Clarifying email usage

ansys · Oct 26, 2023 · 7c40fd0 · 7c40fd0
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Showing 8 changed files with 23 additions and 13 deletions.
diff --git a/README.rst b/README.rst
@@ -73,7 +73,11 @@ you can create issues to report bugs and request new features. On the `PyMAPDL D
 <https://github.com/ansys/pymapdl/discussions>`_ page or the `Discussions <https://discuss.ansys.com/>`_
 page on the Ansys Developer portal, you can post questions, share ideas, and get community feedback. 
 
-To reach the project support team, email `[email protected] <[email protected]>`_.
+To reach the PyAnsys project support team, email `PyAnsys Core team <pyansys_core_>`_.
+Unfortunately no specific library questions or issues are answered through this email.
+Please refer to `PyMAPDL Issues <https://github.com/ansys/pymapdl/issues>`_,
+or `PyMAPDL Discussions <https://github.com/ansys/pymapdl/discussions>`_ for raising issues,
+request new features, or asking questions.
 
 Project transition - legacy support
 -----------------------------------

diff --git a/doc/source/examples/index.rst b/doc/source/examples/index.rst
@@ -54,5 +54,4 @@ These links refers to the following GitHub repository where you can find all of
 `GitHub Example Data Repository <example_data_repo_>`_
 
 If you find a missing or broken link, open an issue in
-GitHub (`PyMAPDL Issues <pymapdl_issues_>`_)
-or send an email to `PyAnsys Core team <pyansys_core_>`_.
+GitHub (`PyMAPDL Issues <pymapdl_issues_>`_).
diff --git a/doc/source/getting_started/contribution.rst b/doc/source/getting_started/contribution.rst
@@ -33,12 +33,13 @@ Use the `PyMAPDL Issues <pymapdl_issues_>`_
 page to submit questions, report bugs, and request new features. When possible,
 use these issue templates:
 
-* Bug report template
-* Feature request template
+* **🐞 Bug, problem, or error**: Fill a bug report here
+* **📖 Documentation issue**: Modifications to the documentation only
+* **🎓 Adding an example**: Proposing a new example for the library
+* **💡 New feature**: Enhancements to the code
 
-If your issue does not fit into one of these categories, create your own issue.
+If your issue does not fit into one of these categories, click on `Open a black issue <pymapdl_new_blank_issue_>`_.
 
-To reach the project support team, email `PyAnsys Core team <pyansys_core_>`_.
 
 Viewing PyMAPDL documentation
 =============================

diff --git a/doc/source/getting_started/learning.rst b/doc/source/getting_started/learning.rst
@@ -174,5 +174,5 @@ Recommended articles
 .. vale on
 
 
-Feel free to email any educational or learning resource to
-`PyAnsys Core team <pyansys_core_>`_.
+Feel free to share any educational or learning resources by `opening an issue <pymapdl_issues_>`_
+or `starting a discussion<pymapdl_discussions_>`_ on Github.
diff --git a/doc/source/getting_started/versioning.rst b/doc/source/getting_started/versioning.rst
@@ -86,8 +86,7 @@ it is recommended exploring alternative interfaces available in PyMAPDL.
 PyMAPDL maintainers greatly appreciate your support and understanding
 during this transition.
 If you have any questions or concerns regarding this change,
-email `[email protected] <[email protected]>`_ or
-post them on the `PyMAPDL Discussions <https://github.com/ansys/pymapdl>`_ page.
+post them on the `PyMAPDL Discussions <pymapdl_discussions_>`_ page.
 
 Console interface
 -----------------

diff --git a/doc/source/index.rst b/doc/source/index.rst
@@ -181,7 +181,12 @@ you can create issues to report bugs and request new features. On the `PyMAPDL D
 <https://github.com/ansys/pymapdl/discussions>`_ page or the `Discussions <https://discuss.ansys.com/>`_
 page on the Ansys Developer portal, you can post questions, share ideas, and get community feedback. 
 
-To reach the project support team, email `[email protected] <[email protected]>`_.
+To reach the PyAnsys project support team, email `PyAnsys Core team <pyansys_core_>`_.
+Unfortunately no specific library questions or issues are answered through this email.
+Please refer to `PyMAPDL Issues <pymapdl_issues_>`_,
+or `PyMAPDL Discussions <pymapdl_discussions_>`_ for raising issues,
+request new features, or asking questions.
+
 
 Project index
 -------------

diff --git a/doc/source/links.rst b/doc/source/links.rst
@@ -120,6 +120,8 @@
 .. _pymapdl_releases: https://github.com/ansys/pymapdl/releases
 .. _pymapdl_run_ubuntu: https://mapdl.docs.pyansys.com/version/dev/user_guide/troubleshoot.html#ubuntu
 .. _pymapdl_issues: https://github.com/ansys/pymapdl/issues
+.. _pymapdl_new_issue: https://github.com/ansys/pymapdl/issues/new/choose
+.. _pymapdl_new_blank_issue: https://github.com/ansys/pymapdl/issues/new
 .. _pymapdl_repo: https://github.com/ansys/pymapdl
 .. _pymapdl_docs: https://mapdl.docs.pyansys.com/version/stable/
 .. _pymapdl_dev_docs: https://mapdl.docs.pyansys.com/version/dev/

diff --git a/doc/source/user_guide/database.rst b/doc/source/user_guide/database.rst
@@ -1,7 +1,7 @@
 Access MAPDL database
 =====================
 
-.. warning:: This feature is still in beta. Report any errors or suggestions to `PyAnsys Core team <pyansys_core_>`_.
+.. warning:: This feature is still in beta. To report any errors or suggestions please `open an issue on GitHub <pymapdl_new_issue_>`_.
 
 
 In PyMAPDL v0.61.2 and later, you can access elements and nodes data from the MAPDL database using the DB module.