diff --git a/package-lock.json b/package-lock.json
index 222691a..605873f 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -9242,7 +9242,7 @@
     },
     "packages/chat-core": {
       "name": "@yext/chat-core",
-      "version": "0.9.0",
+      "version": "0.9.1",
       "license": "BSD-3-Clause",
       "dependencies": {
         "cross-fetch": "^3.1.5"
diff --git a/packages/chat-core/docs/chat-core.integrationdetails.md b/packages/chat-core/docs/chat-core.integrationdetails.md
index ff6e430..8cf2947 100644
--- a/packages/chat-core/docs/chat-core.integrationdetails.md
+++ b/packages/chat-core/docs/chat-core.integrationdetails.md
@@ -21,4 +21,5 @@ This is only present when the conversation is integrated with a third-party serv
 |  Property | Modifiers | Type | Description |
 |  --- | --- | --- | --- |
 |  [awsConnectHandoff?](./chat-core.integrationdetails.awsconnecthandoff.md) |  | [AwsConnectHandoff](./chat-core.awsconnecthandoff.md) | _(Optional)_ Configurations for AWS Connect handoff. |
+|  [zendeskHandoff?](./chat-core.integrationdetails.zendeskhandoff.md) |  | [ZendeskHandoff](./chat-core.zendeskhandoff.md) | _(Optional)_ Configurations for Zendesk handoff. |
 
diff --git a/packages/chat-core/docs/chat-core.integrationdetails.zendeskhandoff.md b/packages/chat-core/docs/chat-core.integrationdetails.zendeskhandoff.md
new file mode 100644
index 0000000..bffe5fe
--- /dev/null
+++ b/packages/chat-core/docs/chat-core.integrationdetails.zendeskhandoff.md
@@ -0,0 +1,13 @@
+<!-- Do not edit this file. It is automatically generated by API Documenter. -->
+
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [IntegrationDetails](./chat-core.integrationdetails.md) &gt; [zendeskHandoff](./chat-core.integrationdetails.zendeskhandoff.md)
+
+## IntegrationDetails.zendeskHandoff property
+
+Configurations for Zendesk handoff.
+
+**Signature:**
+
+```typescript
+zendeskHandoff?: ZendeskHandoff;
+```
diff --git a/packages/chat-core/docs/chat-core.md b/packages/chat-core/docs/chat-core.md
index 7371156..50c9dfb 100644
--- a/packages/chat-core/docs/chat-core.md
+++ b/packages/chat-core/docs/chat-core.md
@@ -16,7 +16,7 @@
 |  Enumeration | Description |
 |  --- | --- |
 |  [Environment](./chat-core.environment.md) | Defines the environment of the API domains. |
-|  [MessageSource](./chat-core.messagesource.md) | Types of sender of a message. |
+|  [MessageSource\_2](./chat-core.messagesource_2.md) | Types of sender of a message. |
 |  [Region](./chat-core.region.md) | The region to send the requests to. |
 |  [StreamEventName](./chat-core.streameventname.md) | Names of stream events returned from Chat Stream API. |
 
@@ -37,13 +37,14 @@
 |  [EndEvent](./chat-core.endevent.md) | An event that indicates end of Chat stream. |
 |  [Endpoints](./chat-core.endpoints.md) | The URLs which are used when making requests to the Chat API. |
 |  [IntegrationDetails](./chat-core.integrationdetails.md) | Integration details for the current conversation. |
-|  [Message](./chat-core.message.md) | Represents a message within a conversation. |
+|  [Message\_2](./chat-core.message_2.md) | Represents a message within a conversation. |
 |  [MessageNotes](./chat-core.messagenotes.md) | Information relevant to the current state of the conversation, serving as the bot’s "memory" regarding what work it previously did to help determine future actions. |
 |  [MessageRequest](./chat-core.messagerequest.md) | A request to Chat API. |
 |  [MessageResponse](./chat-core.messageresponse.md) | A response from Chat API. |
 |  [StartEvent](./chat-core.startevent.md) | An event that indicates start of Chat stream. |
 |  [TokenStreamData](./chat-core.tokenstreamdata.md) | Data returned from a [TokenStreamEvent](./chat-core.tokenstreamevent.md)<!-- -->. |
 |  [TokenStreamEvent](./chat-core.tokenstreamevent.md) | An event that carries a partial response. |
+|  [ZendeskHandoff](./chat-core.zendeskhandoff.md) | Configurations for Zendesk handoff. |
 
 ## Type Aliases
 
diff --git a/packages/chat-core/docs/chat-core.message.md b/packages/chat-core/docs/chat-core.message.md
deleted file mode 100644
index 6237e60..0000000
--- a/packages/chat-core/docs/chat-core.message.md
+++ /dev/null
@@ -1,23 +0,0 @@
-<!-- Do not edit this file. It is automatically generated by API Documenter. -->
-
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message](./chat-core.message.md)
-
-## Message interface
-
-Represents a message within a conversation.
-
-**Signature:**
-
-```typescript
-export interface Message 
-```
-
-## Properties
-
-|  Property | Modifiers | Type | Description |
-|  --- | --- | --- | --- |
-|  [responseId?](./chat-core.message.responseid.md) |  | string | _(Optional)_ The response's id in the form of a 26 character ULID. This is present for message coming from server. |
-|  [source](./chat-core.message.source.md) |  | [EnumOrLiteral](./chat-core.enumorliteral.md)<!-- -->&lt;[MessageSource](./chat-core.messagesource.md)<!-- -->&gt; | The sender of the message. |
-|  [text](./chat-core.message.text.md) |  | string | The message's content. |
-|  [timestamp?](./chat-core.message.timestamp.md) |  | string | _(Optional)_ Time when the message is sent. |
-
diff --git a/packages/chat-core/docs/chat-core.message_2.md b/packages/chat-core/docs/chat-core.message_2.md
new file mode 100644
index 0000000..948ba51
--- /dev/null
+++ b/packages/chat-core/docs/chat-core.message_2.md
@@ -0,0 +1,23 @@
+<!-- Do not edit this file. It is automatically generated by API Documenter. -->
+
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message\_2](./chat-core.message_2.md)
+
+## Message\_2 interface
+
+Represents a message within a conversation.
+
+**Signature:**
+
+```typescript
+export interface Message 
+```
+
+## Properties
+
+|  Property | Modifiers | Type | Description |
+|  --- | --- | --- | --- |
+|  [responseId?](./chat-core.message_2.responseid.md) |  | string | _(Optional)_ The response's id in the form of a 26 character ULID. This is present for message coming from server. |
+|  [source](./chat-core.message_2.source.md) |  | [EnumOrLiteral](./chat-core.enumorliteral.md)<!-- -->&lt;[MessageSource](./chat-core.messagesource_2.md)<!-- -->&gt; | The sender of the message. |
+|  [text](./chat-core.message_2.text.md) |  | string | The message's content. |
+|  [timestamp?](./chat-core.message_2.timestamp.md) |  | string | _(Optional)_ Time when the message is sent. |
+
diff --git a/packages/chat-core/docs/chat-core.message.responseid.md b/packages/chat-core/docs/chat-core.message_2.responseid.md
similarity index 68%
rename from packages/chat-core/docs/chat-core.message.responseid.md
rename to packages/chat-core/docs/chat-core.message_2.responseid.md
index 5b49681..3168aa5 100644
--- a/packages/chat-core/docs/chat-core.message.responseid.md
+++ b/packages/chat-core/docs/chat-core.message_2.responseid.md
@@ -1,8 +1,8 @@
 <!-- Do not edit this file. It is automatically generated by API Documenter. -->
 
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message](./chat-core.message.md) &gt; [responseId](./chat-core.message.responseid.md)
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message\_2](./chat-core.message_2.md) &gt; [responseId](./chat-core.message_2.responseid.md)
 
-## Message.responseId property
+## Message\_2.responseId property
 
 The response's id in the form of a 26 character ULID. This is present for message coming from server.
 
diff --git a/packages/chat-core/docs/chat-core.message.source.md b/packages/chat-core/docs/chat-core.message_2.source.md
similarity index 65%
rename from packages/chat-core/docs/chat-core.message.source.md
rename to packages/chat-core/docs/chat-core.message_2.source.md
index 8fd0635..eca6537 100644
--- a/packages/chat-core/docs/chat-core.message.source.md
+++ b/packages/chat-core/docs/chat-core.message_2.source.md
@@ -1,8 +1,8 @@
 <!-- Do not edit this file. It is automatically generated by API Documenter. -->
 
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message](./chat-core.message.md) &gt; [source](./chat-core.message.source.md)
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message\_2](./chat-core.message_2.md) &gt; [source](./chat-core.message_2.source.md)
 
-## Message.source property
+## Message\_2.source property
 
 The sender of the message.
 
diff --git a/packages/chat-core/docs/chat-core.message.text.md b/packages/chat-core/docs/chat-core.message_2.text.md
similarity index 64%
rename from packages/chat-core/docs/chat-core.message.text.md
rename to packages/chat-core/docs/chat-core.message_2.text.md
index 462c335..c1ab2b6 100644
--- a/packages/chat-core/docs/chat-core.message.text.md
+++ b/packages/chat-core/docs/chat-core.message_2.text.md
@@ -1,8 +1,8 @@
 <!-- Do not edit this file. It is automatically generated by API Documenter. -->
 
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message](./chat-core.message.md) &gt; [text](./chat-core.message.text.md)
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message\_2](./chat-core.message_2.md) &gt; [text](./chat-core.message_2.text.md)
 
-## Message.text property
+## Message\_2.text property
 
 The message's content.
 
diff --git a/packages/chat-core/docs/chat-core.message.timestamp.md b/packages/chat-core/docs/chat-core.message_2.timestamp.md
similarity index 63%
rename from packages/chat-core/docs/chat-core.message.timestamp.md
rename to packages/chat-core/docs/chat-core.message_2.timestamp.md
index 20bd14b..8522e7a 100644
--- a/packages/chat-core/docs/chat-core.message.timestamp.md
+++ b/packages/chat-core/docs/chat-core.message_2.timestamp.md
@@ -1,8 +1,8 @@
 <!-- Do not edit this file. It is automatically generated by API Documenter. -->
 
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message](./chat-core.message.md) &gt; [timestamp](./chat-core.message.timestamp.md)
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [Message\_2](./chat-core.message_2.md) &gt; [timestamp](./chat-core.message_2.timestamp.md)
 
-## Message.timestamp property
+## Message\_2.timestamp property
 
 Time when the message is sent.
 
diff --git a/packages/chat-core/docs/chat-core.messagerequest.md b/packages/chat-core/docs/chat-core.messagerequest.md
index d6d0ef1..a056c82 100644
--- a/packages/chat-core/docs/chat-core.messagerequest.md
+++ b/packages/chat-core/docs/chat-core.messagerequest.md
@@ -18,6 +18,6 @@ export interface MessageRequest
 |  --- | --- | --- | --- |
 |  [context?](./chat-core.messagerequest.context.md) |  | any | _(Optional)_ Additional information to pass into the instruction flow. This data could then be used in the URL or body of a REST API step, influence Chat API's assessment in a conditional step, or help construct a reply with additional details. |
 |  [conversationId?](./chat-core.messagerequest.conversationid.md) |  | string | _(Optional)_ The id corresponds to the current conversation. This is generated by the server on the first message of the conversation and returned in [MessageResponse](./chat-core.messageresponse.md)<!-- -->. |
-|  [messages](./chat-core.messagerequest.messages.md) |  | [Message](./chat-core.message.md)<!-- -->\[\] | The messages of the current conversation. |
+|  [messages](./chat-core.messagerequest.messages.md) |  | [Message](./chat-core.message_2.md)<!-- -->\[\] | The messages of the current conversation. |
 |  [notes?](./chat-core.messagerequest.notes.md) |  | [MessageNotes](./chat-core.messagenotes.md) | _(Optional)_ Information relevant to the current state of the conversation, serving as the bot’s "memory" regarding what work it previously did to help determine future actions. |
 
diff --git a/packages/chat-core/docs/chat-core.messageresponse.md b/packages/chat-core/docs/chat-core.messageresponse.md
index f4ff3cc..0412522 100644
--- a/packages/chat-core/docs/chat-core.messageresponse.md
+++ b/packages/chat-core/docs/chat-core.messageresponse.md
@@ -18,6 +18,6 @@ export interface MessageResponse
 |  --- | --- | --- | --- |
 |  [conversationId?](./chat-core.messageresponse.conversationid.md) |  | string | _(Optional)_ The id corresponds to the current conversation. |
 |  [integrationDetails?](./chat-core.messageresponse.integrationdetails.md) |  | [IntegrationDetails](./chat-core.integrationdetails.md) | _(Optional)_ Integration details for the current conversation. |
-|  [message](./chat-core.messageresponse.message.md) |  | [Message](./chat-core.message.md) | The generated reply to the latest message in the request. |
+|  [message](./chat-core.messageresponse.message.md) |  | [Message](./chat-core.message_2.md) | The generated reply to the latest message in the request. |
 |  [notes](./chat-core.messageresponse.notes.md) |  | [MessageNotes](./chat-core.messagenotes.md) | Information relevant to the current state of the conversation, serving as the bot’s "memory" regarding what work it previously did to help determine future actions. |
 
diff --git a/packages/chat-core/docs/chat-core.messagesource.md b/packages/chat-core/docs/chat-core.messagesource_2.md
similarity index 84%
rename from packages/chat-core/docs/chat-core.messagesource.md
rename to packages/chat-core/docs/chat-core.messagesource_2.md
index f45dcfd..5801d0a 100644
--- a/packages/chat-core/docs/chat-core.messagesource.md
+++ b/packages/chat-core/docs/chat-core.messagesource_2.md
@@ -1,8 +1,8 @@
 <!-- Do not edit this file. It is automatically generated by API Documenter. -->
 
-[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [MessageSource](./chat-core.messagesource.md)
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [MessageSource\_2](./chat-core.messagesource_2.md)
 
-## MessageSource enum
+## MessageSource\_2 enum
 
 Types of sender of a message.
 
diff --git a/packages/chat-core/docs/chat-core.zendeskhandoff.md b/packages/chat-core/docs/chat-core.zendeskhandoff.md
new file mode 100644
index 0000000..1085831
--- /dev/null
+++ b/packages/chat-core/docs/chat-core.zendeskhandoff.md
@@ -0,0 +1,13 @@
+<!-- Do not edit this file. It is automatically generated by API Documenter. -->
+
+[Home](./index.md) &gt; [@yext/chat-core](./chat-core.md) &gt; [ZendeskHandoff](./chat-core.zendeskhandoff.md)
+
+## ZendeskHandoff interface
+
+Configurations for Zendesk handoff.
+
+**Signature:**
+
+```typescript
+export interface ZendeskHandoff 
+```
diff --git a/packages/chat-core/etc/chat-core.api.md b/packages/chat-core/etc/chat-core.api.md
index aeba2f7..879fe35 100644
--- a/packages/chat-core/etc/chat-core.api.md
+++ b/packages/chat-core/etc/chat-core.api.md
@@ -77,6 +77,7 @@ export enum Environment {
 // @public
 export interface IntegrationDetails {
     awsConnectHandoff?: AwsConnectHandoff;
+    zendeskHandoff?: ZendeskHandoff;
 }
 
 // Warning: (ae-internal-missing-underscore) The name "InternalConfig" should be prefixed with an underscore because the declaration is marked as @internal
@@ -87,12 +88,13 @@ export interface InternalConfig {
 }
 
 // @public
-export interface Message {
+interface Message_2 {
     responseId?: string;
-    source: EnumOrLiteral<MessageSource>;
+    source: EnumOrLiteral<MessageSource_2>;
     text: string;
     timestamp?: string;
 }
+export { Message_2 as Message }
 
 // @public
 export interface MessageNotes {
@@ -110,7 +112,7 @@ export interface MessageNotes {
 export interface MessageRequest {
     context?: any;
     conversationId?: string;
-    messages: Message[];
+    messages: Message_2[];
     notes?: MessageNotes;
 }
 
@@ -118,16 +120,17 @@ export interface MessageRequest {
 export interface MessageResponse {
     conversationId?: string;
     integrationDetails?: IntegrationDetails;
-    message: Message;
+    message: Message_2;
     notes: MessageNotes;
 }
 
 // @public
-export enum MessageSource {
+enum MessageSource_2 {
     AGENT = "AGENT",
     BOT = "BOT",
     USER = "USER"
 }
+export { MessageSource_2 as MessageSource }
 
 // @public
 export function provideChatCore(config: ChatConfig): ChatCore;
@@ -188,6 +191,10 @@ export interface TokenStreamEvent {
     event: EnumOrLiteral<StreamEventName.TokenStreamEvent>;
 }
 
+// @public
+export interface ZendeskHandoff {
+}
+
 // (No @packageDocumentation comment for this package)
 
 ```
diff --git a/packages/chat-core/package.json b/packages/chat-core/package.json
index 01c3a71..3baa3e9 100644
--- a/packages/chat-core/package.json
+++ b/packages/chat-core/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@yext/chat-core",
-  "version": "0.9.0",
+  "version": "0.9.1",
   "description": "Typescript Networking Library for the Yext Chat API",
   "main": "./dist/commonjs/index.js",
   "module": "./dist/esm/index.mjs",
diff --git a/packages/chat-core/src/models/index.ts b/packages/chat-core/src/models/index.ts
index 0821325..19bc9ed 100644
--- a/packages/chat-core/src/models/index.ts
+++ b/packages/chat-core/src/models/index.ts
@@ -26,8 +26,8 @@ export { StreamEventCallback } from "./endpoints/stream/StreamEventCallback";
 export { EnumOrLiteral } from "./utils/EnumOrLiteral";
 
 export { IntegrationDetails } from "./integrations/IntegrationDetails";
-
 export {
   AwsConnectHandoff,
   AwsConnectCredentials,
 } from "./integrations/AwsConnect";
+export { ZendeskHandoff } from "./integrations/Zendesk";
diff --git a/packages/chat-core/src/models/integrations/IntegrationDetails.ts b/packages/chat-core/src/models/integrations/IntegrationDetails.ts
index 28712c6..012eacf 100644
--- a/packages/chat-core/src/models/integrations/IntegrationDetails.ts
+++ b/packages/chat-core/src/models/integrations/IntegrationDetails.ts
@@ -1,4 +1,5 @@
 import { AwsConnectHandoff } from "./AwsConnect";
+import { ZendeskHandoff } from "./Zendesk";
 
 /**
  * Integration details for the current conversation.
@@ -11,4 +12,6 @@ import { AwsConnectHandoff } from "./AwsConnect";
 export interface IntegrationDetails {
   /** {@inheritdoc AwsConnectHandoff} */
   awsConnectHandoff?: AwsConnectHandoff;
+  /** {@inheritdoc ZendeskHandoff} */
+  zendeskHandoff?: ZendeskHandoff;
 }
diff --git a/packages/chat-core/src/models/integrations/Zendesk.ts b/packages/chat-core/src/models/integrations/Zendesk.ts
new file mode 100644
index 0000000..32cf9c3
--- /dev/null
+++ b/packages/chat-core/src/models/integrations/Zendesk.ts
@@ -0,0 +1,7 @@
+/**
+ * Configurations for Zendesk handoff.
+ *
+ * @public
+ */
+// eslint-disable-next-line @typescript-eslint/no-empty-interface
+export interface ZendeskHandoff {}