a
href="https://thepointsguy.com/news/how-credit-card-protect-you-favorite-store-goes-bankrupt/"
>How your credit card can protect you if your favorite store goes
bankrupt - The Points Guy</a
>
</p>
</div>
<div class="faq-item">
<h4>
My question is not answered above. How can I get in touch with
customer support?
</h4>
<p>
Please drop us a line at
<a href="mailto:[email protected]"
>
and we will do our best to help out.
</p>
</div>
<div class="faq-item disclaimer">
<h4>Disclaimer</h4>
<p>
William Wright and Christopher Robert Pole have been appointed as
Joint Administrators over the Thread Online Ltd (the "Company") in
managing the affairs, business and property of the Company. The
Joint Administrators act as agents of the Company, without personal
liability.
<br /><br />
William Wright and Christopher Robert Pole are authorised to act as
insolvency practitioners by the Institute of Chartered Accountants
in England & Wales.
<br /><br />
We are bound by the Insolvency Code of Ethics.
<br /><br />
The Officeholders are Data Controllers of personal data as defined
by the Data Protection Act 2018. Personal data will be kept secure
and processed only for matters relating to the appointment. For
further information, please see our Privacy policy at
<a href="https://www.interpathadvisory.com/privacy-insolvency"
>https://www.interpathadvisory.com/privacy-insolvency</a
>.
</p>
</div>
</div>
</div>
</body>
</html>