Webex Contact Center SDK Beta Demo

This repository contains a sample application demonstrating the use of Webex Contact Center SDK Beta. It showcases how to build a simple agent desktop application with basic call control features.

Table of Contents

• Running the Application
• Features and Limitations
• Documentation
• Project Structure
• Thanks!

Running the Application

To run the application:

1. Open the project in Visual Studio Code
2. Navigate to the sample-code directory
3. Click on the "Go Live" button in VS Code (you may need to install the "Live Server" extension if you don't have it)
4. This will open the application in your default web browser
5. Enter your access token and follow the on-screen instructions to initialize the SDK
6. For a clear-cut guide on how to use the sample app, follow the Sample App Tutorial

Features and Limitations

This demo showcases the following features:

• SDK initialization with an access token
• Agent login/logout
• Setting agent state
• Handling incoming calls
• Basic call controls (answer, decline, hold, mute, end)

Important Limitations:

• Only basic call control features are fully implemented
• Consult and transfer flows require manual destination entry and may not work as expected in all scenarios
• This is a beta SDK demonstration and some features may change in future releases

Documentation

For more detailed information:

• Refer to the Webex Contact Center SDK Beta documentation
• See the beta documentation provided with your SDK access for API details and implementation guidelines

Project Structure

• sample-code/index.html - Main HTML file for the application
• sample-code/app.js - JavaScript implementation of the agent desktop
• sample-code/styles.css - Styling for the application

Thanks!

We truly appreciate your contribution to the Webex Samples!

Made with <3 by the Webex Developer Relations Team at Cisco