Initial terms and conditions

docs/terms_and_conditions.md

@@ -3,3 +3,59 @@ title: Terms and conditions
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 # Terms and Conditions of Use
+
+All use of the Condenser platform is subject to the general [UCL Computing Regulations](https://www.ucl.ac.uk/information-security/sites/information_security/files/regulations.pdf).
+
+The following terms also apply to the use of Condenser.
+
+Condenser is a private cloud platform on which you may deploy virtual computing
+resources such as data volumes and virtual machines. In this document, we refer to
+these as your resources.
+
+The terms of service on Condenser will be described by a forthcoming User Guidance
+and Responsibilities document.
+
+## Commercial Services
+
+It is not permitted to provide commercial services from our platform.
+
+## Access Suspension
+
+If you
+
+- are subject to a UCL disciplinary procedure,
+- or breach UCL's Computing Regulations,
+- or are suspected to have shared your access credentials,
+- or are suspected to be involved in a security incident,
+
+we may raise this with relevant UCL teams, such as the Information Security Group,
+or Human Resources. We may suspend your access to the platform until any relevant
+processes have been completed.
+
+## Your Resources and Data
+
+Your resources on Condenser should not be treated as the sole repository for
+your data. We do not make contractual agreements about uptime or availability.
+
+Outages and data-loss events will be handled on a best-efforts basis within normal
+UCL working hours.
+
+### Resource Access by ARC Staff
+
+We will not access or change your resources without your consent, except in the following
+circumstances:
+
+- We require access to your resource to resolve a technical issue.
+- We have reason to believe your resource is relevant to investigating an on-going
+security incident.
+- In automated services, such as transfers between storage systems for service maintenance.
+
+## Acknowledgement in Works
+
+We request that you acknowledge the use of the Condenser platform in any publications
+describing research that was accomplished using your resources on Condenser. We suggest
+the following acknowledgement:
+
+> "The authors acknowledge the use of the UCL Condenser private cloud platform, and
+> the support of the UCL Centre for Advanced Research Computing, in the completion
+> of this work."