Update faq.md #85
Update faq.md #85
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src/pages/support/faq.md
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| ## Getting Access | |||
| **How can I get access to I/O Runtime?** | |||
| I/O Runtime is offering production service level since June 2019. You can find [here](../guides/overview/getting_access.md) information about how to get access. | |||
| Adobe I/O Runtime is no longer available as a standalone trial. Adobe Customers & Partners who want to try Adobe I/O Runtime may request access to our Adobe Developer App Builder trial. You can sign up for trial [here](https://developer.adobe.com/app-builder/trial/). | |||
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| ## Supported Programming Languages | |||
| **Which languages are supported in I/O Runtime?** | |||
| For now, Adobe I/O Runtime only supports Node.js. We might add support for other languages in the future. | |||
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| ### Node version 14 - Default Image | |||
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Can we change the title too?
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I assume you meant the question - The question remains same for access. Since many people are still asking for I/O Runtime access.
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| If you have a need for a port that is not in this list, please share with us the use case. | |||
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| ## How can I see usgae reports for my Runtime namespace? | |||
| Runtime currently does not offer usage reports but it is planned to be available in the future. To obtain usage reports for your namespace, kindly reach out to your account manager. | |||
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This description is a bit contradictory. If we don't offer usage reports why should the customers contact the account manager?
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This is for customers who need the usage for their namespace. Account managers can provide it using the cost usage dashboard. I will fine tune the wording.
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| Note: The availability of usage reports is currently not offered by Runtime but it is in the product roadmap. We appreciate your patience and understanding as we continue to improve our services. | ||
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| ## How can I get access to the I/O Runtime activation logs? |
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This is not necessarily true. Customers do have access to logs by using the CLI.
I would only keep:
Logs can be accessed using the aio cli, or they can be configured to be forwarded to customer's owned platforms. Please see [Logging & Monitoring] (https://developer.adobe.com/runtime/docs/guides/using/logging_monitoring/#3rd-party-tools) for more details.
src/pages/support/faq.md
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| ## Getting Access | |||
| **How can I get access to I/O Runtime?** | |||
| I/O Runtime is offering production service level since June 2019. You can find [here](../guides/overview/getting_access.md) information about how to get access. | |||
| Adobe I/O Runtime is no longer available as a standalone trial. Adobe Customers & Partners who want to try Adobe I/O Runtime may request access to our Adobe Developer App Builder trial. You can sign up for trial [here](https://developer.adobe.com/app-builder/trial/). | |||
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| ## Supported Programming Languages | |||
| **Which languages are supported in I/O Runtime?** | |||
| For now, Adobe I/O Runtime only supports Node.js. We might add support for other languages in the future. | |||
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| ### Node version 14 - Default Image | |||
There was a problem hiding this comment.
The Node Js 14 is not default anymore, the 16th it's.
| @@ -26,13 +27,35 @@ When retrieving data from some external systems your code might need to connect | |||
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| If you have a need for a port that is not in this list, please share with us the use case. | |||
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| ## How can I see usgae reports for my Runtime namespace? | |||
| Note: The availability of usage reports is currently not offered by Runtime but it is in the product roadmap. We appreciate your patience and understanding as we continue to improve our services. | ||
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| ## How can I get access to the I/O Runtime activation logs? | ||
| I/O Runtime doesn’t offer a configuration to send activations and logs to an external system, something like Splunk, Datadog or New Relic. This is something we are considering to offer in the future. |
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Why does the documentation state that IO Runtime doesn't provide a possibility to send logs to 3rd party systems if we already provide log forwarding? It looks confusing.
| Note: The availability of usage reports is currently not offered by Runtime but it is in the product roadmap. We appreciate your patience and understanding as we continue to improve our services. | ||
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| ## How can I get access to the I/O Runtime activation logs? | ||
| I/O Runtime doesn’t offer a configuration to send activations and logs to an external system, something like Splunk, Datadog or New Relic. This is something we are considering to offer in the future. |
There was a problem hiding this comment.
Why does the documentation state that IO Runtime doesn't provide a possibility to send logs to 3rd party systems if we already provide log forwarding? It looks confusing.
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Also, using activations here looks confusing as well.
| ## While executing actions, continue to receive ``` "error": "Too many requests in the last minute (count: 73, allowed: 72)."}``` with status code 429. What should I do? | ||
| There is a default throttling limit of 600 activations per minute and 100 concurrent activations for every namespace. These values can be increased per request. To request increase the namespace limits, please follow these steps: | ||
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| 1. Loga a support ticket [here](https://experienceleague.adobe.com/?lang=en&support-tab=home#support). |
| Although there is no out-of-the-box integration, there are still ways you can push data from I/O Runtime to an external tool in order to monitor and debug your actions. See [Logging & Monitoring] (https://developer.adobe.com/runtime/docs/guides/using/logging_monitoring/#3rd-party-tools) | ||
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| ## While executing actions, continue to receive ``` "error": "Too many requests in the last minute (count: 73, allowed: 72)."}``` with status code 429. What should I do? | ||
| There is a default throttling limit of 600 activations per minute and 100 concurrent activations for every namespace. These values can be increased per request. To request increase the namespace limits, please follow these steps: |
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I think, there should be a link to our System Limits page, where all these limitations are documented.
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| 1. Loga a support ticket [here](https://experienceleague.adobe.com/?lang=en&support-tab=home#support). | ||
| 2. Provide your namespace and needed limits. | ||
| 3. The support team will provide you with an update once limis are updated. |
| There is a default throttling limit of 600 activations per minute and 100 concurrent activations for every namespace. These values can be increased per request. To request increase the namespace limits, please follow these steps: | ||
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| 1. Loga a support ticket [here](https://experienceleague.adobe.com/?lang=en&support-tab=home#support). | ||
| 2. Provide your namespace and needed limits. |
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Can we add a section providing details to customers on how they need to calculate their limits? As currently, Too many requests at the last minute (count: 73, allowed: 72) doesn't represent the exact number of requests being throttled.
Co-authored-by: Cosmin Stanciu <[email protected]>
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