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FAQ.sopm
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<?xml version="1.0" encoding="utf-8"?>
<otrs_package version="1.0">
<Name>FAQ</Name>
<Version>7.1.3</Version>
<Framework>7.1.x</Framework>
<Vendor>Znuny GmbH</Vendor>
<URL>https://www.znuny.org/</URL>
<License>GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007</License>
<Description Lang="en">FAQ/knowledge base.</Description>
<Description Lang="de">FAQ-/Wissensdatenbank.</Description>
<Description Lang="hu">A GyIK/tudásbázis csomag.</Description>
<ChangeLog Version="7.1.3" Date="2025-02-10 10:10:35 +0100">OTRS_FAQ placeholders can now also be used in approval ticket's subject.</ChangeLog>
<ChangeLog Version="7.1.2" Date="2024-11-27 10:01:23 +0100">Fixed output of links for FAQ dynamic fields.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:38:29 +0200">Initial release for Znuny 7.1.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:37:15 +0200">Initial release for Znuny 7.1.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:36:41 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="7.0.4" Date="2024-07-11 09:43:50 +0200">Added support for dynamic field links to customer FAQ zoom.</ChangeLog>
<ChangeLog Version="7.0.3" Date="2024-05-28 12:30:24 +0200">Fixed issue with instance cache not being deleted in functions that update data. Added event support for FAQ functions.</ChangeLog>
<ChangeLog Version="7.0.2" Date="2023-08-30 19:04:12 +0200">Added details on customer groups to the manual</ChangeLog>
<ChangeLog Version="7.0.1" Date="2023-05-10 11:24:12 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="6.5.1" Date="2023-02-20 14:25:07 +0100">Initial release for Znuny 6.5.</ChangeLog>
<ChangeLog Version="6.4.2" Date="2022-10-27 16:51:03 +0200">Removed "Subject" change event restriction (minimum letters in subject field greater than 10) for showing related articles in agent and customer interface.</ChangeLog>
<ChangeLog Version="6.4.1" Date="2022-07-28 14:32:03 +0200">Initial release for Znuny 6.4.</ChangeLog>
<ChangeLog Version="6.3.2" Date="2022-07-05 09:43:09 +0200">Added group permissions for customer users.</ChangeLog>
<ChangeLog Version="6.3.1" Date="2022-03-16 22:39:26 +0100">Ported to 6.3</ChangeLog>
<ChangeLog Version="6.2.2" Date="2022-02-16 14:59:57 +0100">Fixed links in customer frontend - changed from iframe to blank.</ChangeLog>
<ChangeLog Version="6.2.1" Date="2021-11-09 10:21:21 +0100">Ported to 6.2.</ChangeLog>
<ChangeLog Version="6.1.1" Date="2021-08-12 21:56:43 +0200">Initial 6.1 release</ChangeLog>
<ChangeLog Version="6.0.29" Date="2021-04-21 16:10:32 +0200">Moved complex link table configuration for FAQ items to Perl config file (Znuny security advisory 2021-05, see https://www.znuny.org/de/advisories/zsa-2021-05).</ChangeLog>
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<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.RelatedArticles.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.Widget.css"/>
<File Permission="660" Location="var/packagesetup/FAQ.pm"/>
<File Permission="660" Location="var/stats/FAQ-FAQAccess.xml"/>
</Filelist>
<DatabaseInstall Type="post">
<TableCreate Name="faq_language">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_language_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">en</Data>
</Insert>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">de</Data>
</Insert>
<TableCreate Name="faq_state_type">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_state_type_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">internal</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">external</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">public</Data>
</Insert>
<TableCreate Name="faq_state">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="type_id" Required="true" Type="INTEGER"/>
<Unique Name="faq_state_name">
<UniqueColumn Name="name"/>
</Unique>
<Index Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_category">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="parent_id" Required="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="valid_id" Required="true" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</Index>
<Index Name="faq_category_name">
<IndexColumn Name="name"/>
</Index>
<Index Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<Insert Table="faq_category">
<Data Key="name" Type="Quote">Misc</Data>
<Data Key="comments" Type="Quote">Misc Comment</Data>
<Data Key="valid_id">1</Data>
<Data Key="created">current_timestamp</Data>
<Data Key="created_by">1</Data>
<Data Key="changed">current_timestamp</Data>
<Data Key="changed_by">1</Data>
<Data Key="parent_id">0</Data>
</Insert>
<TableCreate Name="faq_category_group">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
<Index Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_item">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="f_number" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_subject" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_language_id" Required="true" Type="SMALLINT"/>
<Column Name="state_id" Required="true" Type="SMALLINT"/>
<Column Name="category_id" Required="true" Type="SMALLINT"/>
<Column Name="approved" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
<Column Name="f_keywords" Required="false" Size="400" Type="VARCHAR"/>
<Column Name="f_field1" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field2" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field3" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field4" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field5" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field6" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</Index>
<Index Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</Index>
<Index Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<TableCreate Name="faq_history">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_attachment">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="faq_id" Required="true" Type="BIGINT"/>
<Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
<Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content" Required="true" Type="LONGBLOB"/>
<Column Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_voting">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="created_by" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="false" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="50" Type="VARCHAR"/>
<Column Name="rate" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Index Name="faq_voting_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_log">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
</DatabaseInstall>
<DatabaseUpgrade Type="post">
<TableCreate Name="faq_category_group" Version="1.1.3">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
</TableCreate>
<TableCreate Name="faq_log" Version="1.5.1">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableAlter Name="faq_item" Version="1.5.1">
<ColumnAdd Name="approved" Required="true" Default="1" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_attachment" Version="1.5.1">
<ColumnAdd Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_item" Version="1.6.91">
<ColumnDrop Name="free_key1"/>
<ColumnDrop Name="free_value1"/>
<ColumnDrop Name="free_key2"/>
<ColumnDrop Name="free_value2"/>
<ColumnDrop Name="free_key3"/>
<ColumnDrop Name="free_value3"/>
<ColumnDrop Name="free_key4"/>
<ColumnDrop Name="free_value4"/>
</TableAlter>
<TableAlter Name="faq_state" Version="2.1.92">
<IndexCreate Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.92">
<IndexCreate Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</IndexCreate>
<IndexCreate Name="faq_category_name">
<IndexColumn Name="name"/>
</IndexCreate>
<IndexCreate Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category_group" Version="2.1.92">
<IndexCreate Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.92">
<IndexCreate Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</IndexCreate>
<IndexCreate Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_history" Version="2.1.92">
<IndexCreate Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_attachment" Version="2.1.92">
<IndexDrop Name="faq_id"/>
<IndexCreate Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_voting" Version="2.1.92">
<IndexCreate Name="faq_voting">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_log" Version="2.1.92">
<IndexDrop Name="item_id"/>
<IndexCreate Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.93">
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.93">
<ColumnAdd Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<IndexCreate Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
<TableAlter Name="faq_voting" Version="3.3.90">
<IndexDrop Name="faq_voting"/>
<IndexCreate Name="faq_voting_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="4.0.91">
<ColumnAdd Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
</TableAlter>
</DatabaseUpgrade>
<DatabaseUninstall Type="pre">
<TableDrop Name="faq_history"/>
<TableDrop Name="faq_attachment"/>
<TableDrop Name="faq_item"/>
<TableDrop Name="faq_category"/>
<TableDrop Name="faq_category_group"/>
<TableDrop Name="faq_state"/>
<TableDrop Name="faq_state_type"/>
<TableDrop Name="faq_language"/>
<TableDrop Name="faq_voting"/>
<TableDrop Name="faq_log"/>
</DatabaseUninstall>
<CodeInstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeInstall();
]]></CodeInstall>
<CodeUpgrade Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="1.5.3"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeSpecial();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.1"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_1();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="5.0.92"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_5_0_92();
]]></CodeUpgrade>
<CodeReinstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
]]></CodeReinstall>
<CodeUninstall Type="pre"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUninstall();
]]></CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the package FAQ.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff, das Paket FAQ zu installieren.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Install Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está a punto de instalar el paquete FAQ.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az FAQ csomag telepítésére készül.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
<br/>
<strong>NOTICE</strong>
<br/>
<br/>
The menu items that were added by this package will be visible after you log in to the system again.
<br/>
<br/>
To create new FAQ articles you need to create categories and define the permissions for these.
<br/>
<br/>
If you are using the FAQ approval feature, you need to create a group and define a queue.
You will find further information in the SysConfig options starting with "FAQ::Approval".
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>HINWEIS</strong>
<br/>
<br/>
Die von diesem Paket hinzugefügten Menüpunkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
<br/>
<br/>
Um FAQ-Artikel erstellen zu können, müssen zuerst Kategorien erstellt und die Berechtigungs-Gruppen dieser Kategorien definiert werden.
<br/>
<br/>
Wenn Sie das FAQ-Freigabe-Feature verwenden möchten, müssen Sie eine Gruppe dafür anlegen und eine Queue definieren.
Weitere Informationen finden Sie in den SysConfig-Optionen, die mit "FAQ::Approval" beginnen.
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="es"><![CDATA[
<br/>
<strong>AVISO</strong>
<br/>
<br/>
Los elementos del menu que fueron agregados por este paquete serán visibles después de que cierre y abra su sesión de nuevo.
<br/>
<br/>
Para crear un nuevo artículo FAQ usted necesita crear una categoría y definir los permisos de quienes pueden acceder esta categoría.
<br/>
<br/>
Si usted está utilizando la funcionalidad de "FAQ approval", necesita crear un grupo y definir una cola.
Encontrará más información en sysconfig, en FAQ -> Core::Approval.
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELMEZTETÉS</strong>
<br/>
<br/>
Azok a menüpontok, amelyeket ez a csomag adott hozzá, azután lesznek láthatóak, miután ismét bejelentkezik a rendszerbe.
<br/>
<br/>
Egy új GyIK bejegyzés létrehozásához kategóriákat kell létrehoznia, és meg kell határoznia a jogosultságokat, hogy ki férhet hozzá a kategóriákhoz.
<br/>
<br/>
Ha használja a GyIK jóváhagyás szolgáltatást, akkor létre kell hoznia egy csoportot, és meg kell határoznia egy várólistát.
További információkat fog találni a rendszerbeállításokban a FAQ -> Core::Approval alcsoportban.
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the package FAQ.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff, das Paket FAQ zu aktualisieren.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de actualizar el paquete FAQ.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az FAQ csomag frissítésére készül.<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, all database tables that were created during installation will be deleted.
All data from these tables will be irrevocably lost!
<br/>
<br/>
All dynamic fields created for this package and its data will be deleted permanently.
<br/>
<br/>
The groups 'faq' and 'faq_admin' that were created during package installation will be deactivated.
You can activate these groups again in the admin area.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Datenbanktabellen gelöscht.
Alle darin enthaltenen Daten gehen unwiderruflich verloren!
<br/>
<br/>
Alle dynamischen Felder dieses Pakets und seine Daten werden dauerhaft gelöscht.
<br/>
<br/>
Die von diesem Paket angelegten Gruppen 'faq' und 'faq_admin' werden deaktiviert.
Sie können jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="es"><![CDATA[
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalación serán borradas.
¡Todos los datos de esas tablas se perderán irrevocablemente!.
<br/>
<br/>
Todos los Campos Dinámicos creados para este paquete y sus datos serán borrados permanentemente.
<br/>
<br/>
Los grupos 'faq' y 'faq_admin' que fueron creados durante la instalación del paquete serán desactivados.
Usted puede activar estos grupos nuevamente en el área de admin.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELEM</strong>
<br/>
<br/>
Ha eltávolítja ezt a csomagot, akkor a telepítés során létrehozott összes adatbázistábla törlésre kerül.
Az ezekben a táblákban lévő összes adat visszavonhatatlanul el fog veszni!
<br/>
<br/>
A csomaghoz létrehozott összes dinamikus mező és azok adatai véglegesen törölve lesznek.
<br/>
<br/>
A csomagtelepítés során létrehozott „faq” és „faq_admin” csoport ki lesz kapcsolva.
Ezeket a csoportokat az adminisztrációs területen tudja ismét bekapcsolni.
<br/>
]]></IntroUninstall>
</otrs_package>